At TechnoDealsUSA, we serve the IT industry in providing the best in new, used, and refurbished server parts at low prices. We are suppliers for bulk purchases, but we also are here to serve your company after a hard drive in your eight-year-old server dies. We pride ourselves on our extensive catalog of parts from all different IT companies such as HP, IBM, DELL, SEAGATE, WESTERN DIGITAL AND HITACHI.
In 2002 we started as a cold call B2B business selling server parts with the goal of growth. It took a lot of hard work to get us from a three-person family business to a growing company. An idea meritocracy is what I think has been leading our growth in this field. The main thing we have grown to focus on throughout at the time is excellent customer service but also fast, safe shipping.
We aim for transparency with the condition of our products which is why we make sure our server parts have been tested but also offer a 30-day warranty on our products, and 100% Satisfaction Guarantee with a hassle free return.
Our customer's support staff are here to answer your questions and to assist you with your orders and delivery of your products. Please do not hesitate to contact us for any inquiry you may have.
Items must be returned within a 30 days’ purchase for a product purchase for most items.Returns may be subject to a 15% restocking fee if there is nothing wrong with the item.We do not take any products back if the customer physically damages it. All replacements are shipped via FedEx ground unless otherwise indicated.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.