Our company has been in the business of refurbishing and reselling computers since 2014. In that time, we have curated a solid team and honed our craft to be able provide the best products to our customers. Our reputation is built on and sustained by providing first class customer support from start to finish. In addition to our helpful customer support team, we have a dedicated Tech Support agent ready to assist you! As a Microsoft Registered Refurbisher, we are so confident in the quality of our products that we offer a 30 Day Money Back Guarantee on all of our items, with an additional 30 days of free returns for replacement!

Located in the Denver metro area, we provide top-notch refurbished electronics at a competitive price. Browse our selection today, and don’t hesitate to contact us with any additional questions.

We appreciate your business and look forward to helping you find the perfect solution!

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Returns Policy

All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from Your EPower
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, Your EPower will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
4. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. Your EPower will refund back to your method of payment.

Return Instruction

1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Standard Return Policy
Refund
Within
30Days
Replacement
Within
60Days
Restocking
Fee
5.00%
Used Item Return Policy
Refund
Within
60Days
Replacement
Within
60Days
Restocking
Fee
15.00%