To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Founded in Los Angeles, tomtoc has been widely favored by users and a lot of authoritative and influential media all over the world. For example, our A13 & A42 Series were dubbed "A Great Laptop Bag" by Wirecutter. Our A05 Series were named "The Best Slim Case for Nintendo Switch Console" by Wirecutter in 2019 and won the iMore Choice Prize.
tomtoc is an innovative, tech-savvy, and fashionable design-driven brand dedicated to protecting your digital gear. We are committed to building products with the customer in mind, under the umbrella of high quality, functionality, protectiveness and custom made for the perfect fit.
We love what we do, and we are committed to establishing tomtoc to be the world-leading expert for the digital-gear-storage solution. You can protect the tech you rely on and enhance a happy digital life on the go with tomtoc.
All orders are eligible for return within 30 days of purchase, but please make sure the returned items are not used and the original packaging is intact with all original tags. If so, we will issue a full refund to the original form of payment very soon.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.