aigo is a smart electronic product brand focusing on users. Aigo brand products focus on quality and pursue fashion. Through strong R&D and innovation capabilities, it continues to create professional and enjoyable smart electronic products for consumers.
aigo is constantly exploring the needs of consumers and adhering to the brand concept of ‘freedom of technology,freedom of life’, pursuing diversified innovation, and bringing you more fashionable, trendy, modern technological sense, technological application one step faster, high-quality and price-friendly product. The business under the aigo brand covers smart storage, interconnected terminals, smart audio, digital recording, smart security, smart energy, smart hardware, smart home and other fields.
For many years, aigo has been based on user experience, and has formulated a sound development strategy based on market environment and product changes. At present, the series of products formed by the "aigo" brand have a place in the market and are trusted by consumers. At the same time, the aigo brand has launched a comprehensive overseas strategic route, entering Southeast Asia, Europe and the United States and other markets.
aigo is a R&D and manufacturing supplier of intelligent electronic products focusing on users. It has always taken deepening application-level innovation as an important development strategy. The direction of technological innovation is to intelligentize and mediate hardware products, and hardware services can be expanded and continued. Line focuses on the scalability of content and services. aigo products focus on quality and pursue fashion. Through strong R&D and innovation capabilities, we continue to create professional and enjoyable smart electronic products for consumers.
aigo adheres to the ‘freedom of technology,freedom of life’ brand concept and continuously invests in technology research and development in key areas. Its voice recorder products have successfully completed the recording and storage tasks of the Shenzhou spacecraft twice. The developed USB PLUS high-speed interface technology has increased the data transmission speed by six times and is adopted by 80% of the world's notebook brands.
aigo Direct Return Policies
. All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from aigo Direct
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial number intact on product and on retail package (Proof of Purchase)
. All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the invoice date and valid RMA numbers will be provided by Newegg
Additional Return Requirements and Policy:
1. All return or replacement request will be processed within 5 business days after returned item is received by aigo Direct
2. Shipment received with visible damages must be reported to us within Three (3) calendar days of the delivery date. In the event an item is sold without shipping charge, aigo Direct will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses and restocking fee unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by aigo Direct.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. aigo Direct will refund back to your method of payment.
Restocking Fees and Return Shipping Labels
Returns are subject to restocking fees and return shipping fees. For products that are eligible for return or replacement, the return shipping labels are free for returns or replacement of the same item within the applicable return policy period and return reasons. aigo Direct does NOT charge restocking fee and return shipping labels within return policy period for returns of damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website. In the event a returned product which is not defective, not the original product that was sent to you, or the product does match what was shown on the Site after our inspection, the product will be returned to you at your cost and the return shipping cost initially covered by aigo Direct will instead be deducted from the refund amount along with any necessary restocking fee that may apply.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.