About Us

Vandue.com is a California based household goods retailer with over 15 years of internet retail business experience.

Vandue.com prides itself on providing our customers with an enormous selection of unique and innovative products. We have most of our products manufactured to our own high standards in quality. Most of our products carry their own manufacturer's warranties against faulty workmanship.

Vandue.com is committed to providing superior customer service. It is our goal to ensure that each and every customer enjoys an easy and satisfying online shopping experience.

Vandue.com is committed to delivering your order as quickly as possible. We offer fast domestic ground shipping to the 48 contingous states, and all orders are usually shipped within 48 hours of payment. We offer shipping worldwide shipping to virtually anywhere in the world.

We also offer very easy exchanges and returns including a generous 30 day return policy on all purchases made from Vandue.
For customer service issues please contact us at (866) 768-1615 Monday – Friday 9 A.M. to 4 P.M. PST(excluding holidays), or email our Customer Support Department support@vandue.com.

Thanks for shopping with Vandue

Feedback
Returns Policy
183 Ratings (79% Positive) 

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
86.67%
Product
Accuracy
83.33%
Customer Service
Satisfaction
78.95%
Shawn G.
Ordered on 8/14/2020
Broken
8/31/2020 11:07:53 PM

Done with buying content from Newegg

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Tonna K.
Ordered on 7/17/2020
Noodle - Love it
8/3/2020 3:40:48 PM

Great quality!! Everything said it was!! We love it!

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Carla W.
Ordered on 4/24/2020
5/15/2020 1:54:47 AM

I forgot I orders this. I have not received.

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  • Didn't contact
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William K.
Ordered on 3/6/2020
Fast delivery and notification of shipment
3/23/2020 5:55:04 AM

The solar lights work as they should. Replaced a gas lamp with these wrapped around a reflective ball and placed inside. Dim light as I had expected but gives off a nice glow at the entrance to our driveway.

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jim m.
Ordered on 10/16/2019
excellent service
10/31/2019 6:22:35 AM

The massage table exceeded my expectations. Well worth more than the price I paid. Would highly recommend this same item to anyone wanting a quality massage table at a most reasonable price.

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Danny B.
Ordered on 10/31/2018
Light does not work.
11/22/2018 1:32:36 PM

Impossible to reach customer service! 2 hour wait on phone! Don't know address to send back!

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Chris G.
Ordered on 9/17/2018
Cold Massage Stones
10/2/2018 6:21:36 PM

This buy was a good value and product quality is high.

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Cordelia C.
Ordered on 6/22/2018
Very Satisfied
7/13/2018 5:28:33 AM

My overall experience was good. My only issue was I received part of my order in 3 days which I really really appreciated. I LOVE you guys for that!!! My only issue was the 2nd part of my order came 2 days after I needed. But you guys Rock

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  • Didn't contact
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Anonymous
Ordered on 1/19/2018
Excellent
2/5/2018 7:42:03 PM

Item as described. Thank you!

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Anonymous
Ordered on 12/10/2017
Worst experience on Newegg--EVER
12/31/2017 10:27:23 AM

Received item looked used. So close to holiday's did not have time to return. It was necessary to repair power cord before I could use it. After two days use the RED Laser stopped working.

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  • Didn't contact
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David A.
Ordered on 5/27/2017
6/13/2017 6:54:29 PM

One seat arrived with a small tear. Contacted seller and got immediate help with third party. Matt at third party was a pleasure to work with. Replacement seat on its way.

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Roberta C.
Ordered on 3/1/2017
not impressed....I wasn't informed that the item I ordered was not available
3/15/2017 6:46:15 PM

I'm still waiting for my order.....I had to go hunting around for what I need. I've paid for it, but I've been told that I won't receive my product until mid April. Very disappointed

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Anonymous
Ordered on 2/15/2017
Yoga Mat
3/2/2017 1:30:34 PM

My wife likes it, so with her being happy I like it as well..

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  • Didn't contact
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Mark d.
Ordered on 4/21/2016
BIGGER My Bad ,
5/14/2016 7:29:11 AM

Great price , great service, BUT... go bigger. I truly went to small for our area. now I'm going t add multiple sails ......my layout changed, but I love the product.....

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Phillip W.
Ordered on 2/28/2016
Good quality - good price
3/21/2016 4:50:56 PM

The stools I ordered came packaged and wrapped well. I ordered 6 and received all 6 in good working order - no missing pieces after I put them all together. The little lip for back support actually works as well. The padding could be a little more, but sitting on them for a couple hours (I don't have so much natural 'rear padding') I was still comfortable. Since the struts for adjusting are gas, there is a little give when you sit down. So don't plop on them or you'll feel like you're falling (you won't) for a split second.

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Chase W.
Ordered on 11/30/2015
Bad Customer Service
12/11/2015 8:19:19 AM

If I could give NO EGGS I would. I bought 2 bars stools, 1 was fine, the other came with 2 front right legs. I have emailed them over and over to no avail, all I get is a response of, "which leg needs to be replaced". Then I get no response after telling them which leg, over and over and over. I like the bar stools and do not wish to return them, All I want is the replacement leg for the chair I paid $80 for. But since that is too difficult for them, I have to return BOTH stools, for shipping out of my pocket, as well as (according to their fine print) a 15% restocking fee. So basically ill be paying over $20-$30 to borrow 2 stools, assemble one, take it apart, and send them back. All because they do not want to send me 1 leg. I have the extra leg, just swap it for the one I need and make it right, saves us both trouble. I guess that is too much to ask. Take your money elsewhere, save yourself the trouble.

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YP
Ordered on 11/9/2015
Stay away
12/9/2015 3:11:24 PM

Stay away, item arrived damaged, asking me to pay for return shipping !!

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Footman
Ordered on 8/9/2015
Great service, extremely speedy shipping
8/15/2015 7:12:47 AM

Very impressed. Sometimes Newegg Market Place Merchants are not on the ball. Vandue shipped my product quickly and with no fuss. The product arrived safely just over 1 day after I placed my order. Excellent.

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KC
Ordered on 12/14/2014
Bad experience with damaged product
1/5/2015 7:38:51 PM

Received damaged product and request seller for replacement. Sent picture of damage twice and seller claimed not able to receive pictures via Newegg. Asked me to send pic to a phone number and have not heard back from seller since. This is totally unacceptable when product is damage and seller does not want to replace, and keeps making more obstacles to rectify damaged goods

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Anonymous
Ordered on 12/27/2014
Just as described
1/3/2015 5:51:02 AM

Item arrived quickly and was just as described. Thanks!!

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