Xtrasaver located in California is in the business of selling overstocked, customer returned and refurbished HDTVs. Providing you with excellent customer service, the Lowest prices for the best quality products are our Primary goals. * We offer a 30 day warranty on all our products. * Customers must contact us before making any refund/exchange/repair. * Your warranty starts the date the item is delivered. * Warranty includes 30 day coverage of labor and parts. * Shipping and handling are not refundable. * Customers are responsible to ship back the item unless the item is incorrectly shipped, or defective upon receipt. * Warranty will be voided if the product is mishandled or physical damage is caused by the customer. Please understand that we are not responsible for any items which are ordered incorrectly. It is the buyer responsibility to make sure that all items are ordered correctly. Items being returned to us must be in perfect condition. Restocking fee (25% of the total item value) will be charged if the item is damaged or broken. This program only covers the item price, shipping and handling are not refundable. Please allow us up to 1-3 business days upon receipt of the item to issue a refund.