Question 1

Is the AC/DC adapter for USA or EU?

Accepted Answer

The one I bought was for the US.   Idon't know if they offer variants for EU customers or not, you should ask the manufacturer.

Question 2

I was looking at purchasing this laptop, but no one even Asus customer support can give me a straight answer on the extra HDD slot in this. Want to know if it has a M.2 228 PCIE or Sata connection. I would love to use this in it if I can: http://www.newegg.com/Product/Product.aspx?Item=9SIA4P03H20196&cm_re=Samsung-950-256GB-PCIe--_-20-147-466-_-Product

Accepted Answer

Mitch, DO NOT BUY this if you want to install a m.2. I absolutely recommend buying the model with the m.2 pre-installed. I wasted 8 hours on the phone with asus who couldn't answer how to the recommended m.2 nvme pcie3.0 to work in the laptop. I also wasted three weeks on working with the laptop and ended up sending it back to newegg. I think it would take a SATA m.2 b+m due to the cost of this laptop, HOWEVER I would not recommend even trying. PS the number for their contractor to fix laptops was for a guy somewhere else and he has been getting calls for the past two years!!! After he even notified asus able it. Their contractor wasn't helpful either.

Question 3

Does this have an IPS screen or TFT? I have heard rumors its TFT

Accepted Answer

It does come with an IPs screen. IPS screen doesn't fix _every_ viewing angle or maybe it's not as good as you expect it would be over TFT which is probably what started this rumor that it comes with TfT screen. I notice a difference like if I am using it to watch movies and lay down sideways I have more colors viewable. Anyway, it definitely comes with IPS screen. I have enjoyed it so far. Remember it's huge by today's laptop standards!

Question 4

How much vRAM did this have? I'm trying to find a laptop that can run Photoshop as efficiently as possible. My current machine can load up the program, but if I turn on the option to enable Graphics Processor in the software, Photoshop crashes. This means I can't rotate the canvas or use Pixel Grid. This gets annoying when you try to digitally paint.

Accepted Answer

This computer comes with the GTX960M video card with 2GB of video RAM installed and that can not be upgraded to a larger video memory as far as I know. My son uses this laptop when he needs to work from home on special effects (VFX) and he also uses Photoshop quite often. 
It works decently well and it doesn't crash at all.
Obviously it is much slower at rendering than the computers available at work, but those are $15K+ each so for the price this Asus does a great job.
The only upgrade we did was to add a SSD in which he installed all the programs and uses the hard-drive that came with the laptop as the second drive for storage only.

Question 5

I heard there was originally an issue with the M.2 SSD only being compatible for SATA and not PCI-E.  Has this been fixed?

Accepted Answer

To the best of my knowledge it has not been addressed and Asus is of no help even though they advertise it as being compatible. My computer has not been used and for that reason I am selling it. Newegg won't even help.

Question 6

I am new to PC laptops. What exactly will void the warranty? If I open the one screw holding the back panel and insert more ram or change out the HD myself -- does that void the warranty?

Accepted Answer

I really can't be positive as they advertise "easily upgradeable" and even explain how to do it in their manual. There are no seals like MSI or other manufacturers, so I wouldn't hesitate but should warranty be needed, put laptop back to original condition.

Take notice though, there have been problems when a M.2 HDD is installed. From what I have read no one has been able to get it recognized by the Bios when restarted. I called them and got what I consider a sarcastic reply. If you didn't purchase it yet, or can return it, I would take a good, long, hard look at MSI.

I even asked Newegg for some sort of help or consideration seeing they are advertising it as M.2 acceptable and like I said, I haven't found anyone who has been successful. They simply said it is beyond their return warranty and to deal with ASUS. If anyone has successfully installed a M.2 HDD, I would appreciate an email. Good luck.

Question 7

Fast question: I have the GL752VW but when I go to the GPU-Z the bus speed always work in 3.0 x8 and never change, is normal ? I have the last drivers, I only have the original hard disk.
The GTX 960M works perfectly and I know the difference between x8 and x16 is little.

Accepted Answer

Skylake’s EIST (Enhanced Intel Speedstep Technolog)  is probably responsible.  It is a fine feature and will help reduce battery drain.
Use split screen and open CPU-z and a program like a benchmark on the other side and watch as your processor will scale up in cpu-z.  Also I think you can hit f9 in cpu-z and it will show full speed of the processor...  Great machine for me, with the exception of windows 10, which I do not care for.

Question 8

Which M.2 keying does this support? B, M, or B+M?

Accepted Answer

Apparently ASUS makes this laptop with motherboards from different suppliers, and they don't have exactly identical specs. If you want to be sure, send an e-mail to ASUS customer support with your laptop serial number, they will check it and get back to you with exactly what M.2 connector you have (they responded to me in less than a day).
Mine came with a B&M connector, and although the BIOS says AHCL, it DID NOT recognize a PCIe AHCL SSD (and there is no way it was going to work with a NVMe), so I had to buy a SATA drive, This was exactly contrary to what the User Manual says, but the customer service person confirmed that the manual is wrong.

Question 9

Does this model have a SSD slot?

Accepted Answer

Yes, it has an M.2 SSD slot.  You can also upgrade the standard 2.5" HDD it comes with to the SSD drive.

Question 10

does it have a removable battery ?

Accepted Answer

no it does not

Questions & Answers