To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
ULuck is an online e-commerce driven business, we offer a large inventory of high-quality computer components and peripherals.
We offer quality products at competitive prices, providing knowledgeable and friendly customer support.
We strive to bring our customers the best online shopping experience possible.
We offer the best prices doesn't mean we skip on our customer service.
With the support from our customers, we're able to use our buying power to get you the best deals.
Your order will be 100% tractable. Please be assured. Please track your package here.
Please contact us for resolutions before leaving any negative feedback. We will make things right ASAP.
If your order doesn't delivery within the promised time frame(8-15 business days for economy shipping/ 5-7 BUSINESS days for standard shipping/ 3-5 BUSINESS days for expedited shipping) we will refund your shipping fee or reimburse you partially if shipping is not free.
If you are going to request an RMA please take a picture of the product and email us. We will respond within 24h. Thank you.
we now have 700+ kinds of products including gaming mouse keyboards, PC components/accessories
your order will be 100% tractable. Please be assured.
Please track your package here. .trackingmore.com/
If you can't track it just email us, we will send you the shipping information.
For NEW Items, We offer 90 days satisfaction guaranteed warranty which includes 30 days refund period and 90 days replacement period.
For REFURBISHED/Used Items, We offer 30 days satisfaction guaranteed warranty which includes 30 days refund period and 30 days replacement period.
We will cover the return shipping fee if the return reason is DOA (need pictures or other proof emailed to us).
ULuck Return Policies
. All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from ULuck
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial number intact on product and on retail package (Proof of Purchase)
. All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the invoice date and valid RMA numbers will be provided by Newegg
Additional Return Requirements and Policy:
1. All return or replacement request will be processed within 5 business days after returned item is received by ULuck
2. Shipment received with visible damages must be reported to us within Three (3) calendar days of the delivery date. In the event an item is sold without shipping charge, ULuck will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses and restocking fee unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by ULuck.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. ULuck will refund back to your method of payment.
Restocking Fees and Return Shipping Labels
Returns are subject to restocking fees and return shipping fees. For products that are eligible for return or replacement, the return shipping labels are free for returns or replacement of the same item within the applicable return policy period and return reasons. ULuck does NOT charge restocking fee and return shipping labels within return policy period for returns of damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website. In the event a returned product which is not defective, not the original product that was sent to you, or the product does match what was shown on the Site after our inspection, the product will be returned to you at your cost and the return shipping cost initially covered by ULuck will instead be deducted from the refund amount along with any necessary restocking fee that may apply.
When you return an item, you may see different return options available. To request:
1. Log onto your Newegg.com account and find your order in order history.
2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available:
• Click REFUND or REPLACE to submit your request directly. Or
• Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement.
3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete.
4. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page:
• Choose Return/Refund/Replacement from the drop down menu.
• Verify the order number and request from the Subject.
• Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button.
5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.