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XP-Pen originated in Japan back to 2005. In 2015, XPPEN Technology CO. was founded in the United States. XP-Pen has been dedicated on research, design, production and marketing of digital tablets since 2005. Our team is always committed to helping computer devices bring back the real essence of painting in order to blend traditional painting experiences into the digital age. XP-Pen believes that art comes from the creativity of every individual. Each idea contains originality, story, and it is irreplaceable. Therefore, XP-Pen products were designed and created based on our users' experiences. We assert that products should fulfill the needs of the users instead of asking users to adapt them. XP-Pen knows what users need, and moreover, we know what users desire.
XP-Pen designs products with a global vision and manufactures the products under the most strict standard. We believe that the brand value is determined by the expectation customers have on the products. In the past 10 years, XP-Pen has maken great successes in Japan, Taiwan, HongKong, Indonesia, and Korea; and its influence had spread over UK, US, Germany and other overseas markets. It is evident that XP-Pen's concept on painting is widely accepted by its users all over the world.
In 2015, we decided to re-design the corporate image. The original image could not define who we are anymore. Today, we bring our users the new XP-Pen logo: the triangles around the letter X bring the logo to life, and the color alone with triangles at different sizes represent the idea of Drawing Different, indicating that even the same thing may show different essences if drawn by different people. The lifted triangle on the top resembles the Pandora's Box, unleashing infinite creativity.
Since the foundation, XP-Pen has been helping people realize their own ideas of painting. We are going to present the state-of-art technology that regular commercial products can not reach. We will transcend ordinariness and bring fresh energy to the creative future.
The core concept of XP-pen
The four triangles in the logo of XP-Pen symbolize our professionalism, open mind, loyal service, and environmental-friendly.
Professionalism
We are dedicated to producing the state-of-art digital tablets including but not limited to our current products. We focus on research and development of new technologies and emphasize not just the quality of our products but also the convenience of working with computers.
Open Mind
We listen to the voice of our customers. Whether the users have any expectations or suggestions, we will try to blend these ideas into our products. XP-Pen believes in creativity. Our very existence and development rely on the value experiences of the users. In order to help our customers unleash their infinite creativity, keeping an open mind and listening to our customers will be the most effective approach.
Loyal Service
XP-Pen not only satisfies the users with the quality of our products, we also provide in-time feedback to our users regarding to their questions, suggestions, ideas, or even complains. It is because XP-Pen does not only sell products, but also offer quality service and inspire creative dreams.
Environmental-friendly
XP-Pen has a sense of responsibility to protect our environment. We do our best to reduce the pollution of our products to the environment. All of our products are in conformity with the European ROHS. On top of that, we have already developed a series of no-battery stylus for reducing the pollution from batteries. XP-Pen has been taking environmental protection as part of the company duty.
XP-Pen designs products with a global vision and manufactures the products under the most strict standard. We believe that the brand value is determined by the expectation customers have on the products. In the past 10 years, XP-Pen has maken great successes in Japan, Taiwan, HongKong, Indonesia, and Korea; and its influence had spread over UK, US, Germany and other overseas markets. It is evident that XP-Pen's concept on painting is widely accepted by its users all over the world.
In 2015, we decided to re-design the corporate image. The original image could not define who we are anymore. Today, we bring our users the new XP-Pen logo: the triangles around the letter X bring the logo to life, and the color alone with triangles at different sizes represent the idea of Drawing Different, indicating that even the same thing may show different essences if drawn by different people. The lifted triangle on the top resembles the Pandora's Box, unleashing infinite creativity.
Since the foundation, XP-Pen has been helping people realize their own ideas of painting. We are going to present the state-of-art technology that regular commercial products can not reach. We will transcend ordinariness and bring fresh energy to the creative future.
The core concept of XP-pen
The four triangles in the logo of XP-Pen symbolize our professionalism, open mind, loyal service, and environmental-friendly.
Professionalism
We are dedicated to producing the state-of-art digital tablets including but not limited to our current products. We focus on research and development of new technologies and emphasize not just the quality of our products but also the convenience of working with computers.
Open Mind
We listen to the voice of our customers. Whether the users have any expectations or suggestions, we will try to blend these ideas into our products. XP-Pen believes in creativity. Our very existence and development rely on the value experiences of the users. In order to help our customers unleash their infinite creativity, keeping an open mind and listening to our customers will be the most effective approach.
Loyal Service
XP-Pen not only satisfies the users with the quality of our products, we also provide in-time feedback to our users regarding to their questions, suggestions, ideas, or even complains. It is because XP-Pen does not only sell products, but also offer quality service and inspire creative dreams.
Environmental-friendly
XP-Pen has a sense of responsibility to protect our environment. We do our best to reduce the pollution of our products to the environment. All of our products are in conformity with the European ROHS. On top of that, we have already developed a series of no-battery stylus for reducing the pollution from batteries. XP-Pen has been taking environmental protection as part of the company duty.
- XPPEN OFFICIAL STORE
- 17 Followers
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Return Policy
About Us
RETURN POLICY
XPPEN OFFICIAL STORE Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from XPPEN OFFICIAL STORE
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg
Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by XPPEN OFFICIAL STORE
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, XPPEN OFFICIAL STORE will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by XPPEN OFFICIAL STORE.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. XPPEN OFFICIAL STORE will refund back to your method of payment.
Restocking Fees and Return Shipping Labels
Newegg Marketplace does NOT charge restocking fees for eligible returns. Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.
Return Instruction
When you return an item, you may see different return options available. To request:
1. Log onto your Newegg.com account and find your order in order history.
2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available:
• Click REFUND or REPLACE to submit your request directly. Or
• Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement.
3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete.
4. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page:
• Choose Return/Refund/Replacement from the drop down menu.
• Verify the order number and request from the Subject.
• Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button.
5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
Standard Return Policy
Refund
Within
30Days
Replacement
Within
30Days
Used Item Return Policy
Refund
Within
30Days
Replacement
Within
30Days