For returns only, please have seller name and RMA number ready when you call the number listed above. For other inquires, click “Email This Seller” button above.

★ OUTDO Electronics Company Limited is a leading manufacturer of power banks, laptop AC adapters and other electronics accessories. Our cell phone accessories (USB Cables, Cases and Covers etc.) and creative gift products(LED Lights, USB Lights etc.) are well received by our oversea clients. Since the establishment in 2001, we focus on being customer driven, and maintaining a professional high caliber company image through constant improvement. To keep our price competitive in the market, we have set up factories in mainland China. With the support of over 400 employees, over 15 A+ certified engineers. We have our own molding factory, injection workshop and PCB workshop, so we can open new molds for our customers quickly and accept OEM & ODM orders.

★ We are operated strictly according to ISO9001:2008, and all of our products have passed CE, FCC and RoHS certificate. Most of the power bank are adopted SONY/SAMSUNG/PANASONIC/LG cells and some used Chinese cells to meet customers’ need. All of them are successfully marketed to America, Europe and Southeast Asia. Now there are more than 20 clients in America, 132 clients in Europe and 62 clients in Southeast Asia.

★ iRun is our brand for power bank, which makes your life more fun and more convenience. iRun is right here for your choice.

★ We're devoting ourselves on laptop power supply/ac adapters since 2001. OEM inquiry is welcome; MOQ 50pcs. Power adapters Fujitsu 24V 2.65A (5.5mm*2.0mm) & Panasonic 15.6V-5A (5.5mm*2.5mm) are customized models and sold well since produced.

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Returns Policy

Return for refund within: 30 days
Return for replacement within: 30 days
Restocking Fee: 15%

1. We accept exchange/replace item within 30 days when customer receive merchandise.
2. We do not allow returns without first requesting an RMA (Returned merchandise authorization).
3. Only if the item is DOA (Defective On Arrival) or not as described, the buyer can return the item(s) for replacement or refund.
4. Shipping charges will not be included in the refund.
5. We will send the refund only if all the following conditions apply:
* The buyer must notify me via email within 3 days of item(s) receipt;
* Item(s) must be returned within 5 days of receiving them;
* Item(s) must be returned complete, and in the same condition as received.
6. Refund would not be valid if any of the following conditions apply:
* Product is returned incomplete.
* Product is returned damaged or not in the same condition due to improper installation, use or packing by the buyer.
* No longer needed item(s) or customers change mind;
* Made wrong purchase; if you purchased the wrong item, replacement is the only option.
7. We will send the refund shortly after item(s) receipt.
8. Return policy is for exchange only, in all cases, buyers pay for shipping at their own cost to return products for exchange or refund, sellers pay for the resending fee.····

Return Instruction

1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Standard Return Policy
Refund
Within
30Days
Replacement
Within
30Days
Restocking
Fee
15.00%
Used Item Return Policy
Refund
Within
30Days
Replacement
Within
30Days
Restocking
Fee
15.00%
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