Global seller enrolled in Newegg Return Service. Newegg will be responsible for processing RMA and general customer service.

Xuanlan is here to offer great service and prices for our battery and adapter products for all kinds of mobile devices like laptops, digital cameras, PDAs, camcorders. You can be sure that while we are out to offer a competitive price, we do not sacrifice our quality as we have in-house testing machines and we have very strict requirements for the components used in our products. We offer ONE year warranty on replacement battery, but Original battery we only offer 3 months warranty, but other products not battery, we offer one year warranty.

Return policy
Xuanlan reserves the right to charge a restocking fee for all returned items, and Shipping costs are not refundable. All returns must be approved by Xuanlan and accompanied by a Return Materials Authorization (RMA) number provided by us. The customer is responsible for shipping costs and any other costs involved with returning the product(s) back to xuanlan in a protected packing.

Feedback
Returns Policy
265 Ratings (57% Positive) 

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
60.75%
Product
Accuracy
68.68%
Customer Service
Satisfaction
60.49%
Aaron K.
Ordered on 6/17/2021
Trash company doesn't know how to read
9/19/2021 3:11:09 PM

They sent me the wrong replacement screen 3 times in a row and took 3 months to do it. If I could give zero star rating I would.

  • No
  • No
  • No
Did you find this review helpful? 
Anonymous
Ordered on 5/5/2021
SLOW, SLOW, SLOW!!!!
6/24/2021 7:19:56 AM

How can it take almost 3 weeks to even get the battery to the shipper. New Egg should not use this company!!! EVER!

  • No
  • Yes
  • No
Did you find this review helpful? 
Anonymous
Ordered on 6/3/2021
6/15/2021 8:56:32 AM

They could not supply me with what they listed. Then took 12 days to inform me of such. I wouldn't trust that they have what they list on this site.

xuanlan Response:
Hi, Thanks for contacting us and sorry for keeping you waiting. Before sending out the item, the warehouse found that it was the last one in stock and checked a small problem on it. That's why we decide not to send it to you.The stock is hard to restore in a short time as well. So your order has been cancelled and refunded. Sincerely apologise. Please forgive us on this issue. Kind Regards
  • No
  • No
  • No
Did you find this review helpful? 
Anonymous
Ordered on 4/21/2021
6/9/2021 4:52:51 AM

Can not answer if the item is as described or the customer service is satisfactory as it has not arrived. Taking way too long to deliver when initially i was told 2 weeks its has been since 4/22. I would like to cancel but did not want an account. Replaced the computer in 3 days still waiting for the parts that I no longer need.

xuanlan Response:
Dear buyer, Very sorry for that happened, we have checked it for you. The package maybe lost in transit, do you need a full refund? Thanks for your understanding
  • No
  • No
  • No
Did you find this review helpful? 
Anonymous
Ordered on 4/18/2021
Not very good
6/4/2021 7:59:05 PM

One little computer adaptor took over a month to arrive. Tracking was horrible. Shipment sat in the same location for weeks with no updates. Had to call and complain so I think they sent me out another one.

xuanlan Response:
Shipping Method: International Economy Shipping (8-30 business days) Tracking:9374869903506655083154 2021-05-18 15:23 SYKESVILLE, MD 21784, Delivered, In/At Mailbox -> Your item was delivered in or at the mailbox at 3:23 pm on May 18, 2021 in SYKESVILLE, MD 21784. 2021-05-18 09:01 SYKESVILLE, MD 21784, Out for Delivery 2021-05-18 08:50 SYKESVILLE, MD 21784, Arrived at Post Office 2021-05-18 07:35 SYKESVILLE, MD 21784, Accepted at USPS Destination Facility 2021-05-17 02:45 ELKRIDGE, MD 21075, Arrived Shipping Partner Facility, USPS Awaiting Item 2021-05-12 23:40 COMPTON, CA 90220, Departed Shipping Partner Facility, USPS Awaiting Item 2021-04-18 20:50 COMPTON, CA 90220, Shipping Label Created, USPS Awaiting Item Sorry for that, but it was delivered on time, The long distance shipping need more days. Sorry again for the inconvenience.
  • No
  • Yes
  • No
Did you find this review helpful? 
Ross G.
Ordered on 3/29/2021
No communications.
5/3/2021 11:06:33 AM

On a long delivery the seller should keep the buyer aware of where in the process the package is. LIke "will be loaded on a slow boat next month"

xuanlan Response:
Hi, Thanks for contacting us. We will take for your suggestion. Sincerely apologize. Please forgive us on this issue. Kind Regards
  • Yes
  • Yes
  • No
Did you find this review helpful? 
Yevgeniy C.
Ordered on 3/9/2021
Assumption that it is not the original
4/3/2021 9:06:42 PM

The product description says that it will be the original Sony battery. But comparing this to my old battery, which was with a new computer, I can assume that it is not. For some reason, the serial number was missing and the name of the Sony brand was sealed with black tape. A different capacity is also indicated than in the description. It should be 3500 mAh, and on the battery 5200 mAh. The plastic of the case is different in color from the original.

xuanlan Response:
Hi Thanks for your email and sorry for the late reply. we need some additional information for this case, which is key to the result. Could you please send pictures of the item you mentioned? So we can process a replacement request as soon as possible. Hope you can understand and look forward to your prompt reply. Kind Regards
  • No
  • No
  • Didn't contact
Did you find this review helpful? 
Taran W.
Ordered on 3/1/2021
Wrong Item Received
3/22/2021 5:31:57 PM

Ordered screen and picture on webpage was exactly correct. Took over a month to receive completely wrong screen. Only plus I can give is that it was packaged well.

  • Yes
  • No
  • Didn't contact
Did you find this review helpful? 
James P.
Ordered on 2/27/2021
Correct Part and works as stated
3/14/2021 3:04:43 PM

This fan was a direct replacement for my B590 Lenovo laptop. Works great and saved me from having to go through a migration to a new laptop. Great speed (less than 10 days) considering it was sent from China.

  • Yes
  • Yes
  • Didn't contact
Did you find this review helpful? 
Christine T.
Ordered on 1/19/2021
3/9/2021 5:35:22 AM

Laptop keyboard took over three weeks to arrive. If this is normal then I apologize but I feel this was way too long.

  • No
  • Yes
  • Didn't contact
Did you find this review helpful? 
Anonymous
Ordered on 1/26/2021
Slow delivery
3/4/2021 10:35:07 AM

I paid for expedited shipping and the item took a month to arrive.

  • No
  • Yes
  • Yes
Did you find this review helpful? 
Anonymous
Ordered on 1/25/2021
Never Received
2/14/2021 11:55:30 AM

One month and product never received.

  • No
  • No
  • No
Did you find this review helpful? 
gregory m.
Ordered on 1/23/2021
Ordered back on 1-19-2021and label was created for 3 weeks and the pickup was done 3 weeks later. Just now shipped.
2/14/2021 4:41:25 AM

No stay clear of this seller as they sit on your product ordered 3 weeks then create a label but never shipped it until last minute when I input a claim on the item. Contacted newegg and they said they would refund the item but didn't and allowed this seller to ship it anyways after I had to go elsewhere to buy our client another screen. Shipped this screen on 2-13-2021 a month after the timeframe wow.

  • No
  • No
  • No
Did you find this review helpful? 
Robert H.
Ordered on 1/17/2021
Battery received was not same model as ordered and does not charge in my laptop
2/2/2021 3:44:39 PM

Battery received was not same model as ordered and does not charge in my laptop

  • Yes
  • No
  • No
1 out of 1 people found this review helpful. Did you? 
Deborah L.
Ordered on 12/2/2020
1/25/2021 4:08:22 PM

The seller sent the wrong item and was a little slow in responding at times, but I did end up getting what I ordered and the item is working perfectly!

  • Yes
  • Yes
  • Yes
Did you find this review helpful? 
Anonymous
Ordered on 12/31/2020
Email this seller with any issues
1/22/2021 10:31:01 AM

8 ordered this on dec. 31st. On about the 13th, I contacted newegg because the tracking I found hadn't updated. They emailed the seller, and it took them a day, but they messaged me. Turns out they used dhl instead of usps, so the tracking number was wrong. They kept me updated nearly daily with tracking info, even tho I had been rather rude to them quite a few times. They didn't seem to understand that the usps and dhl are separate entities. Aside from that issue, everything else was perfect. The screen is great, it was HEAVILY bubble wrapped, and the tracking info they supplied each day was accurate being it showed up on the day they said it would.

  • No
  • Yes
  • Yes
Did you find this review helpful? 
Anonymous
Ordered on 11/15/2020
Very Good!
1/7/2021 2:13:29 AM

Product was as stated.

  • Yes
  • Yes
  • Didn't contact
Did you find this review helpful? 
CALVIN A.
Ordered on 10/26/2020
12/16/2020 4:08:29 PM

no

  • No
  • Yes
  • No
1 out of 1 people found this review helpful. Did you? 
MARK S.
Ordered on 9/30/2020
listing wrong.
11/17/2020 12:43:06 PM

The battery did not fit nor did it have the correct connections. Wast of time and money after shipping cost and restocking fee were applied to sale. Their mistake cost me money and no battery for computer.

  • Yes
  • No
  • Yes
1 out of 1 people found this review helpful. Did you? 
Ralph K.
Ordered on 9/12/2020
10/29/2020 5:38:21 AM

Product was received in excellent condition. It was obvious that care was taken in shipment preparation. I thank the person responsible. Job well done!

  • Yes
  • Yes
  • Yes
Did you find this review helpful? 
 
TOP