Our company produces the laptop's batteries and power supplies for many years ,All of our products have been tested before they are manufactured
And all of our products have CE certification
We have a warehouse in NY , Items are shipped directly from our US warehouse normally within 24 hours after payments are received. Orders placed on weekend will be shipped within 2 days
30-day money back guaranteed and no questions asked. If you are not happy with your purchase, simply send it back for a refund or replacement within 30days after you receive your order.
After 30 days, your purchase will be covered by one year manufacturer warranty, which includes repair or replacement.Merchandise can be replaced with new or re-manufactured one if it fails with proper usage and because of quality within three months from your purchase date. Otherwise, it can be repaired through manufacturer if under warranty.
We value our customers very much . Please give us the opportunity to help resolve your issues.In case you have concerns or problems with your order.
Please contact us before you leave negative feedback .We are promptly responsive to customer’s issues and try everything possible to make you 100% satisfied
1. 30-day money back guaranteed and no questions asked. If you are not happy with your purchase, simply send it back for a refund or replacement within 30days after you receive your order.
2. After 30 days, your purchase will be covered by one year manufacturer warranty, which includes repair or replacement.Merchandise can be replaced with new or re-manufactured one if it fails with proper usage and because of quality within three months from your purchase date. Otherwise, it can be repaired through manufacturer if under warranty.
3. Returns are processed automatically through our system, and please contact us first for a return authorization number or RMA#,in order to get your refunds or replacement timely.
4. We offer our customers best return experience and your satisfaction is guaranteed.
5. Our products are guaranteed 100% against defects. In case of being defective, merchandise can be returned at our cost with return shipping label provided,if returned within 30 days from your order-receiving day. So buy with confidence and safe minds.
6. Buyers are responsible for return shipping, and shipping & handling charges are generally not refundable,unless it is defective products or mistakes on the seller side.
7. Returns not caused by seller or product defection are subject to a 20% re-stocking fee, and we reserve the right not to accept returns over 30 days for objective reasons unrelated to seller.
8. For warranty coverage, buyers are responsible for shipping charges to and from seller or manufacturer.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.