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Newegg.com - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

ANTOnline.com is a national provider of Computer Server & Desktop components and peripherals. We specialize in Data Center Servers and related Components.

  • Feedback
  • Returns Policy
On-Time
Delivery
93.09%
Product
Accuracy
93.15%
Customer Service
Satisfaction
84.26%
15,439 Ratings (88% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-20 of 7068
Rick R.
Ordered on 2/5/2020
nice 2/20/2020 8:47:55 PM
thought I was getting a monitor with led backlighting, noticed is was the lcd at nite when all the room lites went off
  • Yes
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  • Didn't contact
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Robert J.
Ordered on 1/29/2020
Poor Communication 2/20/2020 12:15:10 PM
After over a week of waiting for delivery, I received an RMA notification? I was told the seller could not deliver the item, so had issued an RMA? This was the first notification other than a confirmation the item had shipped a week earlier, (it was ordered 4 days before the shipping notification). If the notified me the item was not available, I could have reordered from another vendor, (which I did), and not lose two weeks!
  • No
  • No
  • Didn't contact
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Chris K.
Ordered on 1/16/2020
Do not order from Antonline 2/18/2020 9:53:00 PM
Do not order from Antonline. I have never dealt with a company that had such poor customer service. They sent me the wrong computer and could not even tell me if they were going to ship the computer I ordered. I called 7 times over two weeks and I finally got a RMA and shipped back the wrong computer. They took my money for more than a month, wasted my time and I never got the computer i ordered from them.
  • No
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john w.
Ordered on 1/30/2020
2/15/2020 6:07:11 AM
Item arrived in a very timely manner. The video card seems to be working as advertised. I have not had it long enough to put it through its paces but it is doing what I need it to do or so it seems.
  • Yes
  • Yes
  • Didn't contact
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shian h.
Ordered on 1/28/2020
2/12/2020 11:06:22 AM
Great products with lower price.Description is not detailed enough。 I was find out there’s a better offer ,even lower price with an same laptop ,mice also a backpack In their website.customer service doesn’t wanted help me to to switch to that offer ,or sending me the backpack .i would recommend go to their website to find out the better offer.
  • Yes
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Anonymous
Ordered on 1/12/2020
Didn't get the product 2/10/2020 11:39:28 PM
Got an issue and didn't get an explanation
I like the fact I got the money back which at some point I thought I wouldn't, but still don't know why I didn't get the product...
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David J.
Ordered on 1/21/2020
2/6/2020 5:13:00 PM
I ordered a Dell Inspiron computer and I was a little surprised to discover the computer did not come with and type of restore CD in case of a major catastrophe. Other than that everything was delivered on time and is working great.
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Tom S.
Ordered on 12/19/2019
Complete fiasco 2/6/2020 4:43:07 PM
I thought I was getting a good deal on a laptop but apparently antonline thought it was too good a deal and with the laptop just one day away from being delivered they recalled it back to their warehouse.

I contacted them about the missing item and they cheerfully replied that it had been delivered and hoped that I was enjoying the new laptop. I tried to point out that it was delivered to their own warehouse but that went nowhere. After two weeks of this I still had no laptop or refund but I did get a email requesting a review for the HP ProDesk desktop computer I bought(?!?).

At this point I escalated the dispute with Newegg customer service and even then it took over a week before I finally received a refund. No apology or explanation just 'your account has been credited'.

I'm assuming that the laptop was priced lower than it should have been. Ok, mistakes happen, and if they just said that and refunded my money I'd have no problem with them. Instead this became a frustrating time and energy sink that went on for over 3 weeks.

Buyer beware.
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1 out of 1 people found this review helpful. Did you?
Dennis L.
Ordered on 1/25/2020
Everything I expected 2/4/2020 9:52:36 AM
I am very satisfied with this transaction with ANTONLINE. I will do business with them in the future.
  • Yes
  • Yes
  • Didn't contact
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Rolando J.
Ordered on 1/10/2020
2/3/2020 3:39:15 PM
Yes, very pleased with product and item was as described. Will let friends know about this seller,
Product was securely packaged, arrived earlier than scheduled. Great product selection.
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  • Didn't contact
0 out of 1 people found this review helpful. Did you?
Anonymous
Ordered on 1/30/2020
Very good 2/3/2020 2:49:02 PM
Regardless of what I bought, it was new, perfect, and ahead of schedule. Will order from this Co. again !! XFX_OG
  • Yes
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  • Didn't contact
0 out of 1 people found this review helpful. Did you?
Adam P.
Ordered on 1/21/2020
Item sold/marketed as new 1/24/2020 7:38:11 PM
The item page does not indicate that the item is used/refurbished. Based on the condition of the packaging, it was clearly used and at a minimum open-box. I thought I was buying a brand new item.
  • Yes
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  • Didn't contact
2 out of 2 people found this review helpful. Did you?
Anonymous
Ordered on 1/8/2020
1/24/2020 6:58:11 AM
Looking at some of the surfaces out there trying to decide which one I wanted brought me across this one.

I wanted more than the 4GB of ram that the base model had though I really should have gone with a larger SSD in hindsight.

When I placed the order they had it boxed up and waiting for UPS to come pick it up in within two hours. Arrived with no damage, and has worked solidly ever since. Quick and easy with no issues whatsoever.
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Jack D.
Ordered on 12/13/2019
Do they actually exist? 1/23/2020 7:14:02 AM
I ordered laptop from this company located 2 hours up the road from me on December 15th. I have yet to receive and they never answer my calls. I always have to reach through Newegg. I will never use Antonline again
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2 out of 3 people found this review helpful. Did you?
Ethan A.
Ordered on 1/7/2020
Selling Items Not Quite Advertised 1/17/2020 12:21:47 PM
Read their product descriptions carefully, and even then contact this seller just to be sure of everything you're getting from them. I purchased a Microsoft Surface Pro 7 from anonline, with the assumption that their product would come with the attachable keyboard, which I thought would be sensible given that the product images they used on the page display the Surface Pro with the keyboard. Lo and behold, the package arrived without the keyboard, so I'll need to purchase that separately. I went back to check the product page, and at no point does antonline actually say that it would come with the keyboard, even though most of the product images are those of the Surface Pro with the keyboard.

A misleading seller, purchase with caution.

Here is the link to the exact product page I'm talking about (as of 1/17/2020):

https://www.newegg.com/platinum-microsoft-surface-pro-7-vdv-00001/p/N82E16834736092?Item=9SIA24GA9W4106
  • Yes
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1 out of 1 people found this review helpful. Did you?
Michael B.
Ordered on 1/14/2020
Received in 2 days - as described, all working 1/15/2020 11:17:17 AM
Good value!!
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0 out of 1 people found this review helpful. Did you?
David M.
Ordered on 12/29/2019
Great Seller 1/15/2020 6:47:57 AM
Product came and was great. I LOVE THIS MONITOR!!!!! I would buy from this seller again. Fast shipping and prices are good.
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0 out of 1 people found this review helpful. Did you?
Anonymous
Ordered on 12/29/2019
Seller can not even read the English Language. 1/14/2020 9:03:15 PM
Seller called us a liar and told us the specs of the server, several times, even though we reported missing items. For my business I will never deal with these two scam Chinese companies ever again. If you want to be ripped off, these are the companies to do it.
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1 out of 1 people found this review helpful. Did you?
Jorge d.
Ordered on 12/2/2019
Broken upon arrival 1/13/2020 12:12:51 PM
Bought an alienware curved monitor from this company. Monitor arrived with missing padding, causing back panel scratches from components hitting each other. Upon turning on monitor, the display was bleeding internally in the upper right hand corner. Attempted to contact seller, no response. Got newegg involved, allowing a return. 3 weeks later, recieved email from seller blaming the damage on me despite having multiple images of the damage upon arrival. No refund, no solutions.
Word of advice: do NOT do business with this company.. you risk getting scammed.
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2 out of 2 people found this review helpful. Did you?
Herbert S.
Ordered on 12/13/2019
Antonline does not read email responses. 1/10/2020 7:01:44 PM
I ordered a common item and received back a note saying that it was impossible to get. I replied that they should cancel the order and I would get one elsewhere. I sent this twice. They ignored the notes and shipped anyway leaving me with the expense of returning the item.

I think that, while they correspond directly, they expect the customer to respond to them through Newegg but they didn't say to do this.
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