Global seller enrolled in Newegg Return Service. Newegg will be responsible for processing RMA and general customer service.

【About Our Store】
1. With operations in US, we enjoys the advantage of sourcing fast shipment for our customers at competitive prices.
2. We supply many products including computers accessories,PC accessories,game accessories, phone accessories,
car accessories & Consumer Electronics, etc. High quality, reasonable prices, excellent customer service is our goal,we will try our best to serve customers.
3.We are always here to satisfy your needs,We proudly brand ourselves on fast shipping, low prices, and outstanding customer service.
We take joy in helping the people get the outdoor gear they want and need at a great price!

【About Our Shipping Service】
Most domestic orders are shipped via USPS Standard shipping. Most items leave our warehouse within 1-3 business days after we got your full payment.
As soon as it ships, we inform you shipping details, including a tracking number. The delivery usually takes 6~18 business days based on your location.
Please make sure you provide valid physical address when you check out.

【About Our Customer Service】
You can shop with confidence because we are dedicated to qualified products and 100% satisfied customer service.
If you need help, please send a message before leave any netrul or bad feedback.Your question will be answered in very short time.
(Note: We suggest you contact us through Newegg message or feel free to send us email to below account. Then we will contact you back ASAP)

Tianyi Tech Marketplace Store Email: jiuxuyuna@163.com

Office hours: 9:00 AM-6:30 PM pacific time. Sunday. Office closes on holidays.

【About Feedback】
We're glad to tell you that we always leave positive feedback after receipt of payment, and appreciate your positive feedback with 5 eggs on all of the detailed seller ratings.
If any questions in your order, please don't hesitate to contact us to serve you and earn your 100% satisfaction before leaving us neutral /negative feedback.

Feedback
Returns Policy
62 Ratings (18% Positive) 

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
17.74%
Product
Accuracy
22.58%
Customer Service
Satisfaction
17.65%
John C.
Ordered on 7/12/2020
good
8/6/2020 6:26:17 AM

This was my second order with this company. Product was good. first order took 2 months. The second order took only two weeks. Product is shipped from China.

  • Yes
  • Yes
  • Didn't contact
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Penny W.
Ordered on 7/11/2020
took a long time to get here, I never got notice when I was to recieve it.
8/6/2020 3:16:40 AM

I thought it was an apple product and it does not seem to be.

  • Yes
  • No
  • Didn't contact
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Matthew B.
Ordered on 5/12/2020
Item never arrived
7/3/2020 4:19:18 PM

I've waited two month for the item to arrive and I still haven't received it. I won't buy from this seller again.

  • No
  • No
  • No
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David S.
Ordered on 5/31/2020
late
6/25/2020 3:16:38 AM

forever

  • No
  • Yes
  • Didn't contact
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Hugo D.
Ordered on 5/1/2020
almost 2 months and still waiting
6/22/2020 3:45:50 PM

Still waiting for the mast and nothing, the seller says he urge the carrier don't know what exactly that means. They took so long had to purchase from another retailer that starts with an "A" and got the same mask in 3 days. now i am waiting to try to get my money back and it nothing but a hassle.

  • No
  • No
  • No
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stevie s.
Ordered on 4/26/2020
Poorly made, poor customer service, twice as long as expected
6/17/2020 12:09:41 AM

I would not recommend purchasing from this seller, in fact id caution any buyer with my experience. the face mask was poorly made, horrible customer service and most importantly an extremely slow delivery, this facemask took twice as long as expected to be delivered, i ordered this on 4-26-20 and received it on 6-17-20, the date of this review, the facemask was not worth the wait, how could it be? i purchased this at the height of the pandemic, also knowing the ETA of 15 business days was quite a long wait for something so important, but i couldnt believe how much longer it was gonna take, the tracking showed this item going across the country for several weeks, nearly 2 months is an insane amount of time for such an important item, of course i had to buy other mask from other online sellers, those came way faster, and superior quality. Do yourself a favor and save yourself a headache and disappointment by going somewhere else, I feel like this company is trying to take advantage of the pandemic by overpricing a very cheaply made mask, coupled with the slow delivery time and the almost automated message from the seller that doesnt answer any questions and leaves the customer in the dark about whats going on with their product and service.

  • No
  • No
  • No
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David W.
Ordered on 4/30/2020
I wouldn't waste my money
6/15/2020 1:19:08 PM

Don't buy any masks from this company they are cheaply made and barely worth a dollar each they are a rip off.

  • No
  • No
  • No
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Joseph F.
Ordered on 4/29/2020
Face Mask ???
6/15/2020 10:25:27 AM

Don't purchase this and and expect to be protected from anything. You would be better off wearing a picture of a face mask. the real rating would be five lemons.

  • No
  • No
  • Didn't contact
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MARK T.
Ordered on 4/27/2020
Still dont have them to test out
6/8/2020 11:28:56 AM

do not buy from this seller....almost 2 months and no product... cannot stop or return the order....really sad

  • No
  • No
  • No
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David W.
Ordered on 5/1/2020
Still have not received but I paid for them
6/6/2020 10:45:27 AM

Still after a month I have not received the mask's bu I paid for them.

  • No
  • No
  • No
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Marilyn S.
Ordered on 5/2/2020
6/6/2020 1:15:30 AM

No I would not recommend, terrible service, have received nothing

  • No
  • No
  • No
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Karen M.
Ordered on 4/29/2020
Terrible!!!!!!!!!!!
6/2/2020 8:30:12 AM

Horribly made, cheap, smells disgusting, totally got taken!! Will NEVER shop here again!! I would never recommend this place unless it's for computer stuff, nothing else, ever! Quality, description, everything inaccurate. Plus, I paid a lot for 4 masks that are worth about a 1.00 each, something I would expect to find at a Dollar Store! Blech! They stink too, no filters along with them as described, took over a month to receive when their website touted they were "In stock". What an F#^%$^$%^ ing joke. They arrived in a plastic bag smaller than an average women's wallet, all squished. Such a gross display of price gouging in the time of crisis when it comes to needing to wear a mask. I would contact customer service, but I don't have the time or patience. I'm a front line worker and I did not get a "Covid Vacation" as some like to call it. I have to wear masks everyday and was pleasantly surprised when I found a company that stated they had masks available now instead of waiting over a month to have them delivered. Your company is awful, you advertise false information, pricing is over the top for the quality and value of the masks I received. Shame on you as a company! Shame on you!!

  • No
  • No
  • Didn't contact
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Martin K.
Ordered on 4/30/2020
Slow
6/2/2020 8:23:42 AM

Im not sure if me not recievieving my purchase yet is due to the Covid 19 pandemic or not but there is hardly any communication or decent tracking updates.

  • No
  • No
  • No
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Samuel S.
Ordered on 4/30/2020
Never received item
5/31/2020 8:51:20 AM

ordered 30 days ago today never received the mask

  • No
  • No
  • Didn't contact
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Patricia L.
Ordered on 4/29/2020
5/30/2020 10:00:53 AM

How can I rate something I haven't received??

  • No
  • No
  • Didn't contact
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Jason J.
Ordered on 5/4/2020
Never received product
5/29/2020 6:32:10 PM

I never received product after 30 days. Had to contact my bank for a refund.

  • No
  • No
  • No
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Ronald M.
Ordered on 4/29/2020
Dismal
5/29/2020 3:30:28 PM

I would rate zero if I could. Ordered 27 ago. No product in sight. Not even an update. I would never, EVER order from this vendor again!

  • No
  • No
  • Didn't contact
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Jonathan K.
Ordered on 4/30/2020
Never got it
5/29/2020 1:54:12 PM

It never showed up. Ordered a month ago. Was told 15 business days max. Still not here.

  • No
  • No
  • No
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David F.
Ordered on 4/28/2020
Still has not arrived
5/29/2020 1:30:09 PM

I am still waiting for my order....

  • No
  • No
  • Didn't contact
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Luetta S.
Ordered on 5/2/2020
5/29/2020 9:34:33 AM

Terrible service.

  • No
  • No
  • Yes
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