Global seller enrolled in Newegg Return Service. Newegg will be responsible for processing RMA and general customer service.

We're the authorized online distributor of brand Vitesse in United State, We uphold that provide the best gaming chair products, the best pre-sale, sale and after-sales service. Most of our products are available through Fulfilled By Merchant (FBM). Yours order will be shipped from California or New York through FedEx and within 2 business days after payment received. The shipping process usually takes 3-7 days.

If you have any issues with your item please let us know! We will always do our best...

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422 Ratings (74% Positive)

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
76.54%
Product
Accuracy
80.09%
Customer Service
Satisfaction
71.65%
Christopher V.
Ordered on 12/27/2020
Have always loved Newegg
1/14/2021 2:20:26 AM

Have bought many things from Newegg in the past. Everything is always on-time and as described, even in the Covid era. Excellent!

  • Yes
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  • Didn't contact
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Auston L.
Ordered on 12/4/2020
As Expected, As AAdvertised
1/11/2021 9:33:18 AM

A good desk shipped on time and in good shape, no complaints to speak of.

  • Yes
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Jesus P.
Ordered on 12/18/2020
Great, but....
1/8/2021 11:01:39 PM

Desk as described, easy to build but cup holder is to flimsy.

  • Yes
  • Yes
  • Didn't contact
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sabrina o.
Ordered on 12/19/2020
1/8/2021 8:22:01 PM

my boyfriend LOVED this for christmas, best way to end his 2020

  • Yes
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Patricia S.
Ordered on 12/14/2020
Satisfied
1/4/2021 9:13:03 PM

Received item before Christmas! Notification when delivered was great since it was a gift. Item was exactly as described.

  • Yes
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Anonymous
Ordered on 12/11/2020
Horrible
1/4/2021 3:06:24 PM

Horrible. Item did not arrive - asked for assistance, said they would provide a 15% discount (item has already been paid for - no discount has been applied) item still has not arrived, item still has not been picked up by delivery carrier - but label was created on Dec 13th. I still want this item.

  • No
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Anonymous
Ordered on 12/13/2020
Nearly a month.....
1/2/2021 6:08:12 PM

Been nearly a month since I placed my order and haven’t received the item

  • No
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Kartik S.
Ordered on 12/12/2020
Don't buy from them
1/2/2021 7:47:10 AM

This seller promises one thing and has still not delivered 18 days later and request me to be patient..lol. Big river this why you rock, you deliver what you promise unlike others.

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Anonymous
Ordered on 12/12/2020
Do not recommend
1/1/2021 7:11:34 AM

-1 for late delivery and providing incorrect tracking information. -1 shipping packaging badly damaged and chair was very dirty. -1 for customer service which just referred me back to newegg. +1 for newegg which provided a discount for the bad experience. This chair was in stock and sat in a warehouse about 120 miles away for over two weeks after the shipping label was created for shipment. The chair was very dirty and sticky inside the packaging. Will not purchase again from this seller.

  • No
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Adrian P.
Ordered on 12/12/2020
TERRIBLE SERVICE!
12/30/2020 11:34:36 PM

The item was not delivered and the seller did not communicate well!

  • No
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Brian A.
Ordered on 12/12/2020
Poor; 17 days and item has not left warehouse
12/30/2020 3:23:00 PM

Poor; 17 days and item has not left warehouse So do not know if item is as described No clue as to customer service for the product as it hasn't even gotten to the shipper yet.

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  • Didn't contact
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Nick M.
Ordered on 12/9/2020
Over all good job
12/30/2020 12:17:00 PM

Downside the holes you screw in are a little off you have to line it up just right. other then that it’s a nice table love the mouse pad fitting over the entire table

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  • Didn't contact
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Andrew P.
Ordered on 12/10/2020
Never delivered
12/30/2020 9:22:03 AM

When I placed the order on 12/10, it said to ecptext delivery in 5-7 days. On 12/11 I was invoiced and status changed to shipping label printed waiting pickup. Two weeks later same status so I cancelled because it was supposed to be a Christmas present. The seller kept offering a small discount to wait longer. I had to refuse 3 times and insist on refund before they finally agreed. This seller seems to be a scam as they invoice you immediately even though they have no product to ship.

  • No
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Bob D.
Ordered on 12/12/2020
For weeks,I has never been shipped
12/30/2020 5:58:53 AM

Item shows shipped from when they created the label but has never been shipped for weeks now. No activity at all from Buford, GA. Blaming it on FedEx not having enough trucks to pick it up! Really, how stupid fo you think people are!? I've had packages delivered by FedEx from the Baltic region by Russia in a few few days during this time frame and they have had nothing leave Georgia in weeks now. Newegg needs to quickly get my order delivered and drop this supplier! This was a Christmas present for my grandson.....

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Kathleen S.
Ordered on 12/11/2020
12/30/2020 5:11:09 AM

No, I would not recommend. I am still waiting for the item I ordered 3 weeks ago. I stated that the item was not as described because I have yet to see the item.

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Anonymous
Ordered on 12/11/2020
Some issues with build process.
12/30/2020 4:16:23 AM

I like the desk, but would not recommend it to someone without access to tools and/or some experience. First, the top rear corner finish was chipped off during shipping and I had to glue it back on. Luckily the mouse pad covers it. Second, the holes on one side did not line up properly and I had to redrill guide holes. I did confirm the frame was built correctly, and the opposite side did line up fine, so I know it was not user error.

  • Yes
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  • Didn't contact
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Tina Y.
Ordered on 12/12/2020
12/30/2020 1:37:30 AM

Never received item. Had to contact for a replacement. Waiting on confirmation of replacement tracking number.

  • No
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Kathy V.
Ordered on 12/9/2020
12/29/2020 11:39:45 AM

I order a item for Christmas and it didn't come in. I'm still waiting for my item

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Robert W.
Ordered on 12/8/2020
Appears to be a pretty good chair for the money
12/25/2020 12:40:35 PM

As others have commented, there is sometimes a bit of fabric left in the screw holes which can make the assembly a bit of a hassle, but with a little extra push, all of the screws eventually were started and threaded just fine. The quality of the product was quite fine, seemed to be well constructed, and decent materials, better than originally expected for the price. Even the two simple tools were of higher quality than one would expect from a "kit" assembly project. My wife and I put it together in under 30 minutes (we cheated and used a power driver), there are about fifty parts when you count the screws and pre-assembled pieces. The instructions only had a few misworded translation problems from the original Chinese, but they were at least understandable. It was shipped very quickly and arrived about two days earlier than expected. Since it is a gift, we have not used it, so I don't know how it will hold up, but for now, it seems fine. I feel that this was a good purchase!

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  • Didn't contact
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Ashley G.
Ordered on 12/7/2020
12/23/2020 10:15:40 AM

Order from this site again. Very unprofessional. Did not get my signed Christmas gift on time for Christmas. Will have to explain why he will not get his gift. It was his main gift for Christmas and very unhappy. If you order from this site please make sure you have at least two months in advance because you never know when you’re going to get your product

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