We started out as a manufacturer of remote-controlled aircraft for model-making enthusiasts. Coming from this background, we recognize that safety is the cornerstone of the usability and capability of our products. This belief extends to the empowerment of the people who keep us safe every day. From Fire and Rescue to the Coast Guard and Law Enforcement, we believe a view from above will help first responders overcome obstacles and make us safer. Our humble beginnings started with innovation and accessibility in the aircraft industry. From the first commercially successful ready-to-fly fixed wing RC airplane, to ground-breaking electric aircraft and next-generation aerial video quadcopters and Hexacopters, Yuneec has pushed the limits above and beyond in electric aviation for over 15 years. Enjoy our line of drones for Aerial photography and videography for any occasion.
- Returns Policy
You have 30 calendar days to return for refund or exchange an item from the date of purchase. To be eligible for a return, your item must be in unused and new condition and your item must be in the original packaging. In the case of aircraft and/or skateboards, the product must not have been flown or ridden. Flight logs and internal data from any returned aircraft will be reviewed to confirm. All items are subject to inspection before the issuance of any refund or exchange. Returns may be subject to a 15% restocking fee. Yuneec Extended Service (YES!) plans are not eligible for returns or refunds.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.