Our company has been serving the needs of our customers since 1990. We have an excellent reputation within our industry, providing quality new, and refurbished, desktop imaging products from major manufacturers such as Hewlett Packard, Konica Minolta and Xerox, to name a few.

All of our machines include a month long warranty to ensure that everything is working just as it should! Machines are all sold without toner cartridges. Please contact us with any questions that you may have and we would be happy to help!

Feedback
Returns Policy
75 Ratings (53% Positive) 

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
84.91%
Product
Accuracy
66.04%
Customer Service
Satisfaction
53.13%
PHIL B.
Ordered on 3/9/2021
Hugely disappointed. Will never shop here again
3/26/2021 12:18:19 PM

Printer was sold as "refurbished". Clearly this printer was never serviced. Giant mound of dust fell out of the printer when the paper tray was opened. paper tray full of toner and dust. Dust and toner all throughout the printer. Had to replace feed rollers just to get paper to feed. Toner and grime all over the exterior of the printer that easily wiped off which confirms no one ever touched this printer before selling it as "refurbished". Emailed customer service and received no response.

  • Yes
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Anonymous
Ordered on 1/4/2021
1/20/2021 8:11:32 PM

Fine transaction. Rapid delivery and secure packaging and office fax condition was a 9 out of 10.. Good job

  • Yes
  • Yes
  • Didn't contact
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Donald K.
Ordered on 5/4/2020
Tops!
5/18/2020 11:45:33 AM

Came packed like an artifact from The Louvre.

  • Yes
  • Yes
  • Yes
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William S.
Ordered on 4/17/2020
Happy with printer
5/1/2020 5:11:44 PM

did not read description close enough so i didnt realize it did not have toner or imaging drum. On me not them. Otherwise it works as it should and the price was reasonable.

  • Yes
  • Yes
  • Yes
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Nir N.
Ordered on 2/11/2020
3/3/2020 10:26:14 AM

No. I ordered printer that never been shipped to me. After 3 weeks I had to call and get my money back. It was the firs and last time I buy something from this company :( The costumers service is very good and helpful.

  • No
  • No
  • Yes
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Richard B.
Ordered on 10/3/2019
Defective and non-responsive
10/18/2019 1:37:14 PM

I would not recommend this seller. We purchased an HP m402 printer. It came with a vertical line printing on every page. We bought 2”3 different toners to test the product. The attempt to resolve this issue is the real culprit. They are non responsive to phone calls. They wait days to respond to emails and when they respond they continue to say the email is missing the sample. It has now been sent 4 times. Things happen but the lack of customer service is shocking.

  • Yes
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  • No
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Jim M.
Ordered on 9/4/2019
Terrible disgusting service
9/18/2019 4:26:58 PM

Absolutely the worst I have ever dealt with. This unit came non functioning and the vender consistently lied to me and I even have a warranty and wanted me to change out parts from my old one to his new one instead of fixing the problem. I am not paying for this junk and I will never use newegg again terrible lying service. The better business bureau will also be hearing about scam . The do not care attitude is really bad . I wasted $225 in a computer tech to try to get this junk working. It has impacted my business and I can not say enough bad about this company newegg

  • Yes
  • No
  • No
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Anonymous
Ordered on 4/26/2019
5/6/2019 10:46:41 AM

Paid for 2-day shipping, did not receive on time. Still waiting for response for refund of shipping charge. Received different model than ordered (luckily works that same).

  • No
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  • No
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Anonymous
Ordered on 2/12/2019
Toner filled box
3/4/2019 7:45:25 AM

Printer came with open toner inside the machine. When I opened the box it was if there was a toner explosion! I contacted the seller which was difficult. I wanted to return, they offered to come clean it. After much frustrating back and forth, they sent me a return shipping label with a UPS pickup .... after over a week UPS still has not picked it up and has no record of the pickup request. I contacted Newegg and they are giving the seller 24-48 hours to respond...not sure what happens then, but I will not be using the Newegg Marketplace again. Terrible customer service by seller. Newegg has been satisfactory, but not great.

  • Yes
  • No
  • No
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Kevin T.
Ordered on 2/7/2019
Good, mostly!
2/28/2019 6:58:23 AM

I ordered a refurbished HP printer and it arrived on time on President's day, but was missing a printer tray. I (eventually) contacted Newegg and they contacted the seller. A few days later a new printer tray arrived so all is good. HOWEVER: while getting this issue resolved I literally spent over an hour in the chat queue (1st option) going from #71 to next, then nothing. Waited about 15 more minutes as "next" and decided to call. So I called (2nd option) and received a message that they were now closed. A little miffed at this point. Would have been nice to get a message that there was not enough time before closing to handle the volume in the queue. I then left a call back appointment (3rd option) for 6.45 the next morning California time. I waited from 5.30 am to 8.30 am (I am 1 hr ahead in AZ) and no call. I left the room to get ready for work only to return to the home office to find they called at 8.42 am. I logged on the the chat again:#74 in the queue. I also called; message said 1.15 wait time. 45 minutes later I logged onto their Facebook page and sent a (probably not so nice) message and almost immediately got a response. At the same time I went from # 18 or 19 in the chat queue to next. Apparently the FB message worked. This is not the first time I have used Newegg and buying and receiving has always been good. It is the first time I have needed their customer served and it was a frustrating experience to resolve a simple issue. I am hoping this experience is the exception and not the rule. Still, I will continue to use their service and would recommend them because the products so far have been good and at a good price.

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  • Yes
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Leeann M.
Ordered on 1/16/2019
Very poor delivery performance.
1/25/2019 8:43:44 AM

I would not recommend this seller. I paid for two day delivery at a cost of $100 and it took them three days to process the order and then two day delivery.

  • No
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David M.
Ordered on 1/9/2019
1/24/2019 3:44:49 PM

Missing back door.

  • Yes
  • Yes
  • Didn't contact
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Wesley H.
Ordered on 10/12/2018
Delays and lack of credible information
10/31/2018 12:51:11 PM

The item was ordered on 10/12/18 and according to the tracking number, ETA is now 11/5/18. That's close to a month on receiving the order. Nowhere in the process was there any acknowledgment the order would take this long. The initial tracking number was invalid. Needed to was 3 days to receive a correct tracking number. Newegg is the middleman in this process as the item ordered is coming from a 3rd party. The delays has been costly to our business.

  • No
  • Yes
  • No
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Jay B.
Ordered on 10/11/2018
10/26/2018 9:19:39 AM

The printer is no working at all !

  • Yes
  • Yes
  • No
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Hugh G.
Ordered on 10/9/2018
Fast Delivery
10/24/2018 7:52:35 AM

The printer came when promised, and is working great!!

  • Yes
  • Yes
  • Didn't contact
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Jeff H.
Ordered on 10/4/2018
Good value.
10/19/2018 3:30:26 PM

Used printer installed easily and has been working as expected.

  • Yes
  • Yes
  • Yes
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Ellen P.
Ordered on 9/13/2018
No problems ordering this product
9/28/2018 2:13:54 PM

yes, I would recommend this vendor to others. labels arrived earlier than expected.

  • Yes
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Anonymous
Ordered on 8/30/2018
POOR REFURB
9/17/2018 11:12:43 AM

NoT IS GOOD CONDITION. No toners, Not really even cleaned just a used printers

  • Yes
  • No
  • Didn't contact
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James M.
Ordered on 8/23/2018
Okay for a refurb business.
9/10/2018 1:51:53 PM

All went well on the purchase. Since it was a refurb I had already made plans for what was actually going to be shipped. In that regard the seller could add a line and a few words about what they did/did not ship for such items. This would be much more customer friendly. Most refurb/open box items I have bought make it clear what will be shipped. The difference between five eggs and four.

  • Yes
  • Yes
  • Didn't contact
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Jack H.
Ordered on 8/20/2018
9/6/2018 7:24:11 AM

While the printer works fine, it is in rough shape visually.

  • Yes
  • No
  • Didn't contact
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