Video & Audio Center Seller Profile

Absolutely would recommend newegg I was hesitant at first because there were stores I could've shopped that were closer to where I live, however I tried them and they were good to go. My tv was packaged and delivered undamaged.

TV arrived damaged. Tried to call for RMA and could not reach anyone. Filed claim online but no option for refund. Sent seller an email with pictures of damage. They've taken over 2 weeks to get this product here for Xmas and now I'm told to wait another 2 weeks. I just want a refund at this point and someone to come get the broken junk sitting in my living room.

Purchased 65" TV. Would definitely recommend buying from again. Could've had better packaging or chosen better delivery service. TV arrived with a gaping holler in the back of the package, I could actually put my whole hand in & touch the TV.

Emailed seller after week and a half of no movement on the tracker. Stayed at label created. They could not bother to tell me when to expect the package or where it even was.

Still waiting on delivery two weeks later...............

Says label was created almost two weeks ago but still doesn’t say if it shipped or what’s happening. Can’t even schedule my self to be at home because no one knows where the hell my TV is.

Well, this one came much slower than I expected. I paid all of that money for expediting to Newegg but they have no control over their 3rd party sellers. So giving Newegg money for expediting is a total waste of money. Newegg needs to send me a rating email for them. They are terrible and I will never use them again. Shame me once Newegg......

Highly recommend them everything went smoothly Speakers are new and were shipped fast

Highly recommended. great seller. good communication

I purchased an Echo Spot. The description did not state that this was a "used" item. I am extremely unhappy with my purchase. I contacted the "Video and Audio Center" and was given a return label to return this item to an individual person (in CA I think). I had no indication that I was buying this from an individual. Had I know that, I definitely would not have placed the order. My credit card got billed pretty quickly. I have not seen a credit yet (the card gets charged right away when you order it, but you have to wait forever for the refund). I would give this whole experience a zero if that was an option. No plans to ever order from here again.

No estimated delivery on the tracking. I have received 5 TVs to get 2 that are working. They have accepted all the returns but I feel quality control is nowhere to be found. I just want to repeat this part. It has taken 5 TVs to get 2 that are working.

I purchased this because it said it was made in the USA. Ad says made in US but box says Made in China

Television delivered broken, could not tell if it was damaged during shipping or shipped broken.

Original shipment ordered on 4/29/2020 was lost. FedEx never scanned the label created 4/29/2020. A replacement was sent nine days later on 5/8/2020. The order finally arrived 5/12/2020

Item was shipped well. Container was decently protected from damage, note that there was 0 damage to the shipping container when I received it. Had to do 1 update to the TV and it's working perfectly. Definitely will buy from them again.

The wrong item was shipped to me, the seller was responsive and in the end I was OK with the result.

5 stars for seller. Delivered quickly and in perfect condition. 3 stars for delivery guy who needed to be convinced the tv should be dropped off inside the house

I would recommend

This was the best price at the time available and all arrived as it should and on time.

Excellent seller. Anyone purchasing online should consider!