Wireless Place is committed to serving you, the customer, with the highest quality wireless products and customer service. We value your trust and will always place your need as our highest priority.
We feel that communication is key, therefore we urge our customers to contact us as soon as they find any defects or malfunctioning devices. Feel free to email us at email@example.com
If you are not satisfied or have any other issue with your wireless device, we will issue you a refund of your payment. We accept all refunds for up to 30 days. A 15% restocking fee will be assessed on all returns that are not due to a phone defect.
In the event that you have to return the item back to us, please follow these steps:
1 - Make sure your device is plugged in or has enough battery power to go through the reset process.
2 - Open the Settings app.
3 - Select System.
4 - Expand the menu by hitting Advanced.
5 - Select Reset options.
6 - Tap Erase all data (factory reset).
7 - Tap on Erase all data.
8 - Enter your PIN if prompted.
9 - Select Erase all data and let the phone go through the reset process.
For Xiaomi phones, please follow these steps:
1 - Open Settings app.
2 - Tap About phone.
3 - Tap on Backup and reset.
4 - Select Erase all date (Factory Reset).
5 - Click on Delete all data and wait 10 seconds.
6 - Tap on Next and again wait 10 seconds.
7 - Confirm by pressing OK!
8 - Let the phone go through the reset process.
It's our pleasure to continually serve you - Thank You!
All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from Wireless Place
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, Wireless Place will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. Wireless Place will refund back to your method of payment.
Mobile Hot Spots Return Policy
- Return for refund: Not Accepted
- Return for replacement within: 30 days
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.