VEVOR is a leader in Printing Equipment and Supplies. We specialize in heat press machines, Cutting Plotter, Screen Printing, Flash Dryer, UV Exposure Unit, accessories and supplies!
Vevor Machinery Equipment co., LTD. was founded in 2007, mainly engaged in cross-border business for 8 yeas. Our headquarters is in America, and controlled office is in Hong Kong, Los Angeles, Portsmouth, and Sydney. There are logistics warehouses in Los Angeles, Portsmouth, Sydney. Logistics warehouse distribution in Los Angeles can cover customers throughout North America, logistics warehouse distribution in Portsmouth can cover the whole European customers, and logistics warehouse distribution in Sydney can cover the whole Oceania Australia customers. The logistics warehouses completed the global supply chain of Vevor. At present, the company operates more than 10000 kinds of products with more than 100 employees.
In 2011, Vevor has experienced 4 years whose business category covers Business & Industry, Home & Garden, Health & Beauty, Sporting Goods and so on four big categories, which fully meet different consumer demand to provide customers with the perfect shopping choices. In 2012, the ERP system which was researched by our company independently support subsequent company's sustainable development. Target sales in 2015 is 200 million yuan.
In 2011, the company put forward a concept which is "market-oriented, based on the customer service".
In 2011 the company sales had grown 165%, customer satisfaction had been to 99.6%, and in 2012, 2013 the sales continued to increase more than 100%, customer satisfaction is still as high as 99.6%. Vevor get in touch with customers to reply to the customer in eight hours and solve customer disputes, save every customer's time with the best quality service if there is any transaction which is no matter which clients from the world.
In 2012, cross-border electricity put forward mission which is "promoted the Chinese service, show the image", Vevor electricity always will be "Chinese advocate of service concepts, practitioner of service standards, display of service image , inheritor of tradition service culture. In the future, Vevor will continue to show global consumers with the real meaning of "China's service".
We will uphold the concept of the supremacy of customers, to ensure that each customer service staff to provide you with sincere service, dedicated to solve the problem for you.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.