Hello..They say it is not possible to upgrade the memory on this model?

The memory on this model is 8 GB onboard LPDDR4X, and the maximum memory supported is 16 GB. The product specifications indicate that the memory is onboard, which usually means it is not upgradeable.

Questions & Answers: Acer Swift 3 Intel Evo Thin & Light Laptop, 13.5" 2256 x 1504 IPS, Intel Core i7-1165G7, Intel Iris Xe Graphics, 8GB LPDDR4X, 512GB NVMe SSD, Wi-Fi 6, Fingerprint Reader, Back-lit KB, SF313-53-78UG

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Acer Swift 3 Intel Evo Thin & Light Laptop, 13.5" 2256 x 1504 IPS, Intel Core i7-1165G7, Intel Iris Xe Graphics, 8GB LPDDR4X, 512GB NVMe SSD, Wi-Fi 6, Fingerprint Reader, Back-lit KB, SF313-53-78UG

Get high performance, responsiveness and long battery life with the Intel Core i7-1165G7 Processor - up to 4.7GHz, 4 cores, 8 threads, 12MB Intel Smart Cache
13.5" Acer VertiView 2K (2256 x 1504) IPS Widescreen LED-backlit 3:2 Aspect Ratio Display, Intel Iris Xe Graphics
8GB Onboard LPDDR4X Memory and 512GB NVMe SSD
1 x USB Type-C Port USB 3.2 Gen 2 (up to 10 Gbps) DisplayPort over USB Type-C, Thunderbolt 4 & USB Charging, 2 x USB 3.2 Gen 1 port (one featuring power-off charging), 1 x HDMI 2.0 port
Intel Wireless Wi-Fi 6, Acer Bio-Protection Fingerprint Solution, Up to 14 Hours Battery Life
*The Windows 11 upgrade will be delivered to qualifying devices late 2021 into 2022. Timing varies by device. Certain features require additional hardware (see aka.ms/windows11-spec)

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