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Returns Policy
6 Ratings (50% Positive) 

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4 egg
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3 egg
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2 egg
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On-Time
Delivery
33.33%
Product
Accuracy
66.67%
Customer Service
Satisfaction
33.33%
Anonymous
Ordered on 2/16/2022
My order was refunded at least I guess.
2/25/2022 11:18:35 PM

A week after I ordered 2 sticks of ram, my order was marked as returned and I was refunded without my choice. I'm guessing that they sold more then they had in stock and I was the unlucky person that didn't get mine.

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  • Didn't contact
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Anonymous
Ordered on 2/15/2022
Lying about shipping estimates.
2/20/2022 12:50:44 PM

Was originally quoted up to 3 day shipping, but the printing label was created on 2/16/22 (close to midnight) and as of this review, it has yet to be shipped. I ordered this on 2/15/22. I will not be buying from this place again if this is how they handle their shipping.

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  • Didn't contact
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Anonymous
Ordered on 1/26/2022
Poor Customer Service and Turnaround Time
2/7/2022 10:12:19 AM

100% I would not recommend this seller. I ordered a case through Newegg, not really paying attention that Newegg doesn't default to themselves as the primary distributor even if they have the component. This seller defaulted as the distributor after I placed the order on 1/26/22. After the status said it shipped, it sat there for days with a FedEx shipping number assigned to it with no updates to the shipping status. I reached out to the seller to inquire about the status and after waiting 48 hours received no reply back from the seller with an update. I then reached out to Newegg support and was told the time frame for receiving the package was still early and that I needed to be patient. After about 3-4 days the shipping number changed to a UPS tracking number and said the package had shipped. I kept checking back on the status only to see that there had been no movement. After about a week of waiting I finally got a response from this seller saying the package had been delivered. They included a screenshot that shows that they purchased the item from Amzn, with an expected delivery date of 2/3/2022, however it showed that the package had not yet shipped. I called UPS to check on the tracking and they confirmed there was no movement on that item and wanted me to file a claim with Amzn because of an agreement they have with them. Unfortunately I couldn't just call because the seller is who made the purchase. So I again had to reach out to Newegg support to get this resolved. This has been the worst experience ordering through Newegg I've had yet and I've been ordering parts through them for the past 10 years or so.

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Anonymous
Ordered on 1/9/2022
Great service
1/29/2022 1:02:37 PM

Great seller

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Peter J.
Ordered on 1/7/2022
*Edit* Horrible customer service
1/29/2022 11:22:42 AM

Covid issues directly impacted this seller's turnaround time and they do not like to respond. Would avoid if they are still around

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Anonymous
Ordered on 1/10/2022
Personnal
1/21/2022 3:43:15 PM

Only seller that could deliver a box on time

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  • Didn't contact
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