Question 1

I just bought the x570 pro4 and installed with the ryzen 3600x.  There is no video output.  No lights on motherboard post.  Ive followed all usual troubleshooting steps.  Unclear if onboard video is really compatible, or if i need to buy a dedicated gpu?  Or is this something disabled in the bios (which i cant access without).

Accepted Answer

There is nothing to say your motherboard has any issue in the case. Due to your choice of cpu (the 3600x does not have integrated grapgics) you will need a dedicated gpu. The motherboard supports integrated graphics bit must be oaired with a coi that dies as well. Yoi have the option of a different cpu with integrated graphics or add a gpu. Since you were fine planning on integrated graphics it is likely you can pick up a cheap gpu and have the better performing cpu as well as better graphic quality dependind on if what you are using needs it.

Question 2

Can this board run 3600 ram using a 3600x CPU?  I know the CPU number does not mean anything, but those 2 items are in my build list.  So just want to know if I am wasting money on 3600 ram.

Accepted Answer

Yes it can.  I'm currently running this with 16 GB of 3600.  From what I hear, the Ryzen series of CPUs like 3600 MHz for RAM.

As a heads up, this board's RAM slots are a bit finicky, I thought I had a bad board after trying to reseat my ram three times and the build not posting.  Ends up I'm just bad at seating DDR4 RAM (or board is finicky) and it took 5 trys to get it working proper.  Also, default RAM speed for the board was set to 2333 or something and I had to set the BIOS to use the 3600 after I finished installing everything.

Disclaimer, make sure your RAM is on the QVL for the mobo.

Question 3

Does this board have bluetooth?

Accepted Answer

Hello,

Thank you for contacting us in regards to your question.

It does not have on board bluetooth. You will need a bluetooth adapter to receive signals.

Thank you, 
Newegg Support

Question 4

Hey team,

I couldn't submit on your form online because it would not recognize the model number.

Anyway, I just got my when I first bought the board 3 weeks ago, I was unable to make it work with my new setup that includes a RYZEN 5 3600X and G.SKILL Ripjaws V Series 16GB (2 x 8GB) 288-Pin DDR4 SDRAM DDR4 3200 (PC4 25600) Desktop Memory Model F4-3200C16D-16GVGB. Windows 10 operating system. Samsung Evo 970 for SSD. Power Supply is EVGA 870

When I set everything up and turned on the computer the DRAM and CPU red light stay a constant red, the GPU fans turn on for a bit but turn off, then the computer restarts ever 30 seconds or so. Nothing shows up on the monitors. Here are all the troubleshooting I did: 
• Remove the mainboard from chassis, place it on mainboard’s box.
• Clear the CMOS.
• Reseat the CPU and heatsink fan.
• Test with single memory module (un-buffered).
• Test with onboard video (CPU with APU or test with VGA card).
• Connect the monitor.
• Plug the 24 + 8 or 4 pins ATX power.
• Connect the chassis power switch to mainboard.
• Turn on the power to check if its post

I also tried the Ram and GPU on my friends computer without problems. So I returned the motherboard and got a new one. I am still experiencing the same issue. Does this mean the CPU is dead?

Accepted Answer

Can't say for sure it's your cpu, with all the builds that I did it never was a cpu issue, the main board, power supply, never a memory issue either. I have the same cpu as you but my system boots up flawlessly, I have 16gb of Corsair 3200 memory which in this board I had to overclock to get the speed and overclocked cpu to4.0 and again works flawlessly. I cannot say for sure what your issue is but not sure if this helps, the Corsair memory I purchased said for AMD. Could be a bad stick of memory or a conflict, sorry, wish I could've helped you more

Question 5

Can the ASRock  X570 Pro4 motherboard have up to 16 core AMD processor through it will likely not be able to overclock?

Accepted Answer

I have a AMD Ryzen 9 3900X, 12 cores, and the 3950X coming out in November (?), has 16 cores. I bought my first water cooler for my CPU. Been building IBM based computers since 1988, and I never overclock. And I have 128GB of memory. 32GB per slot. Overclocking can make the system crash, so why take a chance. This CPU is fast enough. I also heard the MB is not recommended to overclock these new CPU's. I do mostly rendering and I knock off 1/3 of the time I had with a i7-6800k CPU. What used to take 10 hours to render takes about 3, so why take a chance in blowing your CPU, I was lucky to get the 3900x at $499.

Question 6

Hello I was wondering if the nvme drive socket gets disabled when a card is installed in the pcie 3 (The second big slot). It doesn't look like it from the manual but I wanted to see if anyone can confirm?

Accepted Answer

It doesn't affect the main NVME slot since that is PCI-E 4 configuration.  It might affect the second NVME slot which is PCI-E 3.  Should be able to configure in the BIOS. 
I have found that is MB is way more forgiving about drive slots, whether SATA or NVME than other brands of MBs I have used.

Question 7

Does this board supports DDR4 3600 memory?

Accepted Answer

I purchased Corsair 3200 memory and had to overclock that to get 3200 speed, l can tell you that my main board does not support that speed.

Question 8

I cannot get this MB to boot. When I boot up, the CPU and RAM LED lights are lit on the motherboard, while the VGA / Boot lights are NOT off. The manual does not tell you what these lights mean. Are red lights good or bad? Is my issue related to CPU/RAM or VGA/boot? Please help!!!

Accepted Answer

Scott,
Those lights indicate which stage of the boot process the motherboard is in. Check the manual, but normally the board checks CPU first. While its checking the CPU, the CPU led will light red. If all is well, that led will turn green and it will start checking the next component -- RAM. RAM led will now light (red), while the board is checking RAM compatibility. Many times with overlocked RAM, you will need to let the PC reboot many many times while the motherboard is trying different combinations of RAM timings trying to get those faster speeds to work. Once the board finds acceptable timings, the RAM led will light green. This process repeats for the GPU and BOOT devices, in that order.

Reading the manual, it looks like this particular board may not have Green/Red LED but instead just light up (RED state) while checking and then go dark (GREEN state). Whichever component stays lit is the hangup/culprit/where to start. If its MEM that its stuck on, try letting it train for an hour. Note - if the PC is not restarting, it's not training and simply stuck. If that happens, try checking which RAM slots you are using. Start with slot A2 with just one stick of RAM in the system. If that works, add a stick to slot B2 and see if system boots with both sticks. Progress from there.

Question 9

I cannot get this MB to boot. What does having CPU and RAM LED lights lit on the motherboard mean? Is that good or bad? I also see VGA and BOOT LED lights that don't go on for me. I haven't been able to boot and the manual does not tell you what the red lights mean. So I don't know whether the issue is CPU/RAM or VGA/Boot :(

Accepted Answer

I had a problem with the last MB in a system I built last month. I was getting 5 beeps., drove me crazy.  Problem was solved. 2 of the 8 pin, power connector on the top of the video card was not pushed all the way in. I don't know how I didn't see it at first. 1- Make sure you have connected the power connector on your MB, for the CPU, near the CPU  itself, connected and pushed all the way down. You don't have to use all 8 connectors, if you power supply cable only has a 4 pin connector. 8 are used if you are overclocking. Make sure your video card, and memory modules are pushed all the way down, and all the power connectors on the top of the video card are used and pushed all way in. Try using only one memory module at first, and make sure you put it into the right slot for one module. It may not be A1, but B1, you have to look at the manual, to be sure, or it may not boot, if one or two memory modules are in the wrong slots. If it still doesn't boot, try other memory module alone. I hope that works.

Question 10

will this board run Ubuntu linux without issues?

Accepted Answer

I have been running Ubuntu since I purchased the board back in July.  The only issue I have is that sometimes the ethernet adapter is not recognized at boot.  Rebooting eventually gets it working.  I have not dug into this deep enough to know if it is a hardware issue or something with device drivers or other software.  I have updated BIOS each time they released a new version and it has not changed the symptoms.

Questions & Answers