Willful is dedicated to the production and sales of smart wearable products, focusing on smart watches, fitness tracker, Bluetooth headset, Bluetooth earbuds, and other products. We keep living up to the belief of: "Provide a happy shopping experience for every customer". And we provide 12 months warranty for our products.

If you have any questions about our products, please contact us by the "Email This Seller" button on the left side of this webpage with your order number. We will spare no effort to solve it for you. We also welcome your precious suggestions regarding our products and services.

You can always shop with confidence!
Willful Store
  • WILLFUL STORE
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Return Policy
About Us

RETURN POLICY

Please return products in original package in brand new condition within the specified period.

Return Instruction

1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Standard Return Policy
Refund
Within
30Days
Replacement
Within
30Days
Used Item Return Policy
Refund
Within
30Days
Replacement
Within
30Days