The pad keeps coming off when mop inserted into bucket, why it doesn't work?
NOTE! Please have a look on below instruction about how to attach pad, the three tabs-slots must be matched together, and ensure the pad firmly stuck on mop-head, so that avoid this problem!
Why the lid comes off when bucket lifted?
It seems that there are two handles, but the larger one is the real lift-handle, the thinner one which printed LOCK is actually a lock that lock lid in the bucket. So just use the lift-handle to move the bucket so that the top lid won't come off!
What can I do if any accessories (include mop handle or cleaning cloth or mop-head) missed or broken?
JUST Message us if ANY issues occur! We're focus on customers' use-experience and provide long-term service for all of our products! Be free to tell us what's wrong or what you need through Your Order or go to our JOYMOOP storefront to ask us!
"Dirty" water flows into "Clean" water? —— Nope, the bucket only designs to separate "WASH" and "DRY" function!
The design that the squeezed water goes back to the "WASH" side for two reasons: 1) Keep the DRY side empty to squeeze water properly; 2) Maintain the water level in WASH side for continuous times use until customers want get the water changed.
The mop-head is difficult to go inside into bucket, why?
Fill water into WASH chamber and wet the mop firstly! The dry mop is certainly hard to insert. And it happens normally at first few times uses, please push down in some strength at beginning, also tilt mop at some angles maybe helpful.
Find the Right Fit: Compare Features, Sizes & Configurations
 Regular Bucket #2124 |  Middle Bucket #13 |  Middle Bucket #13 |  Large Bucket #2 |  X-Large Bucket #5 |  Commercial Bucket #25 |  Commercial Bucket #25 | |
|---|---|---|---|---|---|---|---|
Price | — | — | — | — | — | — | — |
Mop Head Width | 13 inch | 13 inch | 13 inch | 13 inch | 15 inch | 17.7 inch | 17.7 inch |
Water Capacity | 1.7 Gal | 1.5 Gal | 1.5 Gal | 1.95 Gal | 2.4 Gal | 2.4 Gal | 2.4 Gal |
Mop Handle Height | 60 inch | 60 inch | 60 inch | 60 inch | 60 inch | 60 inch | 60 inch |
Number of Pads in Set | 5 Microfiber Mop Pads | 5 Microfiber Mop Pads | 5 Microfiber Mop Pads | 4 Microfiber Mop Pads | 5 Microfiber Mop Pads | 5 Microfiber Mop Pads | 5 Microfiber Mop Pads |
Drain Method | From Top | From Top | From Top | From Top | From Top or Bottom Hole | From Top or Bottom Hole | From Top or Bottom Hole |
Choose JOYMOOP
Make cleaning a joy with JOYMOOP! Our clean tools make every task simpler and more satisfying. “Mop with Joy” and love your clean home
Household Mop and Bucket Set
Household Commercial Dust Mop
Floor Cleaner for Mopping
Commercial Mop and Bucket Set
Frequently Bought Together
Mop and Bucket System
Spray Mop for Floor Cleaning
Broom with Dustpan Combo Set
Microfiber Cleaning Cloths
Microfiber Towels for Cars
JOYMOOP Dusters for Cleaning
Closet Organizers and Storage
Fruit Washer Spinner Bowl
13"/15" Mop Pads & Mop Handles
Wet Dry Mop - 13"/15" Mop Head
JOYMOOP Dishcloths for Kitchen
Kitchen Sponges for Dishes
Choose JOYMOOP
Make cleaning a joy with JOYMOOP! Our clean tools make every task simpler and more satisfying. “Mop with Joy” and love your clean home
Household Mop and Bucket Set
Household Commercial Dust Mop
Floor Cleaner for Mopping
Commercial Mop and Bucket Set
Frequently Bought Together
Mop and Bucket System
Spray Mop for Floor Cleaning
Broom with Dustpan Combo Set
Microfiber Cleaning Cloths
Microfiber Towels for Cars
JOYMOOP Dusters for Cleaning
Closet Organizers and Storage
Fruit Washer Spinner Bowl
13"/15" Mop Pads & Mop Handles
Wet Dry Mop - 13"/15" Mop Head
JOYMOOP Dishcloths for Kitchen
Kitchen Sponges for Dishes
The pad keeps coming off when mop inserted into bucket, why it doesn't work?
NOTE! Please have a look on below instruction about how to attach pad, the three tabs-slots must be matched together, and ensure the pad firmly stuck on mop-head, so that avoid this problem!
Why the lid comes off when bucket lifted?
It seems that there are two handles, but the larger one is the real lift-handle, the thinner one which printed LOCK is actually a lock that lock lid in the bucket. So just use the lift-handle to move the bucket so that the top lid won't come off!
What can I do if any accessories (include mop handle or cleaning cloth or mop-head) missed or broken?
JUST Message us if ANY issues occur! We're focus on customers' use-experience and provide long-term service for all of our products! Be free to tell us what's wrong or what you need through Your Order or go to our JOYMOOP storefront to ask us!
"Dirty" water flows into "Clean" water? —— Nope, the bucket only designs to separate "WASH" and "DRY" function!
The design that the squeezed water goes back to the "WASH" side for two reasons: 1) Keep the DRY side empty to squeeze water properly; 2) Maintain the water level in WASH side for continuous times use until customers want get the water changed.
The mop-head is difficult to go inside into bucket, why?
Fill water into WASH chamber and wet the mop firstly! The dry mop is certainly hard to insert. And it happens normally at first few times uses, please push down in some strength at beginning, also tilt mop at some angles maybe helpful.
Find the Right Fit: Compare Features, Sizes & Configurations
Regular Bucket #2124 | Middle Bucket #13 | Middle Bucket #13 | Large Bucket #2 | X-Large Bucket #5 | Commercial Bucket #25 | Commercial Bucket #25 |
|---|---|---|---|---|---|---|
| Price | ||||||
| — | — | — | — | — | — | — |
| Mop Head Width | ||||||
| 13 inch | 13 inch | 13 inch | 13 inch | 15 inch | 17.7 inch | 17.7 inch |
| Water Capacity | ||||||
| 1.7 Gal | 1.5 Gal | 1.5 Gal | 1.95 Gal | 2.4 Gal | 2.4 Gal | 2.4 Gal |
| Mop Handle Height | ||||||
| 60 inch | 60 inch | 60 inch | 60 inch | 60 inch | 60 inch | 60 inch |
| Number of Pads in Set | ||||||
| 5 Microfiber Mop Pads | 5 Microfiber Mop Pads | 5 Microfiber Mop Pads | 4 Microfiber Mop Pads | 5 Microfiber Mop Pads | 5 Microfiber Mop Pads | 5 Microfiber Mop Pads |
| Drain Method | ||||||
| From Top | From Top | From Top | From Top | From Top or Bottom Hole | From Top or Bottom Hole | From Top or Bottom Hole |