USA Brand New is committed to providing each customer with the highest standard of customer service. "CONTACT US" If you do have an issue/concern. Customer Satisfaction Guaranteed. We will do everything in our power to make sure your transaction is both enjoyable and fun. In the event you are not happy with the transaction please notify us so we can rectify the problem.

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81 Ratings (62% Positive) 

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
62.03%
Product
Accuracy
73.42%
Customer Service
Satisfaction
61.90%
Eric T.
Ordered on 1/26/2021
ITS TOO OLD DONT BUY WITHOUT CABLE
2/12/2021 2:02:27 AM

To be blunt, this is sold as a smart TV. The problem with this is that its a very old model and a majority of the apps are no longer supported. You want Hulu, they have the app pre installed butttttt its not supported anymore so it doesnt work and the date stated that it lost support was years ago. This goes for alot of the other apps as well. As a TV it works fine but if you dont have cable/satellite and are running off of streaming services, this simply does not work. Unless this information is hidden away somewhere or my blind eyes just missed it, its not mentioned that it is as old as it is.

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  • Didn't contact
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Ronald D.
Ordered on 11/22/2020
VERY SLOW
12/4/2020 10:16:42 PM

It took a week(7 days) for these people to process ONE item for shipment. And another 5 days for it to arrive at my house. If you need your order fast-- don't buy from here.

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Harayl H.
Ordered on 9/25/2020
No problems
10/10/2020 7:26:41 AM

Shipping was way faster than I expected and I got exactly what I wanted. I really could not have had a smoother experience.

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  • Didn't contact
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Charles B.
Ordered on 4/20/2020
Delivery in 7 to 9 days
4/27/2020 1:24:21 PM

Got delivery in 7 days. Took about 3 days for order to ship but item did arrive in 7 days. Product received was exactly what i ordered. With the current environment I think they are doing a good job. Will buy from them again.

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Elise J.
Ordered on 4/5/2020
Not good
4/25/2020 4:37:26 AM

The wrong computer was delivered to my home and I am going to request a complete refund!I ordered and paid for a Brand New HP Pavilion and was sent a used item. I am 75 years old and now must pack up and carry the 60 pound desktop to UPS for return shipping. The company filled the WRONG order number, my order number is 282369529 they filled 282369549.

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Hieu V.
Ordered on 3/31/2020
Bad
4/17/2020 10:22:37 PM

Item didn't ship out. Shipping label created but invalid tracking number per FedEx website. I was waiting 14 days, 2 times long waiting for live chat with Newegg. Got refund. Headache!!!

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Juan L.
Ordered on 4/4/2020
4/17/2020 5:22:37 PM

Item received within reasonable time. Item came in new as described. Very appreciative to seller for easy communication during this difficult time

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Eva K.
Ordered on 3/27/2020
Exceptional
4/15/2020 6:27:51 AM

My order was received earlier than anticipated. So far, we feel this was a great purchase, exceptional value, and terrific service with Newegg.com!

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  • Didn't contact
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Steven B.
Ordered on 3/24/2020
Quick, easy transaction
4/10/2020 8:42:01 AM

Found New Egg to be the best price bar none. Order my item and it was delivered as shown in my order summary. Absolutely no issues. Sweet.

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  • Didn't contact
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LAURIE O.
Ordered on 3/21/2020
President
4/7/2020 12:50:58 PM

I was extremely unhappy - it took over two week to ship and then sent a refurbished product. This is not what it was advertised as.

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Anonymous
Ordered on 12/2/2019
Great product.
2/13/2020 8:53:50 PM

Enjoying the big screen TV for a great price,!

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randy d.
Ordered on 1/17/2020
2/7/2020 6:06:56 AM

still do not have the order has not ship yet whats up

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  • Didn't contact
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Gray H.
Ordered on 1/7/2020
Will it ever ship?
1/13/2020 12:52:29 PM

Ordered item on 1/7. It is now 1/13 and it still hasn't gone out. They made a label on 1/9 and have done nothing since. They also did not respond to my email. Obviously, I should have read the reviews of this seller before I purchased. But I thought I could trust NewEgg's sellers. Guess that's not always the case.

USA-BRAND-NEW Response:
Hello, Thank you for your recent order with us.  The tracking 9405503699300224856079 shows that your item will be delivered to you on: WEDNESDAY 15 JANUARY 2020 which is before your expected delivery date. Thank you  ---------------- Sincerely,  USA BRAND-NEW
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Richard W.
Ordered on 12/2/2019
Still waiting for TV nobody contacted me? It was damaged still nobody tells me?
12/19/2019 10:05:13 AM

Bought this for Christmas December 2 with 5-7 delivery window. Tracking was confusing and then gone? I then had to call to complain and days later they say oh it was damaged? Ok tell me so I can cancel it and get it so I can put it under my Christmas tree! Since you didn’t call me I’m forced to deal with this but guess what? Still don’t have it! I was going to buy a bunch of stuff, dodged a bullet or I’d have to wait till next Christmas by the time they ship the items, lol.

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Dale M.
Ordered on 11/11/2019
Seller getting a lot of flak
11/19/2019 7:05:37 PM

This seller has been getting a lot of bad reviews over minimal issues. They were very responsive to all of my questions and concerns. While sometimes their response times were a bit long they did respond to every message I sent them. Overall I would deal with USA-BRAND-NEW again without hesitation. Thank you for to good experience.

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Edward Q.
Ordered on 10/7/2019
10/25/2019 10:32:59 AM

Unfortunately the system I received was defective but I have no problem receiving a refund. I was within the time frame allowed to return the item. They took back the product with no problems. Customer service apologize for the inconvenience. I will definitely come back and shop here again.

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JUDITH F.
Ordered on 10/5/2019
Hitachi 50" Class 4K Ultra HD TV - 50C61
10/22/2019 5:49:13 PM

Established brand name. Bargain price. Does what it's supposed to do. Nice picture quality even though I'm only able to feed it a standard def signal, (Yes, it's time to upgrade my satellite boxes,) No dead pixels or any other anomalies noticed. The onboard speakers have that cheap A.M. radio sound but this has a 3.5mm headphone jack so running an external amp & speakers is no problem. The remote control is tiny and hard to read but works well. If you have "Directv" remote RC65x then code 10145 will give you volume/mute but not on/off. Overall I'm happy with this purchase.

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  • Didn't contact
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Kennedy J.
Ordered on 9/25/2019
GREAT PRODUCT
10/15/2019 7:28:10 AM

The product is a GREAT deal and I really like it. There is one small dent on the foot pedal, yet I'm letting it go because the price was right. Shipping was very slow, it took two weeks and five days to receive the trash can.

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Robert M.
Ordered on 9/14/2019
9/18/2019 6:08:58 AM

I placed my order on Saturday evening and the TV came on Tuesday evening. The delivery guy was very nice.

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Anonymous
Ordered on 8/28/2019
Don’t use scam shop never shipped item and won’t reply to emails
9/10/2019 12:38:16 PM

Terrible

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1 out of 1 people found this review helpful. Did you? 
 
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