VIPOUTLET is a premier supplier of quality goods with a specialty in multiple product categories. We take great pride in what we do, we employ the strictest controls and latest technology to ensure that our product handling, repackaging, and cosmetic recovery adhere to the absolute highest standards. We work hard to maintain our goal of complete customer satisfaction while offering the best quality products at competitive prices.

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Returns Policy
2,117 Ratings (75% Positive) 

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
89.47%
Product
Accuracy
78.13%
Customer Service
Satisfaction
73.25%
Anonymous
Ordered on 7/14/2021
I did not receive the item neither my refund!!!
7/23/2021 1:10:17 PM

The package was not delivered and the seller is not giving me my refund !!!! No product and no money !!!!!

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Anonymous
Ordered on 7/7/2021
Nice watch
7/22/2021 1:52:05 PM

Charged battery, lasts at least 10 days. Easy to read display. Great deal as a refurbished watch. I would buy it again, for someone else.

  • Yes
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  • Didn't contact
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Michael H.
Ordered on 7/18/2021
Sad Face
7/22/2021 10:16:52 AM

unlocked phone .. not unlocked

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PEDRO L.
Ordered on 7/10/2021
very good
7/17/2021 4:08:25 AM

a complete watch as I wanted for a good price thanks recommended

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Angela S.
Ordered on 6/23/2021
Very poor service
7/14/2021 6:24:49 AM

Refurbished item didn't have original packaging, which is completely fine if they pack it well. THEY PACKED A 32' CURVED MONITOR IN BOX TOO LARGE WITH 6 SHEETS OF BUBBLE WRAP... Needless to say the monitor was smashed to bits. It took them 14 days to accept the return(they had it in their possession for 14 days) As of today I'm now looking at up to another 10 days for my refund to process. That puts the entire time of ordering to refund a month. All of this could have easily been avoided had they just packed better. As a company that deals with electronics this should be easy for them to pack correctly. This has definitely taught me to look closer at the seller reviews and this one has lots of bad reviews with similar situations. Dealing with them was also frustrating. Messages were very generic and some questions just not answered. Ended up reaching out to Newegg and that seemed to get them in gear.

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DUBAS O.
Ordered on 6/12/2021
Highly non recommend this seller
7/13/2021 10:55:39 PM

What I got is absolutely different from what was listed by seller. Seller's listing stated: [Refurbished: iPhone 8 Space Space Gray 256GB (Unlocked)], but I got 64 Gb locked iphone. I'm residing outside USA, so to get this item I incurred additional expenses, like additional parcel postage fees and import taxes. It makes returning the item I bought absolutely impractical. I strongly believe there was no mistake in description as seller told me, instead it's intentional seller's behavior. Be careful when buying from this seller, always double-check what you received and be prepared to make a return of what you bought.

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1 out of 1 people found this review helpful. Did you? 
Tyria Smith
Ordered on 5/26/2021
Never ever bad fro this company
7/7/2021 7:25:16 AM

The tablet was bad return on June 21 2021. But never refunded sent them couple of email. No response what kinda company is this.

  • Yes
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theonebarwonder
Ordered on 6/17/2021
The keyboard I ordered came with the wrong switches.
7/6/2021 5:35:33 AM

I ordered the Logitech G512 carbon keyboard and on the product page it said that you could choose the switch type. I chose logitech GX red switches and the keyboard arrived in a timely manner. When i opened the box the keyboard had GX brown switches instead of red switches. When I asked what was needed to get it replaced the customer service rep at VIPOutlet said that the product page had no mention of switches so there was no way they could replace it.

VIPOUTLET Response:
Hello, thank you for your review. My name is Michael and I am one of the managers here at VIPOUTLET. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please reach out to us directly at support@vipoutlet.com or through Newegg directly. Please ask for Michael
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Anonymous
Ordered on 6/12/2021
Bait and Switch
6/28/2021 1:21:46 PM

Lousy. After I ordered the netgear range extender from you I ordered a second identical one from your supplier, VIP. The seller put an old beat up netgear range extender in a box for the item I actually ordered. Sloppy handling. When selling refurbished items a seller should check the box contents prior to shipping. Dont know how the return process will work. Havent refunded me yet. Would not recommend or buy from them again.

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richard r.
Ordered on 6/2/2021
you get what you pay for - CHEAP
6/19/2021 11:15:51 AM

housing is very cheap plastic - about what you would expect from packaging material battery won't charge over about 2/3s full, even when plugged in for over 24 hours video quality is OK, but it was not advertised as 4k zoom does work well if i could have seen what it was before i purchased it, i would not have spent the money

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  • Didn't contact
1 out of 1 people found this review helpful. Did you? 
Anonymous
Ordered on 5/29/2021
FedEx sucks
6/17/2021 1:50:12 PM

Lost my package, still waiting on a refund

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1 out of 1 people found this review helpful. Did you? 
Anonymous
Ordered on 5/29/2021
Did not receive product
6/9/2021 6:28:35 AM

Ordered product. Product had a label for it to be shipped the next day. 9 days later still not shipped and label still at starting location

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2 out of 2 people found this review helpful. Did you? 
Matt R
Ordered on 5/24/2021
Lying about Item They're Selling
6/8/2021 11:10:54 AM

The item listed was for a laptop with a GTX 1050; this came with intel integrated graphics card. Serves me right for buying something with a 1-egg rating. This outlet is straight up lying about what they are selling/shipping out to people. Guess the price really was too good to be true.

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  • Didn't contact
1 out of 1 people found this review helpful. Did you? 
Anonymous
Ordered on 5/15/2021
Samsung A01 phone
6/1/2021 10:36:06 AM

The phone is fantastic, arrived on time and I am very happy. Would recommend ordering from Newegg anytime.

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  • Didn't contact
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Anonymous
Ordered on 3/27/2021
tablet hell
5/10/2021 1:39:31 PM

bought a tablet for mother's day. Charged and when trying to access it asks for a pin number or email account associated with the tablet. Look in the booklet and find a help number and they ask for a serial number that begins 100 no such thing. Top it off the fully charged tablet was on for maybe 10 mins. and overnight it loses it's charge. Tried using the newegg system to report a problem and guess what difficulties try later. I think I want my money back and I will never use this place again.

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2 out of 3 people found this review helpful. Did you? 
hotbuyer53425
Ordered on 4/15/2021
Purchased a refurbished docking station
4/30/2021 6:50:23 AM

I purchased a refurbished docking station from seller - it was in excellent condition as described. Came packaged in the original manufacturers box, mint. I will be purchasing more refurbished items in the future as a result of this experience!!!

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0 out of 1 people found this review helpful. Did you? 
basil p.
Ordered on 4/4/2021
refurb Lenovo monitor purchase
4/8/2021 10:13:20 PM

superfast delivery. the monitor was in pristine shape. i thought it was a used office unit but it was a lenovo refurb, completely unblemished, with cables too! no complaints on this purchase

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  • Didn't contact
0 out of 1 people found this review helpful. Did you? 
Robert G.
Ordered on 3/15/2021
3/31/2021 4:28:56 PM

I would recommend this seller...

  • Yes
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  • Didn't contact
0 out of 1 people found this review helpful. Did you? 
Rowland T.
Ordered on 3/15/2021
Good Camera, but old model
3/30/2021 10:15:25 AM

I did not realize that the Sony camera I bought was such an old model. Also, the instructions sent with the camera are very limited.

  • Yes
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  • Didn't contact
0 out of 1 people found this review helpful. Did you? 
Robert M.
Ordered on 3/15/2021
A ok
3/30/2021 6:05:07 AM

Everything as advertised.

  • Yes
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  • Didn't contact
0 out of 1 people found this review helpful. Did you? 
 
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