What is our return policy?
Clickhere2shop is proud to be able to offer a 30 day return policy for purchases made through Clickhere2shop as well as through partner channels. To qualify for a refund, the product must be returned within 30 days of delivery. A restocking fee of up to 20% may apply. Products returned after 30 days of delivery are eligible for replacement or exchange only.
Original shipping costs and return shipping costs are refunded without
penalty only if the received item was defective, damaged at the time of
receipt, or if the incorrect item(s) has been received. If a product is
returned for any other reason, original shipping costs are not refunded,
Orders that are refused, undeliverable, or otherwise unable to reach the customer due to
customer error may be charged return shipping in additional to the
original shipping charges. clickhere2shop inspects all product returned
to its warehouses, and, if the item is found to not be defective, shipping
fees will apply and/or a partial refund may be issued.
You can expect to receive your refund within 3-4 weeks of shipping your
package back to us. In most cases you'll receive a refund sooner.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.