shipping Holiday Shipping Details & Extended Holiday Returns
About Us

Great Selection:

E-ITstore was developed to assist you with selecting the correct firewalls, appliances and services for your company at very affordable and competitive pricing. In order to do this, we have maximized product selection and availability by utilizing our own warehouses in conjunction with a network of national distribution centers with billions of dollars in product inventory, which allows us to offer you ...

Super Low Prices:

Our efficient online operation means we can pass along incredible savings every day. To make sure we are offering you the best price at all times, we update our prices on a regular basis. Our goal is make sure that we help you get the solutions you are looking for at the lowest possible investment thus giving you the most value for your hard earned dollars. At the same time, you can have the peace of mind that E-ITstore will provide you…

Easy, Secure Online Ordering:

When you order online you want the purchasing process to be fast, easy, and secure as possible. At E-ITstore we have worked hard to make sure that is the case. However, we do not stop there. Once you place your order, you also want to make sure that you get it quickly. Therefore, at E-ITstore we believe in providing you with…

Fast Delivery:

With multiple distribution points available to us, you can expect fast delivery. E-ITstore utilizes FedEx to make sure your orders get to you safely and on-time. Because of our multiple distribution points, most orders will reach their destination within only a few business days using regular FedEx Ground service!

Our Guarantee to You!
We at E-ITstore guarantee that we will always strive to do our best to make sure that you have a pleasant experience shopping with us, receive the best possible pricing, and receive your orders in a safe and timely manner. If for any reason you would like to thank us or let us know how we can improve our service to you, please do not hesitate to let us know by going to the "Contact" page of this web site.


We thank you for your business,
The Gang @ E-ITstore

E-ITstore
6310 Knollview
Spring, TX 77389
800-671-5569 FREE
281-446-4200
e-ITstore
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Return Policy
About Us

RETURN POLICY

All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from e-ITstore
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold with "free shipping", e-ITstore will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. e-ITstore will refund back to your method of payment.

Return Instruction

1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Standard Return Policy
Refund
Within
30Days
Replacement
Within
60Days
Restocking
Fee
15.00%
Used Item Return Policy
Refund
Within
30Days
Replacement
Within
60Days
Restocking
Fee
15.00%