Global seller enrolled in Newegg Return Service. Newegg will be responsible for processing RMA and general customer service.

TROPRO-US is committed to providing each customer with the best possible customer service.

Who are we?
We are a couple of friends with a shared passion for performance. We're in love with technology, jokers, cat owners, and most of all obsessed with a mission. We start small, but we want to go high. H. we want everyone to have a comfortable digital life, with no boundaries between the goals you pursue and the tools you use.

Warranty conditions
30 day money back guarantee no matter what the reason
If you return your undamaged product within 30 days of the date of purchase, no matter why, you will receive a full refund.
Conditional lifetime guarantee for quality related problems.
We believe in the quality of our products, but we value the experience that our customers have.
If one of the products you have purchased from us does not work as promised, please send us an email directly via [ ng2020@oneplusthreetech.com ]. We take care of all quality-related questions with a REPLACEMENT OR FULL REFUND.

Free customer support
If you are not sure how to use your product correctly? Contact our friendly customer service team for good support.

Warranty exclusions and restrictions
Although we value customer satisfaction, the following cases are not covered by our warranty:
1. Products purchased from unauthorized resellers
2. Purchases without a valid proof of purchase
3. Defects or damage caused by improper use, abuse, excessive heat, liquids or other external influences
4. Lost or stolen products
5. Products that have been refunded

Feedback
Returns Policy
111 Ratings (86% Positive)

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
83.78%
Product
Accuracy
90.99%
Customer Service
Satisfaction
88.71%
Jose M.
Ordered on 10/9/2020
Great Camera and Price
10/23/2020 11:37:58 AM

Highly recommend this. For the price you can't beat anything else.

  • Yes
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  • Didn't contact
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Anonymous
Ordered on 10/9/2020
Another Lost Item
10/23/2020 11:18:29 AM

Tracked to USPS 2 hours from my house. Then sent 2 states away. Still out there somewhere in limbo. UPS must stop partnering with USPS.

  • No
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  • Didn't contact
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Anonymous
Ordered on 10/5/2020
10/21/2020 8:14:23 PM

I have NOT received the merchandise that I ordered and paid for. According to tracking information, the item is sitting in Carrolton, TX. I contacted customer service and told the lady that I want my money back. I have not gotten any money back. This has been that absolute worst experience I have ever had when dealing with Newegg. And it has me thinking that I might not be doing business with Newegg any longer.

  • No
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Javan P.
Ordered on 10/14/2020
They got it to me.
10/21/2020 4:04:52 PM

I would recommend them.

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  • Didn't contact
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Matthew P.
Ordered on 10/5/2020
good cam
10/20/2020 11:28:43 AM

i like it

  • Yes
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Lisa C.
Ordered on 9/26/2020
Great gaming mouse!
10/19/2020 9:37:06 PM

I have been using this about a week and it is actually being used for my job. I use it about 8 hours a day and love it. It has buttons to set the colors or to turn the light on and off. It is USB plug and play with a nice size cord. And has a decoder chip to achieve smooth movement. I love that it is big and your hand is very comfortable using it. Great mouse at a great price

  • Yes
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Leah R.
Ordered on 10/4/2020
10/19/2020 8:59:24 AM

Great store, great experience!

  • Yes
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Peter W.
Ordered on 10/1/2020
Arrived on time and worked as expected.
10/17/2020 11:26:39 AM

The package arrived on time and the camera worked as expected. A good deal.

  • Yes
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Allan S.
Ordered on 9/18/2020
Deserves 4.5 Eggs - Pandemic delayed delivery
10/16/2020 3:51:09 PM

Deserves 4.5 Eggs. They were slow to ship - I blame most of that on the WORLDWIDE pandemic & probably high demand for the item. All arrived safe & sound & the camera works great. The mic is sub-par. Communication from reseller was FAST, excellent & very polite. I would DEF buy from them again... I just wish we didn't have a pandemic.

  • No
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Siu J.
Ordered on 9/22/2020
Great communication seller. Quick response.
10/15/2020 6:49:24 PM

Questions to seller were answer very quickly. Great price for very decent product. Delivery system update delay was explained very well by seller. I will definitely shop again with this seller.

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Anonymous
Ordered on 8/25/2020
Good seller
10/15/2020 12:08:24 PM

The products that I purchased have worked well, and the shipping has been speedy enough considering the times we are living in.

  • Yes
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  • Didn't contact
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Barek H.
Ordered on 9/23/2020
Easy to work with
10/15/2020 11:17:41 AM

TROPRO was easy to work with. They packaged everything very well and it was a quick delivery.

  • Yes
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Jamie L.
Ordered on 9/19/2020
Great experience
10/15/2020 7:49:22 AM

Wonderful product that arrived early and in perfect condition. Thanks!

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Orian M.
Ordered on 9/21/2020
Horrible shipping time
10/14/2020 6:48:57 PM

Waited weeks before I contacted seller about status on my shipment. It showed being shipped but no tracking number was given until I reached out over 2 weeks later. Listing stated item usually processes within 24 to 48 hours. I was going to get a refund but it showed shipped with no tracking number. I definitely won't be going this route again.

  • No
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  • Didn't contact
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John L.
Ordered on 9/24/2020
This is a really good Webcam!!
10/14/2020 10:52:41 AM

My previous webcam was not that good as it came with my computer, an HP lap top. So it was a real joy to find this reasonably priced one having a quality picture and video, with good sound and vibrant colors! I'm loving it. It's sure to last the life of my computer and beyond! All of a sudden I'm interested in learning how to produce videos!

  • Yes
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Anonymous
Ordered on 9/19/2020
Correct product, on time
10/12/2020 3:11:32 PM

...but the product failed to self-install on Windows 7, despite promises on the sales page that it would.

  • Yes
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  • Didn't contact
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Anonymous
Ordered on 9/27/2020
10/12/2020 11:31:39 AM

Still have not received item

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  • Didn't contact
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Gregory ..
Ordered on 9/27/2020
Great Service :)
10/12/2020 9:56:26 AM

Exactly what I wanted at a great price...

  • Yes
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  • Didn't contact
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Cristian D.
Ordered on 9/27/2020
Great and appealing look
10/12/2020 2:51:19 AM

They are really nice designed, I like the rubber edges and corners that will absorb any vibration against the case, the controller has it own rgb light too, great price for the buck, didn't like the fact every fan has 2 cables with 4 pins each cable but i understand that's the way the controller send the signal to the rgb lights, overall satisfied with my purchase and great look my case has now

  • Yes
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  • Didn't contact
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Rob n.
Ordered on 9/19/2020
Average
10/8/2020 11:30:11 AM

Order was placed on a Wednesday night. Shipping tag was printed 1 AM Thursday and tracking number was included (USPS). Seems like it was never picked up as tracking site never changed. 6 days later I messaged tropro in CA wondering if the camera had been shipped. They advised it had been but still no update on tracking site. Messaged tropro several more days later and was advised it should arrive in the next day or two. Finally arrived several days later. USPS apparently very slow and tropro not very helpful in getting shipping status.

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