Can I charge my laptop, tablet, or phone with this hub?
No, this hub does not support charging. The USB-C port is for data only. Please use a separate power adapter if you need to charge your devices.
Why do my USB devices keep reconnecting or disconnecting?
This may happen if devices draw more power than the hub can supply. Use low-power peripherals, avoid multiple high-draw drives, and ensure stable host connections.
Why doesn’t the hub work with my Surface or certain USB-C devices?
Some devices, like certain Surface models, only support USB-C charging, not data. Confirm your device supports USB-C data transfer and update firmware if needed.
Why am I not getting full 10Gbps speeds?
10Gbps is theoretical. Actual speed depends on your host device, cable, and drive. For best results, use certified USB 3.2 Gen 2 cables and SSDs.
The hub gets hot during use. Is this normal?
Yes. Tested under full load, the surface stays below 50°C (40°C with AC). The aluminum casing is designed for heat dissipation, so some warmth is expected.
Can I charge my laptop, tablet, or phone with this hub?
No, this hub does not support charging. The USB-C port is for data only. Please use a separate power adapter if you need to charge your devices.
Why do my USB devices keep reconnecting or disconnecting?
This may happen if devices draw more power than the hub can supply. Use low-power peripherals, avoid multiple high-draw drives, and ensure stable host connections.
Why doesn’t the hub work with my Surface or certain USB-C devices?
Some devices, like certain Surface models, only support USB-C charging, not data. Confirm your device supports USB-C data transfer and update firmware if needed.
Why am I not getting full 10Gbps speeds?
10Gbps is theoretical. Actual speed depends on your host device, cable, and drive. For best results, use certified USB 3.2 Gen 2 cables and SSDs.
The hub gets hot during use. Is this normal?
Yes. Tested under full load, the surface stays below 50°C (40°C with AC). The aluminum casing is designed for heat dissipation, so some warmth is expected.
Kitchen
Home Cleaning
Bed & Bath
Fitness & Sports
Garden & Outdoors