If you have a question about your order or an item, click the "Email This Seller" button above. Please include the order number or item number/name in your message if applicable.
Ulterior is a U.S. based tech company specializing in consumer, commercial, and enterprise sales. All products in our store have shipping options as quickly as overnight (Next business day) unless specified otherwise. All our products are Shipped By Newegg, which means your orders ship from Newegg warehouses. Newegg handles the fulfillment, shipping, and customer service for your order. If you have a shipping or payment concern, please contact Newegg Customer Support.
All products on our store have a 30 day guarantee. Items must be returned in the same condition with the packaging it was received in. Damage caused by improper installation or usage such as bent motherboard pins is not covered under warranty.
All used/refurbished products are rigorously tested to function and perform as they are intended. Products will be cleaned and restored to the best possible condition. All new items are brand new in box with all accessories, they are not repackaged used items like some other sellers provide.
All used/refurbished motherboards come with BIOS and firmware updated to the latest revision provided by the manufacturer. Used/refurbished motherboards come with IO shield and 1x SATA cable unless otherwise stated. Ulterior makes every attempt to supply the original accessories for used/refurbished products. However, regardless of what the original Newegg product catalog says or shows in the stock product images, we only guarantee that you will receive the product itself. Additional accessories may or may not be included. Bear in mind that your open box product may not contain original packaging, cables, adapters, manuals, CDs, etc. If you have a question about which accessories are included, please contact us before you order.
All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from Ulterior
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, Ulterior will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. Ulterior will refund back to your method of payment.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.