Techsaurus LTD Seller Profile

This is the WORST company I've EVER had to deal with. The phone I bought was supposed to be brand new. 3 days after using it, it just crashed. It was fully charged when I removed it from the charger and an hour later, it turned off. It wouldn't turn back on. I tried multiple different chargers and still nothing. No lights would turn on at all. Contacted customer service that their item is defective and that I would like a replacement phone. This is the first email I get back from them "The phone has a warranty so as long as you didn’t damage it, and trust me, we will know if you did, you can send it back with a note explaining the issue and requesting warranty service." Well good for you Sherlock Holmes, I'm glad that you'll "know" if I did anything. Well guess what simpleton? I DIDN'T DO ANYTHING! So rude to assume that I did something to the phone. I just used it!!! So I asked where I could send it to since the simpleton didn't provide a place to send it to. He told me where to send it, so I sent it the next day. And get this, a full week later after my claim was filed, they printed a return label for me. A little too late for that guys. Shows how important returns are to you if you wait a FULL WEEK before even printing the dumb return shipping label. That should've been printed the day of!! So they get the phone and it apparently charges for them in 1.5 hours. I'm a little upset that it did work for them, but that's not why this company sucks. The email they sent was this "You never tried another AC charger or plugging into a USB charge port to charge it?" Ughh, this INFURIATED me!!!! Of course I tried a different charger you simpleton!!!! I tried MULTIPLE different chargers. I even when to 3 stores to have them try charging it and still nothing!! So yet another assumption from the simpleton. So I had them ship the phone back to me. In one email I asked if the phone was shipped, they said yes. The next day I asked for the tracking number since it wasn't given to me. A full TWO days later I still haven't heard anything and so I emailed them again asking for the shipping info. They finally gave it to me. I SHOULD NOT HAVE TO ASK FOR THE SHIPPING INFO!!! You give that after you ship it simpletons!! I even had to ask TWICE before they gave it to me!! This company is SOOOOO infuriating!!!!! DO NOT waste your time or money buying from this company. I would NEVER buy from them again. And a little side note, the day I'm writing this (8 days after getting my phone back) the phone crashed again. No lights when charging. Tried multiple different chargers and nothing. So instead of trying to get this fixed through this horrible company, I'm just going to take my losses and buy another phone from a different company. NEVER BUY FROM THIS RUDE, ASSUMING, HORRIBLE COMPANY!!!!!!!!!!!!!!!!

I ordered a phone on a Sunday before Christmas at around 9pm. I called and emailed to cancel the order the next morning before 9am and was told it is not possible. They told me that it has been "shipped" already and I can only return it after I receive it. It is already 1/10/21 9pm and I still haven't received the phone. I do not know what else I can do. I received slow service and I haven't even received the product yet.

Ordered a Samsung refurb. Exactly as advertised and within the upper limits of condition rating. Device took forever to get here. Not delivered on time at all, but that just because USPS had so much trouble this year. Customer service was prompt, supportive and candid in their responses and assistance trying to get this thing delivered. I hope they consider shipping UPS in the future.

We purchased a brand new Samsung S9+ G965U1, or so we thought. The model we received was supposed to be unlocked, however, it was in fact not. It was a USED G965U tied to TMobile. When support was contacted, they said it was the correct phone. In order to resolve this, we are shipping it back to us, but they are asking us to pay for shipping. This seems absurd since it was NOT what we ordered. Why should we be penalized. I will make sure not to ever buy from them again. They have ruined my son's Christmas.

I would buy from this seller again

The Samsung Galaxy Note 9 was listed as an unlocked ATT phone,,N960UZBAATT. The phone I received was the N960U. Once I had opened it, there was no returning it! I am happy with the phone although it was not what I expected.

New As described. Just like the last time I ordered from you. Fast shipping All went well Thanks

Unfortunately, the phone was not new as advertised. Sim card tray missing, the S-pen had a Chinese sticker on it, and the speaker grate and the S-pen holder section was packed with dust. I am returning the product. Disappointed to see the seller did not advertise this as a used product.

Good product, and arrived in a timely manner.

Seller is awesome, had a defect on one of the phones and WOW. The seller quickly resolved the issue by issuing me another phone while I sent him the damaged one. GREAT customer service.

I would highly recommend this seller to my other helthcare co workers to buy what i got a KN95 mask. Seller would resolve any question or problem immediately.

Was looking to replace my flip phone ... Everything arrived on time and in place! Kudos!

I ordered 2 boxes of masks but the seller only shipped one. After waiting an appropriate amount of time to see if the other box would arrive,I contacted the seller. The seller was responsive to my email and told me that they were currently out of the masks and they would ship the other box when more stock arrived or they could issue a refund. Since the time frame was not short they issued a prompt refund.

The product is different than the picture. There are Asian letters all over the front faces which are not in the pictures. Their genuinity is questionable.

Even though the item didn't work out for me. The return process was great and with out any problems. Thanks

I would definitely recommend the 8 plus price was nice

(Note: 0 eggs is not an option, but that is my rating.) I purchased an unlocked Samsung Galaxy S8+. When I opened the phone and turned it on, immediately I was hit with T-Mobile splash screens, terms of service, and apps preloaded on the phone. I tried to notify the seller, and was told I was wrong multiple times. Even after contacting T-Mobile and was told the phone was still under contract by the original seller, I was told I was wrong by Techsaurus. Little help was offered to attempt to unlock the phone or reimburse me. I've been in customer service for a decade, and if I spoke to or treated any of my customers like that I would be fired. Let this be a warning to all who buy product on Newegg: research who you buy from. Never will I do business with Techsaurus again, and you shouldn't either.

Reccomend for great products at an affordable price..hassle free shopping. Got my device as described on time!!

Received package, no problem. Worked with T-Mobile.

Ordered a new Galaxy S8+ and received a new Galaxy S8+. And it was delivered ahead of the protection. As of now, couldn't be happier!