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63 Ratings (86% Positive) 

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On-Time
Delivery
85.71%
Product
Accuracy
88.89%
Customer Service
Satisfaction
91.18%
Anonymous
Ordered on 10/2/2020
10/19/2020 3:45:48 AM

I would buy from them again, item was here sooner than expected.

  • Yes
  • Yes
  • Didn't contact
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JANUSZ S.
Ordered on 8/6/2020
8/21/2020 2:58:55 AM

It took them twelve days to deliver.

  • No
  • Yes
  • Didn't contact
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Leslie C.
Ordered on 6/24/2020
The item was delivered in a timely fashion, with email updates along the way.
7/16/2020 5:05:24 PM

This is a basic headset and I use the phone for on/off and volume control. I realize there are fancier ones yet this works just fine for the my needs for a work cell phone, while working from home.

  • Yes
  • Yes
  • Didn't contact
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Kim T.
Ordered on 5/18/2020
Very reliable
6/5/2020 8:31:56 AM

I would recommend this seller as our experience was smooth and reasonably priced transaction. We were communicated with every step of the way with updates. It arrived earlier then expected and was packaged very well. Would purchase from them again.

  • Yes
  • Yes
  • Didn't contact
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Michel M.
Ordered on 5/18/2020
6/2/2020 9:41:08 AM

THE ORDER WAS DONE PROPERLY AND ON TIME THANK YOU

  • Yes
  • Yes
  • Yes
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Phillip B.
Ordered on 5/6/2020
5/21/2020 6:14:36 AM

It’s not compatible with ZOOM. Very disappointed

  • Yes
  • No
  • Didn't contact
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Thomas S.
Ordered on 4/22/2020
5/7/2020 12:49:07 PM

Product shipped on time, was exactly as described.

  • Yes
  • Yes
  • Didn't contact
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Ralph C.
Ordered on 4/9/2020
Still waiting.
4/23/2020 8:50:52 PM

Ordered on the 9th, and it came within 2 days. However it was the wrong item, and sent it in for a return and replace and it's now the 23rd and I've still yet to receive my product, nor any update on it. Otherwise I've never had a problem with the company and they've been quite reliable

  • No
  • No
  • Yes
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Robert R.
Ordered on 4/6/2020
4/21/2020 3:53:24 AM

Everything came to me new and on time. Good business!

  • Yes
  • Yes
  • Didn't contact
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Anonymous
Ordered on 4/1/2020
Awesome! Well Packed and Shipped Quickly!
4/15/2020 3:36:58 PM

I would buy from them again. A great experience. Brand new and in excellent condition. I had no problems.

  • Yes
  • Yes
  • Yes
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Frank R.
Ordered on 4/1/2020
echo show 8
4/15/2020 3:07:17 PM

works excellent

  • Yes
  • Yes
  • Didn't contact
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Thomas D.
Ordered on 3/23/2020
8” Echo Show
4/6/2020 11:07:14 AM

There was a one day delivery delay, but otherwise excellent.

  • No
  • Yes
  • Didn't contact
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Nancy N.
Ordered on 5/9/2019
iPad in a hurry
5/23/2019 12:36:47 PM

Wonderful selection of iPads to fit my needs and deliver quickly. Thank you so much.

  • Yes
  • Yes
  • Yes
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KEVIN W.
Ordered on 3/6/2019
Delivered really quickly
3/31/2019 7:37:52 PM

It showed up really quickly, Hadn't hooked it up yet so we will see if there is a problem when I get the time.

  • Yes
  • Yes
  • Didn't contact
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Anonymous
Ordered on 11/26/2018
Still waiting
12/11/2018 11:15:32 AM

I was shipped the wrong order. I contacted customer service and returned the wrong item, but I still haven't been notified on when my original item is arriving or if it's even been shipped at all

WhiteBayTech Response:
We shipped 2 items to the buyer, and the buyer returned the correct one.
  • No
  • No
  • No
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Lynne L.
Ordered on 11/16/2018
Excellent in sales/horrible in total refunds
12/4/2018 8:43:58 AM

Sales excellent. Return /refund is easy but. I followed their return / refund policy exactly as they stated for a full refund When they replied concerning my credit they charged me for a restocking fee which is $45. This should not have happened because I returned an unopened pkg. just as I received it and it was within the 30 limit from time I placed order to the time they received it Hopefully we work this out By the way it was returned cuz it was not the game he was looking for but I did reorder from them and that’s perfect Speaking with customer service online ,by phone, or texting takes 4 hour wait on phone , 2-4 days by text and 650 chats before yours. It is horrible

  • Yes
  • Yes
  • Yes
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Stephen B.
Ordered on 9/19/2018
Xbox
10/4/2018 5:17:09 AM

One item arrived two days after it was ordered, the other took over a week to be delivered. At this time in history, having to wait a week for almost any item is unacceptable.

  • No
  • Yes
  • Didn't contact
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Joseph C.
Ordered on 4/17/2018
Filthy product, bad customer service
5/7/2018 8:23:54 AM

The product was packaged safely, but was absolutely filthy. It was covered in some kind of black sludge. When I contacted them about it, they said that nobody else has ever complained. I felt like they were implying that I was lying to them. Why would I lie about that? It took a few weeks to get sorted out, and in the end Newegg ended up taking care of me instead of the seller. I would not buy from this seller again.

WhiteBayTech Response:
We were explaining that nobody else has ever complained because we just would like to figure out what is the problem and to prevent that happen again. We accepted the return on the day the buyer contacted us and had sent the return label to the buyer ASAP. We didn't receive the item from the buyer, so that we didn't initiate the refund yet.
  • Yes
  • No
  • No
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Cameron S.
Ordered on 4/19/2018
Use another seller if you want your product on time
4/27/2018 7:12:50 PM

Product was as described. Arrived late. Use another sell if you'd like your item delivered on time.

WhiteBayTech Response:
This order was on 4/20 and the buyer brought 5-7 business day shipping. For 4/20 to 4/27 was 5 business days.
  • No
  • Yes
  • Didn't contact
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Dario G.
Ordered on 3/3/2018
4/9/2018 9:33:30 AM

The very best service. Thanks Newegg team.

  • Yes
  • Yes
  • Yes
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