An Online independent seller since 2000. We are a small business selling new and used video games (Xbox, Gamecube, DS, DSi, GBA, NES, SNES, N64, PS1, PS2, & PS3), Wii, software, books, electronics, Audio CDs, DVDs, HD DVDs, Blu-Rays and much more! Please check out online store often, also we are a featured merchant on Amazon. We get a wide variety of new items in daily! To contact customer service, call: 888-926-4280. Our hours of operation are Monday-Friday 8:30 a.m. to 5:30 p.m. Eastern Standard Time. We are closed Saturdays, Sundays and all major holidays. If you are contacting us outside of our regular business hours someone will contact you the following business day.
If you need to make a return, please contact us via email or phone. You must contact us first to receive a RMA (Return Merchandise Authorization) number before beginning the return process. All returns must be received back at our facilities within 30 days of purchases. No returns can be accepted after the allocated dates.
If your order is believed to be defective upon delivery please contact us and we will make accommodations for a return or exchange.
If your return is for buyer's remorse, the buyer is responsible for return shipping, and a restocking fee may apply.
Brand New, factory-sealed items cannot be returned unless they are in the same condition as when received. If they are returned in a condition other than new, a restocking fee will apply.
Vintage games/collectibles which are sold in new and sealed condition are not eligible for return once they have been opened – no exceptions.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.