Welcome to meross Official Store at Newegg. If you are new customer, we highly recommend you read our store policy.

Loyalty Reward Program
Do Not Miss Your Extra Cash!

In order to thanks our loyal customer, we had launched Store Reward Program to ALL customers. After you spend $150 in purchases on our store for any products in ONE order. You will able to receive the $10 back through PayPal or ANY popular gift card you want.

Send your Newegg order number to our customer service email address below, then tell us which way you want to take the cash. We will send back to you within 1 to 2 business days.

Customer service and Reward Program: newegg@meross.com

You are also feel free to reach us about any question and concern.

Store Policy:
1.All of our home smart product can fully support Apple Homekit, Google, Alexa and SmartThings. We have obtained all official certifications, worry-free shopping is our goal.
2.We signed Price Match program for all our customer. We are guarantee the lowest price compare with Amazon, Costco, Walmart, Home-depot, Best-buy etc. Please reach us if you need assistant for price match or any question at support@achhago.com
3.All our customer services located on Boston MA, If you have any other questions or just need a bit of help, please do not hesitate to reach out. We guarantee all responded are from REAL person. In order to provide fast and efficient services to all customer, we do not use robots or other smart programs.
4.We only using 2 different carriers, Shipped by Newegg and Shipped by meross.
(1) Shipped by Newegg: We have inventory on all 3 Newegg warehouse at U.S. The system will choosing the closest warehouse ship to customer.
(2)Shipped by meross: We have small inventory on our Boston warehouse. We are guarantee provide the tracking information within 12 hours after received the order. Dropped off the package within 24 hours after received the order. (Weekday hours)
5. We have same return policy with Costco. Please contact our customer representative if you need any assistant. We will order much better return policy than Newegg.

Due to the impact of COVID-19, some of our customers are experiencing longer than usual delivery time. If you did not receive your order longer than 7 days, please contact our customer service, we'll find a solution for you.

Please contact us(seller) directly if you need to cancel your order. For best service, we will ship your order within 12 hours. After your order is shipped, it is hard to take it back. If you have any request of order, please contact us(seller) directly instead of Newegg customer service. We have real people can assist with you as soon as possible.

* We're glad to tell you that we always leave positive feedback after receipt of payment, and appreciate your positive feedback with 5 eggs on all of the detailed seller ratings.
* If any questions in your order, please don't hesitate to contact us to serve you and earn your 100% satisfaction before leaving us neutral /negative feedback.

About us

meross makes your life more smart. Control your Garage door, Bulbs, Lights, Switch and even more through Apple Siri, Alexa, Google Assistant and IFTTT.

Today, meross is best seller on Amazon, Walmart, Newegg and Homedepot for some product lineup,for example smart plugs, smart bulbs, smart switches, smart surge protectors, smart garage door openers and smart radiator thermostats. meross is compatible with Apple HomeKit (Siri), Amazon Alexa, Google Assistant and IFTTT. The meross product line is renowned for simplicity, ease of use, stability.

Contact Info
Website: http://www.meross.com
Customer service available: 978-662-5231
Support Email: newegg@meross.com
Office Address: 300 Brickstone square Suite 201, Andover, MA 01810

Feedback
Returns Policy

All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from Meross
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, Meross will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. Meross will refund back to your method of payment.

Return Instruction

1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Standard Return Policy
Refund
Within
30Days
Replacement
Within
30Days
Used Item Return Policy
Refund
Within
30Days
Restocking
Fee
5.00%
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