For returns only, please have seller name and RMA number ready when you call the number listed above. For other inquires, click “Email This Seller” button above.

Ostent is a a world’s leading cross-border online seller with millions of active customers from more than 200 countries. Ostent is committed to becoming the best reliable marketplace on the net by offering high quality products with the widest selections, reasonable price, worldwide free shipping and superior customer service.

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98 Ratings (51% Positive) 

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
47.83%
Product
Accuracy
54.35%
Customer Service
Satisfaction
45.83%
Michael J.
Ordered on 8/28/2020
Takes awhile to get here..but worth it
10/16/2020 5:14:01 AM

Takes time to get delivered...so don't expect them next week...but worth the price.. Thanks

  • Yes
  • Yes
  • Didn't contact
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Anonymous
Ordered on 8/5/2020
Sadly, two of my orders were cancelled
9/1/2020 10:23:28 AM

I ordered something from a seller that never shipped, so New Egg canceled the order (which of course was 100% understandable, I'm not blaming New Egg.) Then I tried to order similar item from another seller and had the same experience. Was just frustrating is all. I found a different website that I think might have my item in stock and ability to ship on time.

  • No
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  • Didn't contact
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WALTER B.
Ordered on 8/2/2020
Standard Wii WiFi Controller
8/28/2020 4:03:24 PM

Fast Shipping, packaging was okay.

  • Yes
  • Yes
  • Didn't contact
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Rob M.
Ordered on 7/4/2020
7/30/2020 6:59:27 AM

I still haven't received the item, tracking shows it is still in transit. It's been 26 days so far. I can't give lower than a 1 egg rating to your first question and the other 2 don't apply as I STILL HAVEN'T RECEIVED it. You may want to hold on to the survey until people actually receive the items they are supposed to be surveying.

  • No
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Jean R.
Ordered on 6/15/2020
7/22/2020 3:50:53 PM

I ordered this on June 10, 2020. It is July 22 and I have not received it yet.

  • No
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  • Didn't contact
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Anonymous
Ordered on 5/1/2020
still have not received
6/19/2020 10:14:51 PM

item has still not shown up. presumed lost in mail

  • No
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  • Didn't contact
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Anonymous
Ordered on 5/19/2020
Still haven’t received my headset
6/16/2020 11:03:17 AM

Still haven’t got my headset yet and there isn’t any update on the tracking.

  • No
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  • Didn't contact
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Wyatt D.
Ordered on 5/16/2020
Ordered over a month ago
6/16/2020 12:06:42 AM

Extremely upset. I want my money back because it seems as if I’m being scammed.

  • No
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  • Didn't contact
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Anonymous
Ordered on 4/27/2020
Month and a half later and still not arrived
6/8/2020 1:33:11 PM

I placed my order over a month and a half ago I have reached out a couple of times to ask where my order is at and they keep saying "Please don't worry and just wait for them." Their product page states Most customers receive within 10-17 days its now been 6 weeks since I placed my order and still nothing... oh and I was informed after 3 weeks one of my items wasn't available in the color I ordered so they would either further delay the second item or supposedly ship a different color... which also hasn't arrived... Save your money from this scam and order from somewhere else...

  • No
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James
Ordered on 4/25/2020
never shipped my order
5/29/2020 2:30:47 PM

no explanation given after a month. did received refund.

  • No
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Anonymous
Ordered on 4/29/2020
Has not arrived
5/27/2020 9:21:07 PM

According to the tracking information, the item is still waiting for the carrier to pick it up. I ordered it nearly one month ago. I would like my money refunded if the seller is not going to send it to me.

  • No
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  • Didn't contact
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J P.
Ordered on 3/26/2020
Seems to be a scam to hold off until the refund time passes, seller will not respond, item never received
5/3/2020 4:40:04 AM

I sent them an email, about two weeks in, they said "be patient". I sent them another and no response. Now it's past the refund window and obviously they won't respond. I doubt the item was ever shipped (it was my accident for buying out of country anyways, but they assured me it would get to me in a timely fashion). Why does NewEgg not take this seller down? look at these other reviews

  • No
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Kenneth B.
Ordered on 12/19/2019
What the heck
1/19/2020 9:56:23 AM

I got neither of my items through the mail. When requested a refund, was told to contact third party who then couldn't help me. Have yet to receive refund or replacement.

  • No
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Gabriel R.
Ordered on 11/3/2019
Never got item
11/29/2019 10:39:47 AM

I have been waiting for my item since November 4th and still have not received it.

  • No
  • Yes
  • Didn't contact
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Alan W.
Ordered on 7/2/2019
Quality items exactly as advertised with great delivery times
7/31/2019 9:21:34 AM

I ordered 4 different items which all arrived in good condition and in less than a week, but I worry about your tracking system. 2 of the 4 items tracked delivery to the wrong places, Denver CO and Orlando FL, but were all delivered to me in CA. What gives? Will this tracking issue ever be fixed? Others have reported same issue! (would be a 5 instead of 4 if tracking worked better) I would still recommend Newegg, and I am now using my new USB hub and 2 USB splitter cables to connect my Logitech keyboard and mice to a laptop and a desktop PC simultaneously. I used 2 of the 6 the Xbox1 toggle switches and the T-Tool controller repair kit to fix my son's game controller. All the items I ordered work great and are as advertised.

  • Yes
  • Yes
  • Didn't contact
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Savannah K.
Ordered on 6/20/2019
I read other reviews and was like, "Oh no I'm not gonna get my package" but then I did quick
7/19/2019 4:44:18 AM

It took two weeks to get, which felt fast since it shipped from flippin China, and its the best price for one of these things. The product itself is great.

  • Yes
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  • Yes
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Anonymous
Ordered on 2/28/2019
Seems like a scam
3/26/2019 8:01:33 PM

I've yet to receive an item or a refund after a month's time when buying from them.

  • No
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Michael W.
Ordered on 1/3/2019
Takes a little time to arrive with standard shipping
1/30/2019 6:00:02 AM

The item did take a while (3 weeks in my case) to arrive from China, and there were no tracking updates which worried me while waiting for the item to arrive. There was a USPS tracking number generated when the item was ordered, however the post office did not update the tracking progress whatsoever. Not the sellers fault, even on the day the item arrived the USPS tracking website still showed the tracking status as "Lebel generated".

  • Yes
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  • Yes
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Moises R.
Ordered on 12/1/2018
Never got item
12/31/2018 8:18:41 AM

Never got item

  • No
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Christopher B.
Ordered on 10/14/2018
11/15/2018 4:10:29 PM

Never received item, and no tracking.

  • No
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  • Didn't contact
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