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  • Feedback
  • Returns Policy
On-Time
Delivery
98.61%
Product
Accuracy
97.22%
Customer Service
Satisfaction
97.06%
72 Ratings (97% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-20 of 27
Jeffrey S.
Ordered on 4/21/2019
exp.it 5/11/2019 10:14:38 AM
yes I would recommended, One complaint is it use a lot of battery power on my phone. 20%
  • Yes
  • Yes
  • Didn't contact
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William S.
Ordered on 11/25/2018
W iFi garage door opener 12/10/2018 3:23:04 AM
Works well
  • Yes
  • Yes
  • Yes
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Christine L.
Ordered on 11/23/2018
Garaget 12/8/2018 10:43:03 AM
Received item very quickly and it was much smaller than I expected...I am not sure what I was expecting lol
I haven’t hooked it up yet but intend to soon..I hope.
  • Yes
  • Yes
  • Yes
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john k.
Ordered on 8/13/2018
Very helpful 9/4/2018 3:30:24 PM
I would recommend
  • Yes
  • Yes
  • Yes
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Gerardo J.
Ordered on 8/14/2018
Garadget review 8/28/2018 4:19:03 PM
This is my second garadget that i installed for my second garage door. Very easy to install and works as advertise. The first one i bought is still working flawlessly so when i saw it on sale i bought a second one. Wish the apps can be improved further when 2 garage doors are installed. Basically in the apps one garage door is sitting in the background while other one is on the foreground. You can not open the garage door in the background until you put it on the foreground. No big deal as it takes 2 clicks or touches to open the one that is in backgound, that is the first touch to put it in the foreground and then the second touch to actually open it. i should be able to open one or both with one touch.
  • Yes
  • Yes
  • Yes
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Anonymous
Ordered on 8/13/2018
Awsome 8/28/2018 3:48:58 PM
Item works just as described I would recommend
  • Yes
  • Yes
  • Didn't contact
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Paul B.
Ordered on 1/21/2018
USPS Blew It! 2/5/2018 8:12:02 AM
The item was shipped promptly, delivered by DHL to USPS on time, but USPS lost it. They found it after I filed a claim. It arrived about 2 weeks late.
  • No
  • Yes
  • Yes
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William P.
Ordered on 11/22/2017
warranty return 12/11/2017 5:38:05 PM
Newegg sent one return that was already returned both did not work.
Softcomplex sent one partial package unit head that did work setting up As Ios on iPhone then android recognized it upon completing iPhone setup.
  • Yes
  • Yes
  • Yes
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Ronald V.
Ordered on 9/14/2017
Garadget 10/3/2017 8:02:25 AM
I bought 4 of these, one for me and 3 as gifts.
Installing the unit with app on IPhone was easier than Android. The video for installation on phone was only for IPhone, Android is a little different. Had to have help from IT expert to get it running. But once installed, units work well.
On my Craftsman smart garage door opener, I had to wire to a wireless opener remote to operate correctly using the Garadget.
Overall, pleased with the units.
  • Yes
  • Yes
  • Didn't contact
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Rong Q.
Ordered on 9/17/2017
Good garage automation kit with Alexa support 10/2/2017 6:16:33 AM
The device is easy to install. Works well with the app and Alexa. The price is reasonable. It works reliably most of the time. But I have an issue with the garage door open/close alert. There are certain period times of a day, it sends out false alerts almost every 2 - 3 seconds. I have to turn off the alerting. I suspect it could be the sun relection from my car's back break light confuses the open/close action detection. But can't find a workaround. Other than that, it works very well as specified.
Softcomplex Response:
Rong,
Thank you for your feedback. From what've you described it sounds like you are correct: the false notifications are likely caused by the interference with the ambient light.
The simplest solution is to adjust the threshold setting down. Please try 5 or 10. If that doesn't help, please check out the discussion about improving the sensor’s reliability in the community board.
  • Yes
  • Yes
  • Didn't contact
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VASIM S.
Ordered on 8/22/2017
9/7/2017 5:25:28 AM
Product was made of very cheap material broke on day one of installation. Planning to return
Softcomplex Response:
We're sorry about your broken Garadget.
Things happen, luckily your Garadget comes with unconditional 30 days satisfaction guarantee and full one year warranty.
Please don't hesitate to contact us and we'll be happy to promptly replace your unit.
  • Yes
  • No
  • No
0 out of 1 people found this review helpful. Did you?
Gerardo J.
Ordered on 8/20/2017
9/5/2017 7:49:45 PM
Easy to install using a stanley garage door opener and so far everything seems to be working except I have to move the reflector twice to get the laser pointed to the middle. Also it would have been better if it was design using a wing nut for easier tightening and this is probably the reason why I have to move the reflector twice.
  • Yes
  • Yes
  • Didn't contact
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Gilmer T.
Ordered on 7/26/2017
Excellent product and reliable 8/9/2017 10:43:42 AM
This product works perfectly as expected with app and Alexa to close / open and notify if door is open or closed.
You have to get used to asking "Alexa, ask Garadget"....
The only issue is it does not work with BRITISH ENGLISH for Alexa.
  • Yes
  • Yes
  • Didn't contact
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Gary B.
Ordered on 7/23/2017
Product Wasn't Installable, But Service Was Excellent 8/9/2017 8:21:38 AM
Ordered the Garadget from Softcomplex, but unfortunately the device's leads would not fit into the designated wiring ports on my garage door opener. Softcomplex was very quick in responding to my request to return the Garadget, and offered a possible work-around that also could not be executed. RMA was issued, item returned, and purchase price (less return shipping) refunded. While we are disappointed we are unable to use the Garadget to remotely monitor and control our garage door opener, the performance by Softcomplex (and Newegg.com) was exceptional and very responsive.
  • Yes
  • Yes
  • Yes
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Frank K.
Ordered on 7/23/2017
Garage remot control 8/7/2017 2:58:56 PM
Works as described, setup was no problem.
Low cost solution.
  • Yes
  • Yes
  • Didn't contact
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Keith S.
Ordered on 7/23/2017
8/7/2017 2:24:13 AM
Service was exceptional it was too bad the item was incompatible with my garage door opener.
I had to return item which was a non painful experience.
No problems there in returning the items.
  • Yes
  • Yes
  • Yes
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Steven W.
Ordered on 7/15/2017
Great price on refurb item that arrived in perfect condition. 7/31/2017 1:06:03 PM
Totally happy with the process of this purchase and the product itself. Easy to install and functions as advertised.
  • Yes
  • Yes
  • Didn't contact
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Gerald P.
Ordered on 5/23/2017
Comforting to always know the status of the garage door. 6/8/2017 7:49:45 AM
Simple to install, simple to operate. This was a refurb so when I went to set it up I had to reprogram it as mine. That was simple, but I did have to fuss with it for a little bit to get everything set up. Actually I just checked its status while writing this :-)
  • Yes
  • Yes
  • Didn't contact
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Michael F.
Ordered on 5/15/2017
Garadget 5/30/2017 3:39:51 PM
It is where I like to shop.
  • Yes
  • Yes
  • Yes
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Randall U.
Ordered on 5/14/2017
I love this thing!!!! 5/30/2017 10:20:33 AM
Easy to connect to an old school genie opener. I have 2 and they work really well. Since my wifi is away from the garage a bit, I was worried they wouldn't pick up. but they do and the app on the iphone shows the details of the connection along with some other great information. I was always worried about knowing if the doors are left open at night while in the house, not anymore, I just check the app before going to bed!! if this is an issue for you... buy it... well worth the money.
  • Yes
  • Yes
  • Yes
1 out of 1 people found this review helpful. Did you?
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