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Global seller enrolled in Newegg Return Service. Newegg will be responsible for processing RMA and general customer service.

Apollofactory provides our consumers with plenty of choices from home and garden items to sport and hardware equipments, from vehicle and DIY projects to business and industry products. Find whatever you need for your daily life and activities from our online shop with impossible low price and highly expectation!

  • Feedback
  • Returns Policy
On-Time
Delivery
75.86%
Product
Accuracy
62.07%
Customer Service
Satisfaction
68.42%
29 Ratings (45% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-12 of 12
Matthew B.
Ordered on 5/26/2020
6/19/2020 8:17:06 PM
Ordered ps2 wireless controllers, got pc wired controllers
  • Yes
  • No
  • No
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david v.
Ordered on 5/27/2020
ZERO 6/10/2020 9:01:30 AM
Will NEVER buy anything from your company ever again
  • No
  • No
  • No
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Anonymous
Ordered on 5/25/2020
Not shipping what they claim to 6/9/2020 5:37:21 AM
The seller sent me 2 wired usb controller instead of the wireless PS2 ordered. I received no response after 2 attempts to contact the seller.
  • Yes
  • No
  • No
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Daniel W.
Ordered on 5/13/2020
Product fraudulently advertised 5/20/2020 5:24:00 PM
DO NOT BUY from this seller. Product was advertised as 2 wireless PS2 controllers, with description of wireless connection. Product that arrived was two wired usb controllers for PC. Complete fraud.
  • Yes
  • No
  • Didn't contact
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Patrick M.
Ordered on 4/6/2020
4/18/2020 11:12:11 AM
Item received was different than item advertised.
  • Yes
  • No
  • Didn't contact
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Preston C.
Ordered on 3/22/2020
Mini SAS to 4 SATA 4/2/2020 5:17:34 AM
Very good quality cable.
  • Yes
  • Yes
  • Didn't contact
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Larry M.
Ordered on 1/12/2020
1/24/2020 6:32:13 AM
This seller is pulling your good ratings down and you should reconsider them. This item sat in Illinois for over 5 or 6 days before it was sent out according to the tracking. I also purchased an another item from NewEgg that was shipped from them and got it in a couple days.
  • No
  • Yes
  • Didn't contact
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Anonymous
Ordered on 10/30/2019
11/20/2019 7:31:06 AM
They need more information listed about the product and I wouldn't have bought the wrong one.
  • Yes
  • Yes
  • Yes
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Jason R.
Ordered on 11/1/2019
Item never shipped. Support was bad. 11/14/2019 8:03:02 AM
The item said that it would ship from the United States but then I received a tracking number from Asia. The listing also said that most customers receive their order within 4 to 6 days. However after 13 days the item had not shipped yet. When I contacted support they told me they would look into it and contact the seller. I then without being asked, received an RMA notice saying that I had requested a return with the option “ I no longer need this item“. I never asked for that and I certainly still needed this item.

The seller never shipped the item, lied in the listing, and then issued an RMA using an option that made it appear that I was the problem. I expected better from Newegg.

I would not buy from this seller again, and I will have to seriously consider buying from Newegg again.
  • No
  • No
  • No
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Kris R.
Ordered on 6/16/2019
Buyer beware. 7/3/2019 9:36:31 AM
I bought 2 power banks from them. They made quite a few claims in there description that was false. 500000mAh in truth is closer to 2000-3000mAh. Packaging was not quite good enough. The molded plastic insert was crushed but product seems intact. Received one package a week late (they were ordered at same time and appeared to ship from same location). There are more product issues, but that is for elsewhere. When contacted they responded well and while working through language barrier (they are a Chinese company), provided satisfactory service (mostly through refunds).
  • No
  • No
  • Yes
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Cindy M.
Ordered on 4/11/2019
WAY too complicated to install. 5/1/2019 10:07:36 AM
The installation instructions are very complex and too involved. The print is too small to read and I will not be able to do it. I waited a long time to get it and now can't even use it. I thought I could plug in and go, NO NO NO. I am disappointed
  • No
  • Yes
  • Didn't contact
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Anonymous
Ordered on 4/4/2019
Dishonest seller 4/8/2019 6:57:48 PM
Seller advertised "New" router. The advertisement pictured it in box. It sold for $40.00. What I received was a USED router from Indiana (with obvious wear marks on it), in A*M*A*Z*O*N packaging, with an e*B*a*y packing slip showing $14.00 as the sale price! -- No original Cisco box (as I expected, given the picture)! No power supply! It was completely unusable.

Seller misrepresented condition of item. Seller misrepresented quantity in stock (by claiming they had this item in stock, when they clearly did not -- they just bought the cheapest one on e*B*a*y they could find and had it shipped to me).

Seller was reported to NewEgg for fraud investigation. Item was RMA'd with no hassle. NewEgg Customer Service is without parallel!
apollo Response:
we have refund full money for you , you get free item
  • Yes
  • No
  • Didn't contact
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