WHO WE ARE
Yunque Market dedicates its heart and soul to find the hottest deals in the market and bring a smile to all of our shoppers. Our catalogs cover all sorts of tastes and likes, with a massive selection of your favorite items, at awesome prices and fast shipping!
OUR CUSTOMER SUPPORT
We pride ourselves with a stellar customer service ready to answer all your questions and solve all your problems. If you have about how your recent purchase, or would like to have your own products in our store, feel free to contact us.
All inquiries are welcomed and our support team is on stand by to answer all your questions.
- Returns Policy
30 Days Return Policy
Our Policy only cover Manufacturing or Origin Defects. Any bad condition caused for bad storing or other reasons won't be accepted.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.