Global seller enrolled in Newegg Return Service. Newegg will be responsible for processing RMA and general customer service.

Ur-Choice-Ltd(UCL) is a well established trade e-commerce company was founded in 2007 at Shenzhen, China. There are three offices, one in Shenzhen, one in Hongkong, and one in York(UK). We have more than 50 employees committed to providing low price, high quality products and professional services to global customers, UCL team really appreciates your business and patience,we can be contacted at these emails : gavincheng2011@hotmail.com or cs-info@urchoiceltd.com

We provide high quality electronics, laptop accessories, cell phone accessories and many other products.

***Delivery Time***

Fast shipping,we will ship within 1 business days after the order.

***********Note: This information is offered for refernce only,and has some declination fact.Shipping Time will be
Country changed due to the Holiday,weather,local post,local natural disaster&Custom passing.*****************

Working days + Weekends : 3-7 8-11 12-14 15-19 20-26 30-up

United States Rate(Item arrived): 5.2% 50% 29.7% 10.4% 4.7% Refund or resend

How to Track Your Package

We use different shipping method and normally it will take 5-15 business day, please follow below to track your package

(1) If your tracking number is"LN........",please visit the website below to track:
https://tools.usps.com/go/TrackConfirmAction_input

(2) If your tracking number is "*********CN“,please visit the website below to track the information
http://www.17track.net/


Most products have 1 year warranty and 30 day money back guarantee if the returned product is in resaleble condition. Shipping cost will not be refunded.

We strive to provide high quality products and customer service. To make customers 100% satisfaction is our business goal. Please contact with us for any questions before writing negative feedback.

Note: We answer email quickly, usually within 12 hours in business days. If you do not receive a reply in 24 hours we most likely do not receive your email. Please send the email again.

Feedback
Returns Policy
198 Ratings (58% Positive) 

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
45.56%
Product
Accuracy
71.11%
Customer Service
Satisfaction
52.17%
Brian B.
Ordered on 11/29/2020
Terrible
1/20/2021 5:51:41 AM

I have not received the key board and can not get a response to any of the emails I have sent. Will not ever order from this company again.

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Craig C.
Ordered on 6/19/2020
Shipping delays
7/17/2020 12:49:15 PM

If I'd known the unit was coming from China, and would be weeks longer than anything else I'd bought from Newegg, I wouldn't have bought it.

  • No
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  • Didn't contact
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Chris A.
Ordered on 6/19/2020
Nice little mouse and keyboard but delivery was way to long.
7/17/2020 4:23:22 AM

If you don’t mind waiting weeks for a mouse if a fine little setup.

  • No
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Christina M.
Ordered on 6/10/2020
Items never been received
7/8/2020 10:01:38 AM

according to tracking number items have been delivered but I've never received the keyboards and mouses, I've asked for a refund multiple times but they keep sending me the tracking number which doesn't help me. I will not buy from them again!

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Anonymous
Ordered on 6/2/2020
Got what I ordered
6/26/2020 11:05:38 PM

Great quality for the cost!

  • No
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  • Didn't contact
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Anonymous
Ordered on 5/13/2020
Received one month after ordering
6/19/2020 1:39:48 PM

The shipping took exactly one month the reach me in Seattle, WA. I was expecting the shipping to take 10 days of so. But it took one whole month. Just be aware. My order was a computer mouse.

  • No
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  • Didn't contact
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Ronald D.
Ordered on 4/30/2020
shipping
5/25/2020 8:35:43 AM

said to come from cal but comes from china

  • No
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Travis B.
Ordered on 4/23/2020
Still missing my item...!
5/21/2020 9:06:38 PM

It’s been a MONTH since my item was ordered (wireless keyboard/mouse). I don’t have the tracking with me now, but I can prove without a doubt I’ve been charged, bank drafts and all, and the most recent updates from USPS say my items were picked up on April 27... ...really?! At the carrier on April 27 and not a single update since...this is super irritating...

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Anonymous
Ordered on 4/28/2020
Where is it?
5/10/2020 7:17:27 AM

I ordered over a week and a half ago and I still haven"t seen that it has been shipped.

  • No
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  • Didn't contact
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James R.
Ordered on 12/31/2018
Terrible!!
2/4/2019 12:26:35 PM

Never received the item. Vendor did not respond to my email inquiry either. Buyers beware!!!

  • No
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VANESSA E.
Ordered on 1/6/2019
K-38 Keyboard Mouse
2/1/2019 2:53:04 PM

key board nicely made work well mouse look good and works good. no real complaints as of this time had keyboard and mouse only 1 or to weeks now but all is good only thing i don't like about the key board is the red block over the nun lock cap lock and scroll it dose not effect the key board at all but looks not good

  • Yes
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  • Didn't contact
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Robert S.
Ordered on 12/31/2018
Great product, just wish they would have paid more attention to how many were ordered.
1/28/2019 6:55:35 AM

I ordered 2 and only received 1, so I had to wait 3 weeks for the second one to be delivered, but the keyboard, mouse work great. Very happy with product.

  • Yes
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Anonymous
Ordered on 12/1/2018
Good
1/3/2019 6:14:05 AM

Product took a little while to come in. But when I went back and looked I didn't pay attention to the delivery info. So it basically came in on time. Overall good experience will be purchasing from Newegg again in the future

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Roy L.
Ordered on 11/29/2018
12/27/2018 11:17:03 AM

Came from China.. Took a considerable amount of time to arrive..

  • No
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  • Didn't contact
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Anonymous
Ordered on 11/25/2018
Order not completed!
12/26/2018 8:45:10 AM

Ordered 2, they only shiped 1. Still waiting to hear from them on the second key board.

  • Yes
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  • No
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Arturo N.
Ordered on 11/22/2018
I do not recommend. Avoid this seller.
12/20/2018 6:17:28 AM

It has been 30 days since I purchased this product and I have not received it yet. Newegg was quick to charge my card, but not quick enough to solve this issue. The seller cannot confirm if/when I will receive the product. The seller has simply said that I should be patient and wait, although they cannot provide any tracking updates on the package. I have contacted Newegg multiple times asking for a refund and they have given me a difficult time. Finally, they have agreed to issue a refund but not until I receive the product, and no one knows when that will be. So, I'm stuck. My recommendation is to avoid this seller at all costs.

  • No
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Scot M.
Ordered on 11/8/2018
Keyboard Mouse combo
12/6/2018 5:15:57 AM

Keyboard is fully illuminated, which is why I purchased it for a dark desk and old eyes! Works well, seems solidly built. Only the mouse is bluetooth, but I'm still very happy with the performance of the keyboard and having one that I can now SEE! LOL.

  • Yes
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  • Didn't contact
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Anonymous
Ordered on 11/7/2018
slow arrival...un-usable keyboard
12/5/2018 12:40:15 PM

Please allow ONE MONTH for delivery. from China so please DO NOT expect product to work as expected...took THREE DAYS TO SYNC KEYBOARD; NO MANUAL, NO INSTRUCTIONS....NO JOY. keyboard and mouse have DIFFERENT BATTERY REQUIREMENTS. NUM and CAP Lock lights are ONE MICRO-WATT power and cannot be viewed except in UTTER DARKNESS. COMPLETELY UN-USABLE for any user. MORAL = BUY USA. QUICKER and it will work.

  • No
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  • Didn't contact
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Anonymous
Ordered on 10/10/2018
Takes a while to receive but worth it.
11/7/2018 3:46:52 PM

Shipping took from 16th of October til 6th of November... :/ Yikes! If you're okay with being patient and waiting, then this is a good buy. I tried to find wireless keyboards with illuminated keys, and you would figure that you would find more out there... This was one of the few, and it happens to have a very cool look that I'm happy with. Design is sturdy, Mouse is light, and contains the USB receiver inside. Instructions are in Chinese... Just charge both devices first, plug in the receiver and press one of the f9-f12 keys up top, and the keyboard should light up. Does not include mouse pad.

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Anonymous
Ordered on 10/7/2018
good
11/1/2018 8:32:53 AM

I am happy with the product.

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