Global seller enrolled in Newegg Return Service. Newegg will be responsible for processing RMA and general customer service.

【About UGAR®】

1. Vision
U-GAR offers you nothing but the best auditory experience.

2. Mission Statement
UGAR, the energetic and powerful team, provides the best auditory products with premium value to our online customers including consumers and business partners. To sustainable our business growth, we believe in trust which are from our customer, from the online community and to our dedicated employees. With our customer-oriented mindset, our professional team is dedicated to continuously improve every units we produced in order to meet the ever-changing market.

3. Brand Story
UGAR stands for "Your Goods Are Ready". Utilize the power of internet, we can now deliver our premium products directly to every customers in the world. By this online business model, we can provide you the cross countries resources to fulfil your cross country needs. UGAR , your world-class Distributor of Auditory Product in e-Commerce.

4. We are very focus and professional so we only sell car audio related products and serve your needs inside your car.

【 Customer Service】

You can shop with confidence because we are dedicated to qualified products and 100% satisfied customer service.
If you need help, please send a message before leave any feedback. Your question will be answered in very short time.
(Note: We suggest you contact us through Newegg message or feel free to send us email to below account. Then we will contact you back ASAP)

UGAR Email:
cs@ugarhk.com

【About Feedback】
We're glad to tell you that we always leave positive feedback after receipt of payment, and appreciate your positive feedback with 5 eggs on all of the detailed seller ratings.
If any questions in your order, please don't hesitate to contact us to serve you and earn your 100% satisfaction before leaving us neutral /negative feedback.

Feedback
Returns Policy
17 Ratings (82% Positive)

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

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On-Time
Delivery
88.24%
Product
Accuracy
82.35%
Customer Service
Satisfaction
87.50%
Tyrone P.
Ordered on 4/11/2018
TERRIBLE HIGHWAY ROBBERY. A SCAM.
5/20/2018 6:56:50 PM

I would never recommend newegg. I paid$139 and never recieved my radio. Horrible horrible horrible.

Ugar Shop Response:
We are sorry about your case that the parcel has been stolen as our Fedex tracking record has shown it is delivered. And thanks for your support in reporting this to the police for our insurance claim. The only thing that has delayed the refund process is the police document being attached by you to Newegg is not visible to us and has been removed by Newegg system. We just got it today from Newegg. You can track our communication record and understand why we keep asking you for the document. We will definitely refund to you. And hope you won't be upset due to the misunderstanding.
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Anonymous
Ordered on 3/22/2018
Great deal!
4/18/2018 3:03:49 AM

This headunit is nice! Comes with all the bells and whistles of a more expensive unit..without the price. Very well packaged. I highly recommend it.

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Anonymous
Ordered on 3/21/2018
Great value
3/23/2018 7:20:09 AM

Most double DIN units cost 2-3x as much as this one, and they don't even have all the features that come with this unit. Instructions are great and clear, and install was easy.

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Anonymous
Ordered on 1/8/2018
1/16/2018 7:35:02 PM

fast delivery

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travis f.
Ordered on 11/20/2017
25 days
12/19/2017 9:17:38 PM

So it took a month to get. I get the entire dash apart and go to plug in the unit and realize that it clip to connect wire to the unit is none existent or had been broken off before I received it. Since I was already balls deep into the project at hand I had to literally glue the harness to the unit. Let's just say I was not FN happy but I wasn't about to go without a stereo any longer so I did what I had to do. Last thing I'll ever buy off Newegg. Oh and don't even get me started on the package tracker system that they got. What a joke. It plays music though. Thanks for the junk!

Ugar Shop Response:
Sorry to upset you with this unit. Actually you can contact us for any damage wire which may lead by transportation issue and we can offer you a replacement. Yes, last time, we realized there was a prolonged delivery issue before Christmas, the tracking was failed and we are deeply sorry about that. In order to improve our customer experience, we now have stock in US and you can get the product in 3 to 5 days.
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Michael H.
Ordered on 10/22/2017
Fantastic communication
11/17/2017 2:50:29 AM

Great seller and quick response from the seller. This product is awesome for the price. It worked exactly What it said would work. Was able to install my Google map And TomTom - and they both work flawlessly. With the built-in WiFi, I was able to stream videos on AMZN Prime Videos(not YouTube - Black screen). The sound quality - I was able to stream music from my iPhone via Bluetooth - it sounded great on my Infinity Speakers. I have to say, this unit have it all - better than my Alpine which I currently have on my Honda Accord and it only plays music. This unit is missing is the phone number memory.

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Alec S.
Ordered on 10/16/2017
good service
10/30/2017 10:21:42 PM

It is an impressive android system with a lot of very cool functions. Especially the after sale service is very nice and provide strong support to me. Thanks!

Ugar Shop Response:
Thanks for your comments and should you have further query regarding the product, please feel free to contact us. Thanks.
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CHEUNG M.
Ordered on 10/5/2017
10/10/2017 3:32:07 AM

Pros: - Very fast delivery - Great access to Android apps for the price - Full Touch Screen and highly responsive and runs smoothly. The touch screen is better than expected. Apps run beautifully and video content from an external source plays back with rich colors. - The unit comes with pre-outs for amplified speakers, an auxiliary input, a navigation antenna, a wiring harness, 2 additional video outputs, WiFi antenna, Bluetooth, AM/FM radio, 2 USB adaptor etc. Having all of these capabilities says a lot about their dedication to feature rich head units. -The wiring harness was well described in the Quick Installation Guide and I had zero issues making connections to my vehicles manufacturer harness. -The WiFi antenna seems to have a great range and seamless functionality. I turn on the mobile hotspot on my phone and I now have a WiFi vehicle. -Bluetooth works amazing. It uploaded my phone book and also has buttons on the bottom that are for Bluetooth music as well as other normal Bluetooth functions while in the app. Calls are crystal clear. I've asked each person who I've called and they all said I sound normal, as if I was on my phone. -The AM/FM radio is also richly packed. You can take your finger and run the dial in either direction, making finding stations an easy task. There are also many presets for all your favorites. - Customer Service was excellent response time although they are in HK Cons: -Radio will start playing while unit is loading up, which is great, except for the fact that you can't mute it for some time -Some of my WiFi connections will not automatically connect at first. I can go into settings and connect but this is something that should be automatic Other Thoughts: Its a beautiful 7' system with a lot of very cool features. The YouTube channel has the step-by-step video on setting up the appropriate settings. That’s so easy to master the unit.

Ugar Shop Response:
Thanks for the 5 eggs and detail review. Should you have further query regarding the product, please feel free to contact us. Thanks.
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Anonymous
Ordered on 9/1/2017
Questionable program Newegg inherited
9/29/2017 5:58:38 AM

This was the second time I ran in to this situation from the same marketplace. First one was from Annke security system and now UGAR. I’m done. Was not aware I had to video record when I received the box all the way to where I ship it off.

Ugar Shop Response:
We are sorry that you are not satisfied with our product. Your comment is definitely good for us to improve. In response to your comments, we have done the followings. 1. Digital Instruction - We have put the digital instruction on our website for customers' easy access. 2. Mounts Installation - We have filmed and put a video on youtube to educate how to appropriately installed the mounts. 3. Mounts Parts - We only offer the mounts as what we've described in the overview, so additional mountings can be purchased separately in our shop. 4. Electric Issues - We have tested it internally and couldn't simulate this issue and we suspected it may be caused by the electric current. 5. Massive Glare - We will take this into account for our product improvement in the future and put that into our price & value matrix. Thanks for your comments and it can make us stronger and to become a more reliable seller.
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