shipping Holiday Shipping Details & Extended Holiday Returns
Tenergy delivers convenience and affordability to power your household, office, and any time you’re on-the-go with just the click of a button. We are the only authorized Newegg seller of Tenergy products and proudly bring you the most technical knowledge of everything we offer.

Started in 2004, in the heart of Silicon Valley, we began by designing and developing core power solutions to fit all your common household devices. Since then, we have become passionate in providing solutions to any household by expanding our expertise and product lines to rechargeable solutions, LED lighting, electronic toys, mobile device accessories, STEM toys, bluetooth compatible gadgets, and more innovative products to bring quality and convenience to your life.
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Return Policy
About Us

RETURN POLICY

Not satisfied with your purchase? We’ve made it simple.

Return and exchange periods from delivery date:
30 days for refunds of unused, unopened products in original packaging.
90 days for exchanges of products covering manufacturer defects.

Products excluded from above warranty:
Primary Lithium and Alkaline batteries: 0 Days
RC Products (Helicopters, Quadcopters, Boats, etc): 7 Days

Other:
Order discrepancies/Dead-On-Arrival (DOA): 7 Days

Contact us for any order issues immediately; we have the most technical knowledge on all of our products and are ready to help.

Notes:
- All returned items MUST have an RMA number before you ship it back to us.
- All refunds will be for the original purchase price (and sales tax if applicable).
- Original shipping cost is not refundable (unless you received the wrong item).
- Policy does NOT cover customer misuse or neglect.

To initiate a return, visit Newegg to request a return authorization from us.

RC Vehicles, Robots & Toys Return Policy

  • Return for refund within: 30 days
  • Return for replacement within: 30 days

Return Instruction

1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Standard Return Policy
Refund
Within
30Days
Replacement
Within
90Days
Restocking
Fee
15.00%
Used Item Return Policy
Refund
Within
30Days
Replacement
Within
90Days
Restocking
Fee
15.00%