We accept returns for items within 30 days from date of purchase. All returns require an RMA (Return Merchandise Authorization) number, which must be printed outside the shipping box. Contact us to receive a RMA number. After a return request has been accepted, all items must be returned within 7 days in the exact condition they were shipped: Brand New, Unopened, and Undamaged, and will be subject to a 15% restocking Fee. Shipping and handling is non-refundable. The actual cost of outgoing shipping will be deducted from the refund of any item that may have offered "free shipping." Customers will be responsible for all return shipping charges. It is strongly recommended that all returned items be shipped with tracking and insurance.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information. 2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button. 3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry. 4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us. 5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.