Video & Audio Center has been in business for over 36 years, providing excellent customer service before and after the sale. We offer the latest high-tech consumer electronics and custom installation options. Our goal is to provide affordable solutions for your home entertainment. We are proud to be a family-owned business, and we currently own and operate 4 retail superstores.

Feedback
Returns Policy
175 Ratings (77% Positive) 

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
85.71%
Product
Accuracy
88.57%
Customer Service
Satisfaction
77.67%
Roy E.
Ordered on 12/17/2020
Everything was to standard
1/7/2021 10:25:50 AM

Absolutely would recommend newegg I was hesitant at first because there were stores I could've shopped that were closer to where I live, however I tried them and they were good to go. My tv was packaged and delivered undamaged.

  • Yes
  • Yes
  • Yes
Did you find this review helpful? 
Elaine W.
Ordered on 11/26/2020
TV damaged
12/13/2020 8:33:50 AM

TV arrived damaged. Tried to call for RMA and could not reach anyone. Filed claim online but no option for refund. Sent seller an email with pictures of damage. They've taken over 2 weeks to get this product here for Xmas and now I'm told to wait another 2 weeks. I just want a refund at this point and someone to come get the broken junk sitting in my living room.

  • Yes
  • No
  • No
Did you find this review helpful? 
Ellen A.
Ordered on 11/30/2020
Excellent customer service
12/12/2020 8:23:07 AM

Purchased 65" TV. Would definitely recommend buying from again. Could've had better packaging or chosen better delivery service. TV arrived with a gaping holler in the back of the package, I could actually put my whole hand in & touch the TV.

  • Yes
  • Yes
  • Yes
Did you find this review helpful? 
cameron w.
Ordered on 11/29/2020
Not delivered after weeks... was given an apology and no information
12/11/2020 9:08:30 PM

Emailed seller after week and a half of no movement on the tracker. Stayed at label created. They could not bother to tell me when to expect the package or where it even was.

  • No
  • No
  • No
Did you find this review helpful? 
John L.
Ordered on 11/26/2020
Still waiting
12/10/2020 8:33:23 AM

Still waiting on delivery two weeks later...............

  • No
  • No
  • No
Did you find this review helpful? 
Alex S.
Ordered on 11/27/2020
Still waiting for the item.
12/10/2020 4:44:12 AM

Says label was created almost two weeks ago but still doesn’t say if it shipped or what’s happening. Can’t even schedule my self to be at home because no one knows where the hell my TV is.

  • No
  • No
  • Didn't contact
Did you find this review helpful? 
Edward M.
Ordered on 10/2/2020
10/15/2020 5:58:13 PM

Well, this one came much slower than I expected. I paid all of that money for expediting to Newegg but they have no control over their 3rd party sellers. So giving Newegg money for expediting is a total waste of money. Newegg needs to send me a rating email for them. They are terrible and I will never use them again. Shame me once Newegg......

  • Yes
  • Yes
  • Didn't contact
Did you find this review helpful? 
Robin B.
Ordered on 8/27/2020
Great Speakers at a great price
9/10/2020 8:40:34 AM

Highly recommend them everything went smoothly Speakers are new and were shipped fast

  • Yes
  • Yes
  • Yes
Did you find this review helpful? 
Wayne S.
Ordered on 7/30/2020
Great Seller!
8/11/2020 2:51:57 PM

Highly recommended. great seller. good communication

  • Yes
  • Yes
  • Yes
Did you find this review helpful? 
Joanne F.
Ordered on 6/19/2020
Item that I purchased was not "new"
7/7/2020 12:48:55 PM

I purchased an Echo Spot. The description did not state that this was a "used" item. I am extremely unhappy with my purchase. I contacted the "Video and Audio Center" and was given a return label to return this item to an individual person (in CA I think). I had no indication that I was buying this from an individual. Had I know that, I definitely would not have placed the order. My credit card got billed pretty quickly. I have not seen a credit yet (the card gets charged right away when you order it, but you have to wait forever for the refund). I would give this whole experience a zero if that was an option. No plans to ever order from here again.

  • Yes
  • No
  • Yes
Did you find this review helpful? 
Daniel H.
Ordered on 6/16/2020
6/23/2020 9:12:23 AM

No estimated delivery on the tracking. I have received 5 TVs to get 2 that are working. They have accepted all the returns but I feel quality control is nowhere to be found. I just want to repeat this part. It has taken 5 TVs to get 2 that are working.

  • No
  • Yes
  • Yes
Did you find this review helpful? 
Jon S.
Ordered on 5/29/2020
Ad says made in US but box says Made in China
6/8/2020 2:17:28 PM

I purchased this because it said it was made in the USA. Ad says made in US but box says Made in China

  • Yes
  • No
  • Didn't contact
Did you find this review helpful? 
Anonymous
Ordered on 5/20/2020
Item arrived broken
6/4/2020 11:24:32 AM

Television delivered broken, could not tell if it was damaged during shipping or shipped broken.

  • Yes
  • No
  • Didn't contact
0 out of 1 people found this review helpful. Did you? 
James S.
Ordered on 4/28/2020
5/13/2020 8:28:52 AM

Original shipment ordered on 4/29/2020 was lost. FedEx never scanned the label created 4/29/2020. A replacement was sent nine days later on 5/8/2020. The order finally arrived 5/12/2020

  • No
  • Yes
  • Yes
0 out of 1 people found this review helpful. Did you? 
James P.
Ordered on 4/16/2020
Excellent
5/2/2020 11:26:40 AM

Item was shipped well. Container was decently protected from damage, note that there was 0 damage to the shipping container when I received it. Had to do 1 update to the TV and it's working perfectly. Definitely will buy from them again.

  • Yes
  • Yes
  • Didn't contact
Did you find this review helpful? 
Anonymous
Ordered on 3/31/2020
Wrong item — but it was OK
4/10/2020 4:43:53 PM

The wrong item was shipped to me, the seller was responsive and in the end I was OK with the result.

  • Yes
  • No
  • Yes
Did you find this review helpful? 
Anonymous
Ordered on 3/10/2020
Quick. Delivered as described
3/25/2020 10:39:47 AM

5 stars for seller. Delivered quickly and in perfect condition. 3 stars for delivery guy who needed to be convinced the tv should be dropped off inside the house

  • Yes
  • Yes
  • Didn't contact
Did you find this review helpful? 
Anonymous
Ordered on 12/16/2019
Great
12/27/2019 12:08:17 PM

I would recommend

  • Yes
  • Yes
  • Didn't contact
Did you find this review helpful? 
Andrew H.
Ordered on 12/11/2019
Great price, best price offered online and shipped in a timely manner.
12/23/2019 2:20:46 PM

This was the best price at the time available and all arrived as it should and on time.

  • Yes
  • Yes
  • Didn't contact
Did you find this review helpful? 
Bev. N.
Ordered on 6/11/2019
Always prompt and products as advertised
6/21/2019 3:28:56 PM

Excellent seller. Anyone purchasing online should consider!

  • Yes
  • Yes
  • Yes
Did you find this review helpful? 
 
TOP