We are a veteran seller of consumer electronic products, featuring an extensive variety of computer components from the top brands for all your system building needs. Please visit our product catalog to view the many brand-name items and latest consumer technology we carry at affordable pricing.


At TheKeyKey, we pride ourselves on your 100% satisfaction. If for any reason you are not fully satisfied with our product, please feel free to contact us.

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Returns Policy
700 Ratings (90% Positive) 

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
91.29%
Product
Accuracy
94.14%
Customer Service
Satisfaction
90.31%
Valentine L.
Ordered on 3/13/2021
This seller lies
7/6/2021 6:15:18 AM

I recieved a defective product. A very expensive defective product. Their return policy clearly states that this qualifies for a full return. What they mean is that they will allow you to ship it back, at which point they will lie and state you damaged it, then send a paperweight back to you. Do not even consider buying from them, they are scam artists.

  • Yes
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1 out of 2 people found this review helpful. Did you? 
Jeffrey P.
Ordered on 6/4/2021
Works great
6/11/2021 9:55:33 AM

Good price

  • Yes
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  • Didn't contact
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Frenotx
Ordered on 5/11/2021
6/8/2021 1:37:36 PM

Very frustrated with this seller. I ordered 5 HDDs from them. 2 of the 5 HDDs were defective. RMA'd them back for replacement. Nearly a week after the drives arrived at their destination, I get an email informing me the seller has changed the RMA from a REPLACEMENT to a REFUND. To make make matters worse, they're going to refund me the price I originally paid ($232.49), not current market value. Trouble is, between when I bought them and now, the price has risen to $333.33! The seller is STILL SELLING DRIVES at that new price, so they're clearly NOT out of inventory, and thus ARE capable of issuing me my replacement IF they chose to. The "refund" they're trying to give me isn't even enough to buy a new drive... from them! Absolutely unacceptable. They're clearly trying to short me the drive I ordered, and then sell the drive to someone else for $100.84 more. Again, absolutely unacceptable. Avoid this seller, as they're clearly happy to throw their customers under the bus if market forces present an opportunity for greater profit.

  • Yes
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3 out of 5 people found this review helpful. Did you? 
Anonymous
Ordered on 6/1/2021
Quick shipping and easy return
6/5/2021 10:29:17 AM

I returned the motherboard I ordered because the same model was released in a newer chipset the day I got this board. It was shipped quickly and just fine and returning was easy.

  • Yes
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Anonymous
Ordered on 5/5/2021
the Key
5/22/2021 9:07:42 AM

Fast delivery and the right price

  • Yes
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Casey Greenlee
Ordered on 5/4/2021
Greatest service in the world
5/18/2021 10:27:43 PM

Greatest service in the world. My son was pleased that he got his computer case quickly as possible. We love your service it will be coming back from Moore

  • Yes
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Mathew B.
Ordered on 4/27/2021
Nothing to Report
5/12/2021 4:22:56 PM

It works as advertised. No problems yet.

  • Yes
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  • Didn't contact
0 out of 1 people found this review helpful. Did you? 
Anonymous
Ordered on 4/24/2021
Exceptional Service
5/10/2021 1:01:17 PM

I would absolutely recommend this seller-the product we order was exactly what was needed and arrived sooner than expected

  • Yes
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Anonymous
Ordered on 4/19/2021
Charged restocking fees for an incompatible item
5/4/2021 7:37:04 PM

Had to loose $70 ( more than 22%) even though it was unused in brand new, SALEABLE condition. as the hard drive was incompatible with the computer.

  • Yes
  • No
  • No
1 out of 2 people found this review helpful. Did you? 
Anonymous
Ordered on 4/16/2021
5/4/2021 5:03:04 PM

No shipping fee. Packages properly. Got it fast.

  • Yes
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Anonymous
Ordered on 4/17/2021
Great customer service!
5/3/2021 12:58:31 PM

Product on high end. excellent quality!

  • Yes
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Anonymous
Ordered on 4/15/2021
A smooth transaction
4/30/2021 11:02:08 AM

No problems, shipped quickly, arrived fully intact and works as advertised.

  • Yes
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  • Didn't contact
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Michael H.
Ordered on 4/11/2021
everything went fine
4/26/2021 3:44:20 PM

My experience was positive in every sense

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Yassir A.
Ordered on 4/2/2021
Good product. fast shipping
4/19/2021 9:04:17 PM

all good!!! 5 stars!!

  • Yes
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0 out of 1 people found this review helpful. Did you? 
timothy p.
Ordered on 3/25/2021
thank you
4/9/2021 3:19:58 AM

excellent product and service , well done .

  • Yes
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2 out of 3 people found this review helpful. Did you? 
Ryan G.
Ordered on 1/3/2021
Great Company
4/8/2021 10:50:51 AM

Repeat customer!

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1 out of 2 people found this review helpful. Did you? 
Anonymous
Ordered on 3/28/2021
4/6/2021 11:33:40 AM

Seller was polite and answered my emailed concern promptly, arrived nicely package.

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1 out of 2 people found this review helpful. Did you? 
Anonymous
Ordered on 3/19/2021
Par
4/3/2021 6:58:44 AM

The part didnt come with any schematics or anything so I needed up having to do a bit of research to find what I needed.

  • Yes
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1 out of 2 people found this review helpful. Did you? 
James T.
Ordered on 3/17/2021
ALWAYS A GREAT EXPERIENCE!!!!!!!
4/1/2021 3:41:17 PM

I have made several purchases over the years. I must say, I have NEVER been disappointed by the items purchased on NEW EGG!! Usually, ALWAYS arrives early and as expected if not better. 1000000%!!!!!

  • Yes
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1 out of 2 people found this review helpful. Did you? 
Yeniew T.
Ordered on 12/10/2020
Item as described!
3/26/2021 6:11:59 PM

The internal DVD-Drive originally made by ASUS was necessary for my 1st PC build. Since I would make use of an optical drive to burn and edit music for personal reason, I thought theASUS DVD-drive that reads and writes DVD-RW -R, CD-RW -R was good and enough for the majority of my purposes. I have yet to completely install this drive into one of the bays of the PC but for the most part, I beilive it works perfectly and it is eco-friendly, a major plus in today's economy!The seller did a great job packing the Drive and in doing so, kept the overall components of the drive intact and in perfect working order once used. There may have been some bumps and twists along the journey, but this package was well protected. Anyway a great job by the seller.One side note: Although it was not the cheapest of the drives from all the sellers in Newegg, I believe this was the one with the most value and added peace of mind.

  • Yes
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  • Didn't contact
1 out of 2 people found this review helpful. Did you? 
 
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