webtron-x is a worldwide distributor of consumer electronics and accessories since January of 2002. We are USA owned and operated. We have served over one million individuals and businesses, all serviced from locations in the USA.

Our goal is to provide high quality, low cost distribution service to consumer electronics users and businesses worldwide.

Our mission is to provide the highest level of service, integrity and product value to ensure customer satisfaction. In order to do so, webtron-x continually strives to ascertain customers' accessory needs through a number of different approaches, including feedback submitted from website/social media traffic, attendance at industry conventions and shows, as well as customer requests for items not currently in the product line. webtron-x is a "customer-driven" company, which allows for continuous growth of their business as well as their customers' businesses.

At webtron-x, the combination of friendly, high-quality service, low cost distribution strategy and manufacturer's brand awareness continually increases business and adds value to vendors and customers alike.
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Return Policy
About Us

RETURN POLICY

webtron-x will issue a refund for items purchased from the site within 30 days from the date the shipping company shows your package was received. In order to receive a refund the item must be in the same condition that it was when the company shipped it with original manufacturer packaging and all accessories. 15% restocking fee and deduction of shipping fees may apply.

10 meter radios are only allowed to be returned/exchanged through the manufacturer per FCC law.

Return Instruction

1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Standard Return Policy
Refund
Within
30Days
Replacement
Within
30Days
Restocking
Fee
15.00%
Used Item Return Policy
Refund
Within
30Days
Restocking
Fee
15.00%