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About us
vidaXL – Live it up for less!
vidaXL is an international online retailer. "We offer a surprisingly large range of products consisting of thousands of articles from categories like home, garden, garage, DIY and clothing." Moreover, in all countries in which we are active, we offer customer service in the native language.

Why are we here?
Consumers are increasingly price-conscious. vidaXL offers products for in and around the house at competitive prices, and want to make these products accessible to as many consumers as possible.

How do we achieve this?
We select products that are in high demand and acquire them at the source, on a large scale. We are able to influence the design and packaging of these products, which allows us to optimize them for the whole supply chain, and ultimately offer them to our customers for a very reasonable price.

For whom?
We offer these products to price-conscious consumers throughout Europe and Australia and the United States, through 31 webshops as well as a host of different platforms (like eBay and Amazon), and we are always hard at work to expand and reach even more customers.

Our story
We started with a small scale online shop, but as our company quickly grew we started manufacturing our own products under the vidaXL brand. The number of products produced exclusively for vidaXL took off exponentially, and we quickly expanded our market to several European countries. Our next step was to establish our very own vidaXL.com webshop to meet the demands of what was quickly becoming a success story. The company's success lies in sourcing and offering products at ever more competitive prices by constantly searching for cost reducing measures without compromising on quality. By always keeping ia clear and explicit focus on value for money, we laid the foundation for an efficient and successful organization.
What we promise our customers

As a customer of vidaXL you can hold us to the following promises:

Good price
There's nothing we hate more than overspending for products, and we believe we are not alone in this. By keeping complete control over all processes throughout the supply chain, we will always be able to offer our products at highly competitive prices.

Good service
We offer our customers good service. If you have any questions about a product, shipping or payment, our customer service agents are always on hand and ready to help, in your native language. Shipping and returns are always free in the vidaXL webshops. Should any issue arise with your order, we give you our word that it will be resolved to your satisfaction.

Good feeling
Shopping at vidaXL makes you feel good. You can buy vidaXL products through whichever platform you're the most comfortable with, and on top of that we promise that shopping at vidaXL will give you the rush of getting a ‘good deal’.

Feedback
Returns Policy
274 Ratings (63% Positive) 

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
89.78%
Product
Accuracy
72.63%
Customer Service
Satisfaction
60.99%
Mickey
Ordered on 4/1/2022
Great products of natural wood products
4/18/2022 9:58:47 AM

Easy to assemble, comfortable, very pleasing lounges. Recommend highly

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Anonymous
Ordered on 3/22/2022
excellent experience with VidaXL product on NEWEGG
4/11/2022 5:32:56 AM

Purchased a planter with trellis from VidaXL on NEWEGG and am very pleased with the product and the product delivery. The price was resonnable and the product was delivered ahead of time in prerfect condition.

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Anonymous
Ordered on 3/13/2022
Underwhelmed
4/6/2022 2:52:53 AM

Only order from this seller if you can wait for the item. Item was supposed to be shipped 4/16 and didnt ship until a week later. Contacted seller with no response. Newegg contacted seller also due to delayed response. While item arrived, legs were scratched, leather cover is very cheap feeling, base doesnt sit level. While it does look like the picture, I expected better quality for the price.

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Anonymous
Ordered on 3/20/2022
4/5/2022 3:32:37 AM

Received missing parts

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JS
Ordered on 1/15/2022
Very satisfied
2/4/2022 8:55:21 PM

I saw this artificial banana leaf tree elsewhere for a lot more money, I was worried uf it would look cheap but I am more than happy with it, it is very well made and it looks very realistic! It arrived quicker than expected too.

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  • Didn't contact
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Anonymous
Ordered on 1/11/2022
Parts dont fit
1/26/2022 8:22:57 PM

Everything was great except I cant even put the thing together! The part that is supposed to hold the whole thing together is too small.

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Anonymous
Ordered on 8/13/2021
8/30/2021 9:51:39 AM

I was so disappointed, the product was shipped without any protective packaging inside the cardboard box. Needless to say, it arrived damaged and I sent it back in the same damaged box and I never heard from VidaXL after numerous attempts and never heard back from Newegg regarding this matter. The automated customer service emails that come to me in the middle of the night are encrypted, I have responded and no one communicates with me. The customer service department must be offshore.

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Montanez O.
Ordered on 3/22/2021
4/7/2021 7:27:51 AM

Delivery was super fast and all the pieces were accounted for. The bench looks amazing.

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  • Didn't contact
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Karen K.
Ordered on 2/15/2021
very disappointed
3/23/2021 3:29:46 PM

When the desk arrived for my daughter it was very damaged in many places. We returned it and still have not received its replacement or even correspondence about despite several emails. Difficult to find a phone number and yet we still wait for the product with our money taken from the bank for it.

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Kimberly C.
Ordered on 2/21/2021
Saddle cabinet/locker
3/14/2021 12:22:28 PM

I really love this saddle cabinet! It's so cost-effective compared to all the other options out there. It's not perfect though. You won't be able to hang bridles on the inside of the door, they just won't fit with your saddle really. The saddle has to be kinda squeezed in, you have to be careful not to scratch your saddle going in and out. I put lots of command strip hooks on the outside to hold my bridle, breastplate, and girth, and more hooks on the other side to hang a horse boot organizer, that works out so good. Tall boots will fit in the inside under your saddle. My helmet fits in the inside shelf along with a bin for necessities. It came dented in some places, like other reviews said, so I expected that and didn't mind as long as I could still put it together despite the dents, and I could. The door handle has to be messed with to get it to completely shut to lock but it's not a big deal. For how cheap it is compared to other options, I really like it, it can be easily personalized to organize everything you need to store in it. I put a cute jumper monogram sticker on it and it looks pretty cute haha As for the seller, I didn't need to contact them for anything, but the item came fast.

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  • Didn't contact
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Mike V.
Ordered on 1/29/2021
Lowest Price
2/17/2021 5:08:39 AM

This was not electronics purchase of home decor, best price on internet for same item

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  • Didn't contact
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Christine E.
Ordered on 1/28/2021
I would definitely use Newegg again!
2/12/2021 7:44:10 AM

I would highly recommend Newegg for their fast shipping and quality products!

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Anonymous
Ordered on 12/17/2020
Horrible service & never sent refund - Will NEVER buy from company again
2/4/2021 9:07:27 AM

I had to dispute the charge with my credit card company since the seller didn't provide a refund as promised after I returned the defective item. STAY AWAY from this company!!

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1 out of 1 people found this review helpful. Did you? 
SHAUN C.
Ordered on 1/18/2021
Still Awaiting Replacement
2/2/2021 12:15:45 PM

Item arrived with Globe upside down (only installs one way, could not reverse it). Decals also coming off. Returned item as instructed but still waiting for replacement - it was received a week ago but I have not had any notice of the replacment being shipped.

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Evelina L.
Ordered on 1/16/2021
looks a lot better in the picture!
2/2/2021 7:59:02 AM

So the color is nice and bright, the frame looks pretty sturdy, However, the fabric, though it does look pretty strong, presents some frailing, the stitching could use some improvement, and the facial opening system is a disappointing joke! You would have to have a head as big as Frankenstein to be able to actually use it! The spongy foam blocks are cheap and useless because the velcro strips are too far from the opening. I'm a bit disappointed, but I will keep it just because of the deal I got with a promotional coupon and the fact that I don't want to spend money to send it back.

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Mike V.
Ordered on 1/2/2021
value for thee money
1/20/2021 5:45:31 AM

Had some pot damage from shipping as expected, beautiful good looking trunk you will have to work at separating the leaves. Overall a good purchase.

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Anonymous
Ordered on 12/29/2020
1/16/2021 10:56:27 AM

TRIED TO CANCEL ORDER SAME DAY AS PLACED BUT WAS TOLD IT COULD NOT BE DONE. NEEDED TO REFUSE DELIVERY INSTEAD. NOT CONVENIENT......

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Masood G.
Ordered on 12/11/2020
Horrible customer service (still going)
12/31/2020 8:15:21 AM

Cannot get them to cooperate about this return. We tried to cancel within hours and told 3 days later that it was shipping and nothing they could do. Every time it’s a different person responding and some of the workers have no idea what’s going on. Now I’m trying to set up the return and they can’t even do that. Again a new person each email and some of the reps entire email will be “refer to last email” clueless and horrible service. Hopefullly I can up this to 2/5 star if they actually get their act together to setup the return. Don’t deal with them unless you 100% know there is no chance you need to contact their service cause it’s bad.

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Lynne F.
Ordered on 12/11/2020
Excellent timely order processing and delivery
12/30/2020 6:38:05 PM

Best price on item across the Internet sellers. Item was well packaged and all pieces needed for assembly were included. Item is beautiful and exactly as described. No negative surprises. Positive surprise was how quickly it was delivered. Would definitely recommend this seller.

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Anonymous
Ordered on 12/9/2020
Sketchy
12/30/2020 2:28:45 AM

no directions combined 3 orders in pieces return is taking weeks

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1 out of 1 people found this review helpful. Did you?