We pride ourselves on being an industry leader in factory direct sales. We search worldwide to bring our customers the best combination of price, quality and service available - which translates into extreme value.
We work with manufacturers and distributors to locate clearance items and launch new products to the market and find the best deals available.
We back our sales with a committed support team that is always ready to serve your needs and assist in ensuring our customers find exactly what they are looking for.
We provide a wide range of items for customers including electronics, tools, home automation items, sporting goods, toys and more. Please have a look through our store to see what great deals we can offer you.
Thanks, and welcome to the TheFactoryDepot, - Simply Your Best Source.
The Factory Depot Team
- Returns Policy
TheFactoryDepot Returns & Refunds
Everything you buy from TheFactoryDepot is backed by a 30 day Guarantee against defects by the manufacturer's warranty. There maybe 15% restocking fee for returning non-defective item for refund.
Returning a DEFECTIVE ITEM, Unless otherwise specified, we gladly accept DEFECTIVE EXCHANGES OR REFUND on products within 30 days of original order date. Provided you have contacted the product manufacturer and been issued a defective confirmation code. All returns must be in the original packaging. Damaged items must be in the original box, with original shipping label. No returns will be accepted if the original packaging is not available.
Kingston ValueRAM - DOA/EXCHANGE IS DONE DIRECTLY THROUGH KINGSTON TECHNICAL SUPPORT : 800-435-0640 FREE #3. NO RETURN FOR REFUND IS ALLOWED.
Software And Consumables: SOFTWARE AND CONSUMABLES (OEM TONER CARTRIDGES,OEM INK CARTRIDGES AND DIGITAL MEDIA) ARE NOT RETURNABLE. We will accept returns on Compatible Ink and Toner.
Email for a Return Authorization Number: firstname.lastname@example.org Returns will not be accepted at our warehouse without a valid Return Authorization (RMA) number. RMA numbers will expire after 14 days. Customer is responsible for return shipping expenses. International customers may not refuse shipments.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.