USA Printer Company, LLC is the leading distributor in the United States of quality replacement parts and consumables for LaserJet and InkJet printers. Our new and refurbished parts include 110V or 220V fusers and maintenance kits, roller kits, transfer kits, paper trays, toner, ink cartridges, drums, duplexers, JetDirect cards, power supplies, output trays, guides, and other miscellaneous parts for your color or monochrome printer. Our professional technicians and industry experts have the experience to solve your printer problems. We are a family owned American company committed to building long-term relationships with our customers by providing high-quality products, on time delivery, and professional service. We look forward to building a relationship with you.

Feedback
Returns Policy
160 Ratings (77% Positive) 

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
93.33%
Product
Accuracy
90.00%
Customer Service
Satisfaction
78.57%
YAP K.
Ordered on 7/16/2020
8/3/2020 2:30:35 PM

Possible to enable the message form emil of Invoices to be able for print for an copy.

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James K.
Ordered on 10/11/2019
As I would expect
11/6/2019 9:19:19 AM

No complaints. Ordered a OEM printer cartridge (not a refurb). Delivered within several days, within time promised. Product was new and packaged as new.

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  • Didn't contact
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Erik R.
Ordered on 3/25/2019
Exceptional customer service, incredibly fast delivery
4/17/2019 2:04:20 PM

USA Printer Company is above and beyond one of the most professional and helpful sellers I've experienced online. I will definitely order from them again! Fantastic customer service, quick shipping, very very easy to work with!

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Jay S.
Ordered on 10/29/2018
Met all expectations
11/13/2018 12:19:13 PM

Yes, because my items delivered were as described meeting my expectations

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  • Didn't contact
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Shannon B.
Ordered on 7/11/2018
Great Customer Service!
7/25/2018 12:13:06 PM

I accidentally ordered the 250 sheet tray and needed the 500 sheet tray. USA Printer Company didn't hesitate to replace the tray!

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Matthew P.
Ordered on 1/8/2018
Described product as original equipment but was not
1/23/2018 5:37:17 AM

First, let me say that we received credit for the difference between the price for the original HP equipment and the aftermarket item that we received. That was good but the seller never responded to my complaint except to issue the credit; no apology, no explanation, no thanks for understanding. We ordered a HP OEM fuser because we were having problems with the aftermarket parts and this kit was no exception. It contained the correct fuser but the wrong rollers. USA Printer should remove the HP logo from this item and clearly describe it as aftermarket replacement part. ps. I found out that HP doesn't offer this item any longer.

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Jorge N.
Ordered on 9/29/2017
Not good
10/13/2017 10:46:53 AM

I have a very bad experience in all my orders.

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  • Didn't contact
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Eric W.
Ordered on 4/17/2017
Quick and easy
5/2/2017 1:39:01 PM

Needed to replace the JetDirect card on my LaserJet 4100n. The card was priced well, shipped quickly and worked great. I couldn't be happier with my purchase.

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  • Didn't contact
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Anonymous
Ordered on 4/12/2017
4/25/2017 12:32:38 PM

They have worked great and are doing what they are suppose to.

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  • Didn't contact
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David B.
Ordered on 2/22/2017
Avoid this vendor
3/9/2017 9:03:13 AM

Vendor did not process & ship out until a week after I had made the purchase. When they finally did ship it out, the tracking number they provided was invalid. When the package finally arrived 2 weeks later, it included only 2 ink cartridges when I had ordered 3. Unable to resolve through their customer service. I advise you to avoid purchasing anything from this vendor.

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Anonymous
Ordered on 7/22/2016
8/15/2016 9:07:43 PM

$1.97 repair of printer worthless junk revived back to office workhorse-learned this trick from maintenance people when we had maintenance agreement few hundred K copies ago- this is the only part we ever changed pushing 1 million copies.(perfect copies)

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Eric R.
Ordered on 5/26/2016
Cancelled my order and requested a refund
6/4/2016 10:28:50 PM

I would not recommend. They cancelled my order, forcing me to reorder after I contacted newegg and found the item was still available.

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Stephen W.
Ordered on 4/20/2016
Great Seller, No Issues
5/12/2016 4:56:26 AM

I would recommend this seller. No issues what so ever. Provided tracking information, so I knew exactly when I would get my item,

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GERRY P.
Ordered on 12/22/2015
President
1/25/2016 8:15:47 AM

I only rated Poor because you do not have anything lower. Never received the product. The Provided tracking number was also invalid. Contact with New Egg did not resolve issue as they only sent an informational email (cc to me) to the vendor stating I need tracking information. I have always enjoyed buying from New Egg - but will never purchase again when you use a third-party. On third party you don't seem to advocate for the purchaser. Shame!

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Anonymous
Ordered on 4/30/2015
Misleading Product Description
6/12/2015 9:42:20 AM

Product description is misleading. They used HP's logo and provided HP's contact information as the manufacturer. They shipped me an over-priced off-brand refilled toner cartridge that doesn't even work very well.

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balamt
Ordered on 3/2/2015
Not very happy.
3/6/2015 9:39:14 AM

Fuser fell apart in printer after 10 sheets (parts fell out when the fuser was removed after a terrible grinding noise). When trying to RMA seller sent the following response (the XXXXX's were added to block my information. Now I am on a 3-7 day wait for NewEgg to investigate. ----- From: <Your Source Global> To: <xxxxxxx> ----- <div style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif; font-size:13px;"> Hi C7daed94bdf364c2b9ba97121d1c2fe30@marketplace.newegg.com, I am sorry you are having problems with your item(s). Please submit an RMA through our RMA system at the website link below. ***URL is Removed*** If this is your first RMA you have to open a new account to submit an RMA. Do not send anything back until your RMA is approved. If you do not see your Product code when submitting your RMA use &quot;other&quot; Thanks, USA Printer Company Staff ---- Ticket ID : xxxx URL : ***URL is Removed***

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Pedro
Ordered on 2/20/2015
Sales used/refurbished parts as new
3/3/2015 12:44:26 PM

I purchased an item described as brand new with warranty. What arrived was a well cleaned, maybe refurbished item. Do not have time to deal with dishonest people. Will eat this one. Hope this comment will help someone before purchase.

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Randy
Ordered on 2/10/2015
3/3/2015 11:18:00 AM

This is the 2nd roller kit I have ordered because the first one got lost in the mail and this one has yet to arrive

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Anonymous
Ordered on 2/3/2015
Is Not "Your Source Global"
2/5/2015 9:29:17 AM

Ordered product. Received email stating it was out of stock. Came back to Newegg and it still shows in stock and the price went up by $50. Moving on

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Anonymous
Ordered on 1/5/2015
Sales order number: 226771723
1/29/2015 7:55:47 PM

I placed an order for an item that you debited my account for and you didn't even have the item. I would suggest you make sure you have the inventory BEFORE you take my money. I very much doubt I will order from Newegg again.

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