1. Your refund request must be made within (5) calendar days from the date of delivery of the item according to tracking information on the order. All items must be in transit, according to tracking information, back to our location within fourteen (14) calendar days from when the item was delivered. Items that do not begin their transit during this time period are not eligible to be returned.
2. We will only refund original product costs. Shipping charges and processing fees (PayPal, Payoneer or Credit Card Terminal) are non-refundable. We ask all customers to make this consideration before buying, as we are not compensated for these charges by our processors.
3. Unopened products can be fully refunded (30) calendar days from the date of delivery. Used products, as long as all original items and packaging are included and in reasonable condition, can still be returned, but will be subject to a 30% restocking fee of the purchase price.
4. THERE ARE NO RETURNS ON ASICS, MINING CONTAINERS, GRAPHICS CARDS AND MINING RIGS UNLESS ITEMS ARE DEFECTIVE. ALL SALES ARE FINAL.
Limited 12-month warranty is standard for manufacturing defects only.
If an order is returned to our facility due to an invalid address or is delivered to the wrong location due to an incorrect address submitted at the time the order is placed, a reshipping fee will apply to modify the address and reship it out to the correct address. We reserve the right to place signature confirmation on all reshipments to ensure it safely arrives at its final destination. Alternatively, the customer also may receive a refund after our fulfilment costs are deducted.
The policy above also applies to orders which are returned to our location due to failure by the customer to pick up a package placed on hold by the shipping carrier.
Once the package is in the carrier’s possession, we are unable to speed up delivery or forward requests for the carrier to deliver at a certain time of day or location, though some exceptions can be made depending on location. We appreciate in advance your patience and willingness to work with the carrier in receiving your package, albeit it may not be at the time or place of preference. It is common for carriers to make partial deliveries. Vipera LLC is not to be held responsible for such methods or delays.
Vipera LLC takes the utmost care in safely and accurately packing our products from our warehouse locations in Irvine, California, Montreal, Quebec, Shenzhen, China or Hong Kong. Despite our best efforts, after packages leave our warehouse, in rare cases they will be lost, stolen, damaged while in transit to our customers. Our primary carriers are DHL and FedEx for all international and domestic shipments and are monitored closely by internal staff. To address this issue we offer our own shipping coverage on every package shipped at no additional cost. If any of the above issues arise, we will work with you to obtain a refund or reshipment of your package.
Order with the confidence that if any of the above scenarios occur with the delivery of your package, it will be covered.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.